“Shocking customer service. Having bought a £38k Range Rover from them, I find it had so many faults that I had an independent report done on the car. They collected the car from me, only to return it two weeks later in an undrivable condition. [with only two of the many faults fixed] I had to get an independent garage out to get the car going. They haven't replied to my phone calls or emails. Please avoid this company like the plague, unless you have money to throw away. The worst customer experience I have ever had. YOU HAVE BEEN WARNED!”
“I bought a SEAT Alhambra in 2021. The sale went through smoothly without any issues. Then the vehicle developed a fault with the DPF about a month later. I called them a few times and each time I was informed that someone would call me back. None of my calls were returned.
Eventually
I started sending emails as well but received no response. Realizing I was getting nowhere, I launched a section 75 action through my credit card company (I'd paid the car deposit using a Credit Card).
To cut the story short, Eddie Wright claimed in their reply to the credit card company that they'd instructed me to send the car to themselves for
investigation. I insisted rightfully that they'd said no such thing and in fact had never responded to my calls, emails, etc. Eventually, in the summer of 2022, I had to launch a £5000.00 claim (cost of repairs etc that I'd had to make) in the small claims court. The case was concluded on the 23rd of November 2023, with the court awarding me over £6000 including loss of earnings, interest, and court fees. I am thankful to the courts and the consumer protection laws of our great country. This has not been the best of experiences.”
