Edinburgh Airport Reviews

3.81 Rating 1,176 Reviews
Happiness Grade
Read Edinburgh Airport Reviews

About Edinburgh Airport:

Official reviews page for Edinburgh Airport, where Scotland meets the world.

Visit Website


0844 448 8833


Edinburgh Airport,Ingliston

Edinburgh Airport have a Customer Happiness Grade of B-. Customers love their prices and customer service but are unhappy with their refunds.


Price - Excellent

Industry Average
decent selection of goods but not all of them had clear price tag (outside/inside EU zone),no signs where tills are
- Anonymous
I work their, however the prices in the costa coffee are to expensive.
- robertrp62@hotmail.co.uk
my time spent at the airport was good ,staff very helpful, but prices are a bit steep even for the airport !!!!!!
- roderick.macdonald@fedex.com

Refunds - Difficult

Industry Average
The luggage belt wasn't working on Saturday June 10th in the morning at Edinburgh Airport. This caused huge lines check in desks. I was flying with Easy Jet and payed extra to be able to have a speedy check in... Not happy at all. Should get a refund!
- carine.istas@gmail.com
The train works well and a 30 minute delay results in a refund of 50% of the fare.
- paul.renz@mail.com
I missed the flight but did not refund the cost of my baggage.
- 404001087@qq.com
Industry Average
They have cleaned up the booking process, although it is still difficult to find the Parking Service on the Airport website - this could be much more simple to locate.
Good services, Fast check in times. No long waits at security.
- Fiona
""As someone with mobility problems I was assisted greatly and respectfully by all, my car was in car park and on return the young gentleman who assisted me by taking me right to my car, packed my suitcases in boot and made sure I was safely inside car service second to none, thank you
- rose