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Edwin Novel Jewelry Design Reviews

4.9 Rating 818 Reviews

98 %

of reviewers recommend Edwin Novel Jewelry Design

Company Reviews

Product Reviews

4.9

Based on 818 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi! We just picked up our rings from UPS! They are unbelievably stunning, we like both cried when we saw them. We are so glad this can immortalize our love and showcase how much we mean to each other. We are very thankful for you all and appreciative for the work put into these. Can't wait to tell my family!! Now we can say we got our wedding rings from Los Angeles!”

Posted 1 year ago

“Best quality I have seen in a long time for jewelry. You for sure are getting use of every penny. I like it and so does my gf. These will last us a while because they are nice and sturdy. My mother told me about this shop a wile back when she got her own pair. Figured I would give it a try and I believe I will come back absolutely.”

Posted 1 year ago

“(In love) My boyfriend and I have been dating for 4 years now and our anniversary if coming up in December. I thought it would be romantic, because we are definitely lifers, to get him a promise band. Edwin Novel Jewelry Design has the most elegant pieces of jewelry by far. I love the fact that there's more than multiple designs for a specific product, it seems endless. I finally got the band that looks like my boyfriend. I can't wait to give it to him. Thank you.”

Posted 1 year ago

“i got the MOST GORGEOUS PAIR OF EARRINGS from this company. honestly, I was a little worried because I have never ever really ordered anything online like this expensive on the internet but ohhhh my goodness... the earrings stand out so much. even from afar you can visibly notice a sparkle on my lobes. never owned anything like this in my lifetime and when I have the funds i WILL be back for more.”

Posted 1 year ago

“The jewelry i got from here is something that will last me the next generations to come! So happy with the service and diamond studs that I bought from this website. Been browsing it forever and my mom surprised me with a random gift!!! Love the sparkle!!”

Posted 1 year ago

“I got my mother a new ring with 2 matching bands. I really liked how they have many designs to choose from. She is very happy with them!”

Posted 1 year ago

“Thank you so much!!!! The design is incredible. Will come back to you guys for Xmas :)”

Posted 1 year ago

“The reps are very knowledgeable. They know what they are talking about. Carat weight size is not what matters the most. Sometimes you gotta lower it and increase the clarity. Your girl will thank you later.”

Posted 1 year ago

“Thank you guys for repairing my husband's ring! He is an absolute cluts. It's like brand new! Looks exactly like how we first got it. All polished and shiny, you could not even tell there was a crack in it. He really needs to stop wearing it to work...”

Posted 1 year ago

“A lot of the design choices helped me out, as my wife is a bit picky (don't tell her I said that lol). I picked out nice Halo pendant. Wife is happy!”

Posted 1 year ago

“Gotta love it. Got my niece earrings from this place and they are so nice. She is gonna love it when it comes down to her birthday party. Gonna have the best present there. Thank you guys seriously.”

Posted 1 year ago

“I had a really perfect experience with them. They know their stuff and they take the time to go over all the questions you have. They helped me find the best princess cut diamond for my budget. Will for sure come back.”

Posted 1 year ago

“Went in to their store and ordered a special design. They are not setup for instore customers, seems they filled their showroom with 5 super large 3d printers and other cool technology to manufacture, but they were so hospitable to us. Great people, hard working, over worked for sure. Best place to buy your jewelry, try to get an appointment and go into their office.”

Posted 1 year ago

“My girlfriend is in love with these studs! She actually screamed when she saw them. Thank you guys for all the work that you did. The design is incredible and so is the detail. She wears them all the time and looks great. She has no complaints. Her friends love them too so maybe you will get more customers from them!”

Posted 1 year ago

“When it comes to perfect craft, this company has it. Beyond happy with my order. Wife and daughters are going to love and enjoy. I appreciate the quick turnaround and appreciate the craft. We just needed a quick fix for my brother's wedding. Now we all can look dashing. Our expectations were met and passed. Sending a heap of gratitude to you guys. Thank you for everything.”

Posted 1 year ago

“Just got back from our honeymoon! What a great month it has been for all of us. Our wedding was also fantastic. No complaints, everything went smoothly and perfectly! It was a remarkable experience for my husband and I to get remarried. He bought me the wedding ring I dreamt of as a little girl, so sweet. The stone is perfect such an amusement to look at. I will recommend this company to everyone. They are great to work with and very understanding. Love xo.”

Posted 1 year ago

“110% love my new diamond earrings from them. They fit perfectly and don't fall off, it's very comfortable, you hardly know they are there. Also I should mention they look absolutely stunning in every way. If there was an option to give them more than 5 stars, I would.”

Posted 1 year ago

“My wedding was absolutely beautiful thanks to the two gorgeous rings we ordered from Edwin Novel Jewelry Design. I'll never forget the reaction she had when I showed her the wedding ring. Everyone at our venue were obsessed and couldn't stop talking about the shine. Had a great experience shopping at Edwin Novel, thank you to everyone on the team!”

Posted 1 year ago

“I did like to ring Edwin Novel sent but I had it appraised and it was not worth what they were asking. I decide to send it back, However if you have not read the return policy make sure that you do they charge a 35 percent restocking fee. I ended up paying after pay 348 for nothing I have no ring. I thought I really could trust Edwin Novel there Jewelry but don't be fooled as I was please take your jewelry get appraised. I feel that that Edwin Novel should not have charged the restocking fee because I was not happen and it was 1-2 days past 30 day.”

Posted 1 year ago

“Suffice to say that I know little about diamonds. Little enough that it makes me a ripe target for a nefarious agent like the folks at Edwin Novel Jewelry Design to prey upon. If you are reading this review then kudos to you. You were smart enough to filter the reviews down past the five star reviews to the nitty gritty and find the people who had an HONEST experience with this company. You are smarter than I was before making a purchase with them. The diamond earrings I ordered were so subpar that I brought them to a jeweler who was kind enough to give me an opinion of them - no strings attached. I remember the words “I’m pretty sure they are indeed diamonds. We’d have to run more tests to be certain.” I shit you not. And he valued them about three grades lower and $500 less than what I paid for them. Naturally I immediately sought a return. Edwin Novel and Co were quick to provide the return information and I sent the earrings on their way, with signature required and insured, and that is where things go completely off the rails. I wrote them no less than three emails after three weeks went by as their return policy stipulates 14 business days for returns processing. I received no response. They would not even acknowledge that they had received my return. Now, if you’re reading this review you should take the time to read others because you’ll find that I am not the only person who had a similar experience when it came time for this company to honor a return. It’s horrifying. Despicable. People waiting MONTHS and not getting their money back. Now, the silver lining here - I made my purchase through Affirm. If you’re not familiar Affirm is like PayPal for a personal loan. My first time using them but I got a good financing deal, so I went for it. AND THANK GOD I DID. I was able to create a dispute through the Affirm Resolution Center, provided them with the correspondence I’d had with Edwin Novel Jewelry Design via email and the explanation that I had heard nothing from them since sending in my return. And just today - four days after their evidence collection window closed - I received word that the loan has been dissolved. So it’s a happy ending for me. I am so grateful that I didn’t just put the purchase on a credit card. It would have been a very expensive lesson to learn. I am extremely lucky that I had a third party company as a go between for me or I would be out more than $2000 to this horrible company who has taken advantage of a number of under educated individuals like myself just trying to do something special for their significant others. My wife of 14 years just turned forty, she’s a teacher, and I had wanted to do something special for her birthday. What a nightmare the whole thing turned in to. Fortunately she is a very understanding woman. And I will no doubt be buying her the diamond earrings she deserves… just not from Edwin Novel Jewelry Design. I suggest you do the same - go somewhere else and in general protect yourself with some third party payment processor. A lot of bad actors out there.”

Posted 1 year ago

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Edwin Novel Jewelry Design is rated 4.9 based on 818 reviews