eFoam Reviews

Name: eFoam
Address: Unit 20 Barton Ind ParkEtruria Way, Bilston
Rating: 4.87

4.9 Rating 31,238 Reviews

99 %

of reviewers recommend eFoam

Company Reviews

Metrics

Info

4.9

Based on 31,238 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0800 0439990

Email:

info@efoam.co.uk

Location:

Unit 20 Barton Ind ParkEtruria Way
Bilston
WV14 7LH

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287

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found your web site difficult to use.”

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Posted 3 years ago

“easy to deal with web site”

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Posted 3 years ago

“Foam quality not as expected. Did not arrive on time. No email confirmation sent to me when made my order regarding delivery and invoice.”

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Posted 3 years ago

“Meh, website's ok...”

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Posted 3 years ago

“Placed order which was ok, wait to see what product is like and how long it takes to arrive”

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Posted 3 years ago

“Website very simple to use. Ant comment on product as only just ordered.”

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Posted 3 years ago

“Very easy and straight forward choosing custom sizes of mattress / foam order. However automatic email to inbox is not sent straight after payment. In all, experience with online service is good.”

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Posted 3 years ago

“It would be good to show delivery options up front and explain that there is free delivery as you actually work out cheaper than a competitor when delivery is taken into account but I nearly went elsewhere. Site is a little outdated but actually does the job of choosing options pretty well.”

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Posted 4 years ago

“I've just placed the order so I cannot comment on the quality of the products or delivery time. Obviously I chose them for the wide variety of the catalogue but the customer service experience was a bit of a mix feeling as responses were quick but they didn't fully reply to my questions”

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Posted 4 years ago

Hi, Sorry if you felt your enquiry was not answered adequately. We have checked the email communications and can see your questions were all answered. Please kindly contact us if you require further assistance. Kind Regards Efoam

Posted 4 years ago

“Ordered product on Sunday and selected and paid for next working day delivery. I expected this to be sent on Monday to arrive on Tuesday. Tuesday PM comes and no communication from eFoam so I called them. No real apology just said they were short staffed on Monday and it hadn't been done so I would receive it on Wednesday which I did. Not great service in my opinion.”

Helpful Report

Posted 4 years ago

Dear David, Sorry to see your review. We always endevour to do our very best in terms of customer service and delivery that we offer all of our customers. However, from time to time certain circumstances are beyond our control and hence the slight delay in dispatching your order. Kindest Regards Efoam

Posted 4 years ago

“Emailed this company with enquiry and they responded back very quickly and very helpful. If you are like me and not very computer confident, sometimes placing orders online with measurements and lots of choices gets a bit confusing. On calling the company the service was not very helpful, if a customer picks up the phone then they have a requirement but the person who answered the phone could not take my payment details they just wanted to take a message. I work 9 hours a day and have limited lunch break, so wanted to check my requirements on phone and place an order. This was not an option, I was not asked if my call, was an order to place, or an existing enquiry. The person I had been speaking to Charlie who gave excellent customer service via email chat, was not available. My call seemed to end there, they could not take my card details without a pro for a number. I have placed my order online and hope it’s right I didn’t understand all the tick boxes. Many thanks Amanda Evans”

Helpful Report

Posted 4 years ago

Dear Amanda, Sorry to hear that you experienced miscommunications when contacting us. However, having looked into this further we can see you were provided with Charlie's direct number on a few occasions as you requested to discuss with Charlie. Looking at your email correspondence and the order you have placed online, this appears to be correct and your order will be processed today. Kindest Regards Efoam

Posted 4 years ago

“Some good, some bad/odd. Good: the website was helpful on sizing and easy enough to order from, the foam arrived, it fits well and works well. My sofa is now much more comfortable than before. Bad: there was no confirmation of the order by email (frankly I was surprised when it arrived) and no receipt or paperwork in the packaging - no record of sale at all. I paid for the extra dome-shaped filling, and if it's domed at all then it is barely noticeable. The stocking covering really wants to catch in the zip of the cover, and now has a hole in it.”

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Posted 4 years ago

“Only acceptable rating for charging postage to the Highlands.”

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Posted 4 years ago

“Couldn't give more or less 'stars' as they ask for the review before the goods are delivered!”

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Posted 4 years ago

Please be assured customers are invited to leave reviews at any point, this can be based on our website, ordering process, service, delivery or products upon receipt of delivery.

Posted 4 years ago

“Easy to use website although could do with some modernisation. See designandcode.com”

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Posted 4 years ago

“This website was nice and simple to use. great that i can get the size of foam i need. Website is a little dated, but seems to work well! looking forward to my foam arriving. Oh yeah and FREE DELIVERY!”

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Posted 4 years ago

“Webpage was easy to navigate and simple to use. Quick payment process. However, a poorly executed design makes for a garishly coloured page.”

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Posted 4 years ago

“Easy to use website, comeptitive pricing. I hope I am pleased when my order arrives”

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Posted 4 years ago

“had foam from this company before and it is so comfy and they deliver a 5 star rating brilliant customer service satisfaction guaranteed”

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Posted 4 years ago

“Ordered some foam from this site for my sofa came 3cm too short not thick enough waste time as complaining they said to allow 2cm either way what a joke do not waste your money”

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Posted 4 years ago

Dear Rose, We are quite confused by your review as you emailed over photos of the foam cushions against a tape measure, showing that the measurements were correct as per your order. Please kindly contact us to clarify/resolve. Kind Regards Efoam

Posted 4 years ago

eFoam is rated 4.9 based on 31,238 reviews