“Hassle-free! When it comes to this vendor, they have the best communication. Eager to suit all my needs, I can tell Mr. Novel's team goes to lengths to give us that blissful moment: the engagement ring. Happy customer every time!”
“Purchased pair of diamond earrings. D color which is very high quality VS1 clarity which was supposed to be very good quality. I was unhappy with stones. I paid $1492.26. Appeared cloudy to naked eye.Returned merchandise same day received 8-18-21. RMA 11917. They confirmed receipt of merchandise 2 days later Fed Ex #282716742514. I contacted them and spoke to the so called manager Benjamin. I explained to him that my credit card used to purchase the earrings was closed for fraudulent transactions. Coinicidently the fraud took place less than a week after I gave them my credit card info by phone to pay for this $1492.26 charge. Not saying they manipulated use of my card but this was the only transaction on the card done by phone and the fraud happened 4 days later. Benjamin told me they can only refund the card originally charged. Again I said "the account is CLOSED, it doesn't exist. He said nothing he can do to refund the money then, goodbye. Would NEVER buy or recommend this business.You don't even speak to the owner or store. It's an answering service they employ. You will speak to the same person every time you call.”
“I have not received my order yet, but I am writing this so that other people will understand what will actually happen after they order. I ordered on Monday July 19th, and got an e-mail saying that I would receive an e-mail when my order shipped, also I paid for 2nd day air. I do understand that ONCE the order has shipped that I will get it in 2 days. However I called customer service today to see what the hold up was. After giving them my order number, I was told that they were making my earrings and they would be ready to ship out on Monday July 26th. It doesn't take a week to take an earring mount and put a diamond in each one. The customer service rep made it sound like they were having to mine the gold, refine it, make the earring mounts, mine the diamonds, cut them to size and shape, and then put them in the mounts. Which, all that, would take far longer than a week. I am a bit taken aback at the slowness of this vendor, and the attitude of the customer service person. Just be aware that you will not get your order in a timely fashion.”
“The diamond earrings I bought are stunning. I'm over the moon happy. I shopped online, but also talked to a customer service representative who was really helpful and pleasant. The price was also affordable.”
“I am very happy with my diamond stud earrings. I am always leery of buying jewelry on line.
However, the quality and care the earrings exhibit far exceeded my expectations.
The staff was kind and answered my questions in a timely manner.
I will order again from Edwin Novel.”
“I had a wonderful experience with this company! They're really amazing - service wide. As for product quaility, they are also very good! Their diamonds are natural & their gold is legit. Love this company”
“I am beyond ecstatic about this purchase. my ring is bomb! I cannot believe how nice & shiny it looks. I'm so impressed. Was definitely a risk worth taking. Now that I know they're legit, I'm gonna order much more”
“Edwin novel is absolutely amazing. I always get exactly what I want, and they always give me the best service possible. I enjoy looking at all their designs. They have an extraordinary selection of designs.”
“I had an amazing time ordering from Edwin Novel Jewelry Design. Their website is absolutely wonderful. They have the sweetest staff. I would recommend them to everyone I know . Also, if you order exactly what you want correctly, you'll be very happy with the outcome. Nice natural diamonds”
“Edwin novel jewelry is the finest jewelry I've ever ordered for a reasonable price. they are very hospitable and help you out via email if needed. I really recommend the diamond quality I chose, which is an F VS2. it took about 10 days for it to ship, cause they make your jewelry from scratch.”