Very efficient and friendly staff working the security. United vendors were adequate. Great shops and food, but I couldn't find any T-Shirts!
I am from India and was travelling from Edinburgh to Stanstead, London and from London to New Delhi on June 13th. My flight was at 10:30 hrs by Ryan Air.
During the security check it was informed that we cant carry any liquids (perfumes, enamel cleaner, water above 100 ml)
I was carrying two bottles of water which was approx 450 ml which was asked to be thrown by the security authorities.
Please note Access to water is a basic human right and not allowing the same lead me to a dehydration due to the hot climate . The airport had no water coolers, one could have an access only at the convenience stores where one would need to pay GBP -2.20 approx.
Before boarding and post boarding the flight (RYAN AIR) there was no water which one could assess. The air hostess also confirmed that there was no water to be served.
I also had to throw my used Deodorants as they were above 100 ml. I also had bought small gift items i.e perfmes which were thrown by the Security and Ryan Air personnel.
I lost about GBP 50 POUNDS worth items due to this sad affair In case there are security issues, pasengers should be allowed free cabi check in baggage. It s a sad affair to express a country which has been claiming about rich heritage, tourism and a one of top places to visit on variou tourist site doesnt have basic human right to offer to its tourist i.e water.
A very sad affair to express that it has been more tahn 48 hours I have returned but the bitter feelings still lies within that the airport had a ruthless way to behave to its customers.
Hope this feedback will be taken on a serious note.
Time goes on so quick
Fantastic, beautiful and confortable. Very good
No visible lines to guide. No one out to direct. Had no idea where to go to check-in
Out of every airport I use, Edinburgh has the longest and slowest security queues
“Queues at the security have improved but passport control, if there is more than one flight going through, is still slow. To offer a fast track for money is just 'money grabbing' and not a solution. There seems to be constant work going on at the Airport with little sign of any improvement in the amenities. Is there a 'grand plan' because it is not apparent.”
“It is a very handy airport for people living in the capital. An increasing number of airlines use it. Of course, this means it struggles at peak times and even the road system appears to be inadequate for the sheer number of vehicles nowadays”
“We had problems with a specific airline, our flight was cancelled, to get it resolved we had to go back to the desks at check in, and then go through security again. It was a very stressful experience.”
The airport is very nice, bright and easy to travel. The only point I did not like is the Gate 1 - 1E - 1F - 1K embarkation area, the area is very small, and the boarding passes are not well-defined, so the area was chaotic and unclear. People were a little scared, not knowing well what the right line was.
Greetings Susanna Lanzoni”
“Everything about Edinburgh is wonderful but at the airport we have met the staff who have given us a welcoming, efficient and very close welcome. Which is appreciated because we do not speak English.”
“I'm a frequent user of the airport (twice monthly at least) and the issues I have are:
1. Security staff - some are unfriendly - shout, talk to customers like they are herding sheep. Unprofessional - customers should not be addressed as "guys", talk to each other about non work related issues and delaying baggage security checks, talk about work related issues in public (I do not need to know that your boss is a pain).
2. Security process - it is slow!!! If are allotted end section of the system, your belongings are delayed at the other end, because they are held up by staff stopping them to add others' trays further down the line.
3. Taxi "wars" - It can sometimes be a poisonous atmosphere in the taxi rank between the staff of the two companies competing for my business.”