Edecks have a Customer Happiness Grade of C. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
Prompt delivery, price was very good no problems whatsoever
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- Brian Maguire
“
Good price, prompt delivery and good communication.
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- Anonymous
“
Satisfied with the time of delivery communication and price. The item I used was composite fencing boards
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- Anonymous
“
Very happy with Edecks. Very fast delivery. Would recommend then.
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- Kevin Nelson
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I have used Edecks several times over the past few years for paving slabs and decking and their service, pricing, delivery and product quality has always been excellent. Wouldn’t hesitate to recommend
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- Tony Green
“
Prompt delivery, price was very good no problems whatsoever
”
- Brian Maguire
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Price, returns and refunds
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- Wioletta
“
When I ordered some additional newels from their website there is no mention that profiles vary. The ones sent were completely different and when I asked them to be changed their response was that they didn't do returns and that I would have to find a way of getting them back to them.
Very good at selling but appalling customer service. Luckily discovered this before placing an order for a large project. Would not use again.
”
- Anonymous
“
Terrible customer service!! bunch of cowboys. don't buy from them!!! returns policy is dubious to say the least. 20% restocking charge and they claimed returned items were lost in post!! will bad mouth them to everyone I know Terrible!!!
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- Anonymous
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When I reported the issue to Edecks they refunded only the unopened bales (as if it were my issue for not spotting the woodworm before opening the bale).
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- Mike
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They have refused to refund the money for the missing screws stating you have 48 hours to tell them of errors.
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- Anonymous
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Demanded a refund for the additional cost of the specific day delivery and found out from my phone company that I had been charged on a premium number for calling their number to get their mess sorted.
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- Mike
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I have used Edecks several times over the past few years for paving slabs and decking and their service, pricing, delivery and product quality has always been excellent. Wouldn’t hesitate to recommend
”
- Tony Green
“
Great service delivered within 2 days of ordering and very competitive prices compared to other companies
”
- Anonymous
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Whilst other suppliers were quoting longer delivery times, Edecks delivered next day.
Prices truly competitive, delivery first class service. Many thanks.
”
- Anonymous
