“I would lile to make another complaint, this time regarding Ross Gourlay, I made a complaint back in the beginning of December time, I was informed on the 21st December that my refund had been processed, obviously that was a lie. I've never experienced such bad service in my life. I've recently shared my review with various 3rd party sources so others won't have to suffer the same experience. When I first became aware of Eco Vapes I thought it was a professional company, obviously I had been mistaken. It seems like no one in the company really knows what they are doing; low quality e-liquid that's out of date and they couldn't even find my order even though I have provided my order number Order #893 (25th October 2018) ridiculous. After they eventually found my order they promised me the refund had been taken care of... It's now the 26th January and i have not receieved anything. Extremely poor business management! Wasnt even offered any compensation for my troubles even though everything was 100% their fault.”
“Joke of a company, reported my review because I said their liquids were rubbish and went in the bin. Reported me because I reviewed the product and not the service. But a few reviews below mine was a guy only reviewing the liquids and not the service and because he gave 5 stars they don't report him. Seems they just use trustpilot to get rid of reviews they don't like”
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Eco Vape
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Eco Vape's reason for reporting
The review makes the false accusations that our reviews are written by staff and describes our products in a defamatory way.
STUART
7 reviews
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Updated 2 days ago
Reviewer contacted
Never again do I trust them
I bought a Vaptio Super Bat 220W kit from you on the 27th September. I didn't even have it 3 days when I had to email you to tell you it had gave me a short circuit message when I put it on. I received no answer to my first two emails and it was only when I left bad feedback on Trustpilot that suddenly I did get an answer. I was then told by your customer service representative that it would be fine and that it was common to see a short circuit message. I thought at the time that this answer was utter nonsense because I own 11 other mods and in all the years I've had them, I haven't once received a short circuit message on any of them. I felt at the time I was being brushed off. I was also told it would probably be that the coil or tank was loose or too tight, this is also nonsense as I know what I'm doing when putting coils in a tank or a tank on a mod. Against my better judgement I thought I would trust your customer service and that it would be a one off. I have only used the mod lightly since then, I'm still on the second coil that came with the kit, that would surely tell you that I haven't used it a lot. Now this past week and a half, I have been getting the short circuit message more and more frequently, to the point of it's saying short circuit 3 or 4 times a day. You're still going to tell me this is normal I assume Sir? All you did was brush me off and knowingly sold me a mod with a fault. Not even one month of light usage and that's what my hard earned money got me from you. I really didn't want the hassle of having to return it, but I always felt I was lied to and should have insisted on a replacement. Now that will obviously be too late to do and your customer service really did well to lie to me that it was a one off and wormed out of replacing an obviously faulty mod. Not once in years of owning 11 other mods have I ever seen a short circuit message before the kit I bought from you. That will be the last order you ever get from me, that I can promise you. I should have known better than to trust a company that has a website full of 5 star reviews left by your own staff who are obviously not going to say anything bad, and any bad reviews I did put on the site never did appear.Thank you very much for how you treated me, to say I'm not happy is the biggest understatement going. I hope you're proud of your company. Your leave a message function on your website also doesn't work, I've tried for over an hour to leave a message on it. Hardware is really expensive too, anything they sell can be bought for a lot cheaper elsewhere, especially batteries, you can buy two for less than they sell one. Liquids, a lot of them taste really good, but so many are sweetener laden, coil destroying gunk. If you get the clearer ones they're ok, but so many are orange/red coloured and wear out a coil after 10ml when I can use one coil to go through 60ml of other brands. Loads of way better liquids out there costing a lot less. All in all, won't be back, like too many vape shops/websites, they have that attitude like they're doing you a favour by serving you and selling you stuff, they should realise they would be out of a job without their customers. Also too busy telling you how fantastic they are in emails than to actually deal properly with problems. Then complain to trustpilot that I lied that their website is full of reviews left by their own staff. Anyone with eyes can look and see them”
