eFoam Reviews

Name: eFoam
Address: Unit 20 Barton Ind ParkEtruria Way, Bilston
Rating: 4.87

4.9 Rating 31,218 Reviews

99 %

of reviewers recommend eFoam

Company Reviews

Metrics

Info

4.9

Based on 31,218 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0800 0439990

Email:

info@efoam.co.uk

Location:

Unit 20 Barton Ind ParkEtruria Way
Bilston
WV14 7LH

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287

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was asked to review the purchase process as soon as I placed my order. Ordering was straightforward but I will now wait to see what is delivered.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, please be assured reviews are welcome at any point and can be based on either the ordering process, ease of website etc or after receipt of order and based on the products, overall service, delivery times etc. Kindest regards eFoam

Posted 1 year ago

“adequate process - could be simpler!”

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Posted 1 year ago

“Have used several times before as I'm disabled and have complex positioning needs when I'm in bed. I've always been very pleased. However, this time you would not deliver to Northern Ireland so I'm having to send to a relative on the mainland. This was very disappointing.”

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Posted 1 year ago

“Quick and easy”

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Posted 1 year ago

“An uncomplicated process with a well set out page and easy to follow instructions”

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Posted 1 year ago

“Always great stock but delivery could be quicker. That’s said it doesn’t put me off and I’ll always come back for more My review is based on past orders.”

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Posted 1 year ago

“Super easy and fast to place order with lots of options available”

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Posted 1 year ago

“It does not give a summary of what was bought. It would be nice to double check the order.”

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Posted 2 years ago

“your website looks very old fashioned but it works...so easy. What's not so impressive is your constant assertion that UK delivery is free and then you charge me £10 for a mainland postcode.... Only just placed the order so can't comment further”

Helpful Report

Posted 2 years ago

Thank you for your review Karen. We do have a list of postcodes on our delivery page that are not considered mainland UK by nationally recognised couriers, for which there are surcharges. Unfortunately, this is not something we have any control over I'm afraid, apologies. Kindest regards eFoam

Posted 2 years ago

“Could get exactly what we wanted”

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Posted 2 years ago

“Relatively easy to order…await result”

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Posted 2 years ago

“Website a bit unclear and some of the selection buttons a bit small. Otherwise OK with reasonable prices”

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Posted 2 years ago

“Having spoken to a rep after asking about other products I was able to access your SFR9 data sheet but for the life of me I could not see how to add it to cart so gave up and ordered just the one product that i could see how to order.....”

Helpful Report

Posted 2 years ago

Hi, We are sorry to hear this. There is a link for this product next to the data sheet link. It can also be purchased via our cut to size page. If you still require further assistance, please feel free to contact us and we will be more than happy to assist. Kind regards eFoam Customer Service Team.

Posted 2 years ago

“I’ve never heard of you and I hope I have got my instructions right.”

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Posted 2 years ago

“Website easy to navigate,ordering process easy,just placed order so will write review when products delivered”

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Posted 2 years ago

“Meassage to company to make your webpages clearer: I wanted a mattress topper cut to bespoke size for a small clic clac bed, but the website is not clear. The rolled mattress topper came with fixed sizes (single, double, etc). The webpage said click here if you want a bespoke size, it then took me back to sofa cushion sizes to cut to size. I could add measurements and say memory foam, but the main order still said "cushion". Sofa cushions are higher density foam. The only thing I could do is buy a fixed double rolled memory foam topper, and cut it to size myself to ensure I get what I want, which rather defeats the object of a cut to size foam company. Please make your website clearer, was it offering me a bespoke memory foam topper, or was it offering me a bespoke dense memory foam cushion? Only just ordered it, item not delivered yet.”

Helpful Report

Posted 2 years ago

“I struggled with your order and payment system ! Is that because I’m 86 ? I don’t think it is, I found it just not very user-friendly . . . Tony .”

Helpful Report

Posted 2 years ago

Hi Tony, We are sorry to hear this, please be assured we are only ever a call away should you require any assistance. We are more than happy to help. Kindest regards eFoam

Posted 2 years ago

“What a performance. Would you like to know my grandads inside leg measurement ?”

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Posted 2 years ago

“Website very helpful but appears vey small on my IPhone !”

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Posted 2 years ago

“Easy to order good website. Can't say more still waiting for delivery.”

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Posted 2 years ago

eFoam is rated 4.9 based on 31,218 reviews