eFoam Reviews

Name: eFoam
Address: Unit 20 Barton Ind ParkEtruria Way, Bilston
Rating: 4.87

4.9 Rating 31,205 Reviews

99 %

of reviewers recommend eFoam

Company Reviews

Metrics

Info

4.9

Based on 31,205 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0800 0439990

Email:

info@efoam.co.uk

Location:

Unit 20 Barton Ind ParkEtruria Way
Bilston
WV14 7LH

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287

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The foam came but was not the specified colour which was needed, cus services were very unhelpful saying time and time again that it was my fault i ordered the wrong foam, when it is their misleading photo that was wrong! I found the customer services to be very unsympathetic and dated in their attitude.”

Helpful Report

Posted 5 years ago

“Disappointed no delivery date was given. makes things difficult Standard on its own meaningless. but good price a quality product. questions below irrelevant as I haven't received this order yet.”

Helpful Report

Posted 5 years ago

Dear Brian, Please be advised as your order was only placed last night, the shipping details will not yet be available. However, as it was placed last night it will be dispatched today for delivery to you tomorrow. A confirmation email/sms will be sent to advise you of this once the product has been packaged and collected from us. Kind regards Efoam

Posted 5 years ago

“Hello, I ordered width 50cm, length 60cm, thickness 20cm (which included the recommended 1” extra on the thickness). The width and length was correct, but the thickness was 8mm more than I ordered. And the extra 8mm was on top of the recommended (1”) to be added to the thickness measurement! In the measurement instructional video, a cloth fabric was demonstrated, but no advice was offered for a leather cushion covering (which is what I have). I would strongly suggest, that a leather cushion cover does not have the same expandable properties as a cloth/fabric cover, and therefore, your instructional video falls short of proper advice. I have paid you £104.98 for foam fillings which were impossible to install, and in retrospect, I should have complained about and rejected, because you supplied me with an oversized order. I have been unable to install the above mentioned foam fillings, and have put it down to experience, and have now ordered ‘Reflex superior medium’. But please make sure the thickness is as ordered! Regards”

Helpful Report

Posted 6 years ago

“Wanted to pay by PayPal but you told that you wanted a telephone number, that was not present on the form, though PayPal have this number. This meant I had to use my debit card, that I prefer not to use... The actual ordering however was okay. Tom Crossley”

Helpful Report

Posted 6 years ago

Dear Mr Crossley We are sorry to hear you have had difficulty ordering through PayPal, please be assured that PayPal is a secure platform for sending and receiving payment and we do not have any control over this. All of PayPal’s requirement with regards to taking payment are put in place to protect the customer and merchant. However, if you have further concerns please contact PayPal Directly with regards to this matter. Kindest Regards Efoam

Posted 6 years ago

“The foam I ordered turned out to be the wrong size, this may however have been my fault if I clicked mm instead of cm, but was surpised that the order was not queried.”

Helpful Report

Posted 7 years ago

“placed some orders early last year and all very good and staff helpful. different story this year as staff answering phone really annoying and have decided to take my custom elsewhere”

Helpful Report

Posted 7 years ago

“Have just ordered and website is "out of the ark". Very old-fashioned and long-winded. Hope the product is fine and happy to revise review if happier later.”

Helpful Report

Posted 7 years ago

“Your ordering system was straightforward to do on my phone, until I entered my address etc and found there was no 'pay now' or 'checkout' button. I pressed 'continue shopping' which wiped all the info I'd entered. I entered it again and again there was no way to pay. I phoned you and got someone who told me there was no problems with your system, said 'hang on a minute', then suddenly I was talking to someone else who wanted to take my order. She started asking me about 'closed cell' 'open cell' foams and did I want 'polyeurathane'? I had no idea what she was talking about. I decided not to bother. I then changed my mind, fired up my computer and completed the order with no problem. I suggest you look at your website ordering system as it didn't work on my phone. You might also have a chat to your staff about how they deal with customers.”

Helpful Report

Posted 8 years ago

“Easy site to work with but checkout fiddlely. Kept prompting for correct email address even though email address was correct. Had to use paypal to complete order”

Helpful Report

Posted 8 years ago

“To order on line is painful. You click on to view terms and conditions and it throws you out of your order when you go back. Nearly gave up.”

Helpful Report

Posted 10 years ago

Really sorry to hear you had a problem, never heard of such a problem before, so we tested the website and terms & conditions button this morning for you, it works well, it just opens another window when clicked, you just have to close that window, perhaps your browser/tablet had a problem.

Posted 10 years ago

eFoam is rated 4.9 based on 31,205 reviews