“I spoke to necho yesterday ,great customer service from him was so satisfied on the fact that he did everything to help me with what I needed
Thank you once again”
“A huge THANKS to Adam in the Hull Centre. He was absolutely amazing. I had to upgrade my phone. He did everything to suit my needs, went through my current data usage, and prices. He outlined all the options. He was incredibly patient, very polite, professional, helpful, and friendly. Thank you, Adam. I am so glad I came through to you. What a great asset to EE.”
“Very easy to set up with great well trained customer services who could speak fluent english,router delivered by Royal Mail 3 days before broadband was activated at the time they said,good speeds and reliable, also access to EE hotspot if problem occurs very pleased.
Talktalk Nightmare:
Yodel lost router.
3 missed appointments to install full fibre.
Eero router (junk) arrives faulty wait 8 days for new one to arrive.
Talktalk so called technical team who are untrained no knowledge or technical skills to solve customers problems.
3 engineer visits openreach line ok router ok, all report to talktalk, no internet connection unable to connect to external IP address, talktalk no technical skills to fix problem.
36 days no internet connection.
30 hours + on phone live chat non english speaking simpletons reading from a pre written script with no idea what they are doing.
Choosing EE was a great choice guaranteed to have broadband for Christmas, just the job...”
“EE is excellent at giving good service through their 5g compatible sim cards. They swiftly helped me to get started. All the negative reviews have either incurred an issue which is their own fault, purchased a cheap broadband and then complained that it was not working as it should, or had somehow not read their contract.
Either way, EE customer service is top notch. They are responsive, helpful, and knowledgeable about what they are doing.
If you want a reliable service provider, go to EE.”
“Just spoke to Anthony on the phone. What an absolute asset to your company, sorted everything out for my 90yr old mother. A very happy customer. Thank you”
“I have a sister who is in pre op. She suffered a heart murmur we all prayed that she would come out of her coma and she did I have been a customer with EE for several years now, which speaks for itself. I have always been totally satisfied with EEs customer service. EE did it again and delivered a amazing customer service to me which was a fantastic moment, so EE did it again a brilliant service from a brilliant provider EE.”
“I have had the most remarkable - beyond the call of duty - service from Martin O'Neill at EE. Amazing. We had trouble with getting an eSim to work. He took such a lot of trouble to get me going - calls back exactly on time and such a lot of kind and great energy put in to put things right. I will always stick with EE now.”
“Adding 9 pounds to my bill per month literally after upgrading it. From 68 to 77. This is beyond any other network and it is disgusting. I am now leaving EE after being a long-term customer and down grading my phone so another network.”
“I would just like to say how impressed I was with customer services , who help me get my broadband and landline back and working , they were all very polite and friendly and nothing was too much trouble , they treated me as a human
being and not a robot thank you to Hannah David Josh and Sean they were all lovely
From Pam smith”
“Excellent customer service by Kane & Harry.
VERY knowledgeable, friendly, polite , professional & helpful.
Both are an asset to EE and hope they are paid their worth.
Been a customer of EE nearly 16 Years and for me they are fab.”
“I think EE are marvellous; I never have any problems and when I phoned 150 to change my contract it was answered quickly and customer service an absolute delight”
“EE Wells shop Somerset. I had need to visit the shop and the staff were lovely and helpful especialy HARRY who was polite ,amiable and went beyond Customer Service expectation to sort out my problem with my EE service. A real gent and professional to boot.
A credit to your company. A all round excellent service from your wells staff. If you have an award system of employees?,for great customer service, then this young man and colleagues deserve a gold bar on their Badges.
At least a gift from HQ for Crimbo...”
“Darren at fox valley sheffield store
I visited Darren in the sheffield (fox valley) store today and had such a lovely welcome and service from him! Although he cpuldnt help with my problem it was more interal i would 100% go back and deal with him again if i needed too or anyone in that store! Thanks so much for the lovely customer service guys, even in this very hot weather!”
“I had reason to speak to the EE call centre recently and Ffion went above and beyond to help with my phone issues .. even arranged a call back a couple of days later as a follow up .EXCELLENT”
“Recieved very good deal and accurate information for me new WiFi package,,clearly explained by Jordan at the grand arcade in Wigan .we got a great deal and he saved us alot of money . This is the best customer service that I have ever Recieved. Very professional and friendly . If you ever use the EE store ,in Wigan , ask for Jordan because he is so clear and good at finding you a deal”
“I have had a problem with my internet and a fixed IP address, the phone call to EE was painless, didn't take hours to answer, Phoebe was extremely helpful and knowledgeable but unable to help so sorted out and engineer to visit. Darren arrived and problem solved, it makes such a refreshing change to get excellent customer service these days, but really can't fault at all.”
“Visited EE store in Worthing yesterday & spoke with Aston your customer advisor. Aston was extremely kind, knowledgeable & couldn't have been more helpful. A really nice chap & a credit to your organization. Thank you so much for sorting out my new mobile phone. A pleasure to have met you.”
“Omg what great service I had to day from a beautiful young lady called Milly Today , EE should be so proud your employer did not try and just sell me any phone , she helped me so much as a older customer and tryed to explain as much as she could , let me go and look on line and see which one I would like , I phoned back asking to talk to her only to be told she was not working to day ! I new she was as she told me untill 8pm . So phoned back and was so so lucky to of got her again , what a great member of staff you have . Thank you so so much Milly ❤️”
