eGlobal Central Reviews

Name: eGlobal Central
Rating: 1.56

1.6 Rating 424 Reviews

13 %

of reviewers recommend eGlobal Central

Company Reviews

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Metrics

1.6

Based on 424 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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eGlobal Central 1 star review on 25th February 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I waste €250, bought the phone , nwver received.”

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Posted 3 years ago

“I purchased a phone on the 14th of october, today it's the 27th and no clue of where the parcel is. I wrote 2 emails with no answer. I don't know what to do.”

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Posted 3 years ago

“This company is based in Hong Kong and has no UK presence which is not the impression they give in their advertising. When you want to return an item they say they will deduct a handling charge as per their returns policy. Having printed off their returns policy there is no mention of such a charge therein. They are asking for £15 which is excessive. So please be aware of this before purchasing.”

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Posted 3 years ago

“Quick service, fast shipping, exact item (phone) cheaper than everyone else, no tax, free shipping. I will return to this seller again for sure.”

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Posted 3 years ago

“I decided to order a Camera and 2 lenses from this Seller on the 17th of September after their website clearly said that it's available in stock. They then informed me that this isn't the case. I requested to cancel the order then an agent decided to reverse the cancellation request without my approval. It's now the 13th of October and I don't even have a valid tracking number. This by far has been one of my worst experiences EVER! They customer support is completely useless and don't have an inch of empathy towards customer frustration. If I get to do it again, I would gladly pay the extra money for a more trusted seller. DO NOT USE THEM”

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Posted 3 years ago

“Bad customer service, haven't responded to my email and haven't received my phone. Avoid them. They turned in a big messers.”

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Posted 3 years ago

“What most of the other comments mention is true. If you order from this site, you need to be patient and wait for a looooot of time before receiving your order, even if it says that it will be delivered in 6-8 days. It seems that they show their products being in stock when they actually are not and that is why the orders get delayed. Customer service is unacceptable. They do not reply in a few hours as it is mentioned in their chat widget and if they do, they provide a generic response with a tracking link and no other info. Many people suspect that they send false links to make the customer think that the order has been dispatched and gain some time before actually receiving the item and then send it. Your best bet is to send an email to the mailing company with the tracking number, so that they raise an investigation and add some pressure to the retailer. As for my case, I still haven't received the item that I ordered on 11th of September that was supposed to be delivered in 6-8 days. I just got older waiting.”

Helpful Report

Posted 3 years ago

“Very poor, do not reply to emails, after 2 month waiting refund came back. Do not order”

Helpful Report

Posted 3 years ago

“One star to many, I bought an S20 on July 22 and nothing yet, Sept 27. No phone no tracking info no replies to my emails. AVOID”

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Posted 3 years ago

“Garbage company, zero communication or visibility after placing an order. But from Amazon, hassel free”

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Posted 3 years ago

“Ordered 3 days ago 9/12, emailed to get tracking number. Got a response 9/15 of the item is out of stock and won't get any in for another week.”

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Posted 3 years ago

“Extremely cautious if placing any order with them.”

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Posted 3 years ago

“Ordered a phone from eglobal . Got a confirmation and an email saying that the phone was dispatched. Six weeks later no sign of the phone. No replies to emails . Hopefully I can arrange a refund through PayPal.”

Helpful Report

Posted 3 years ago

“Do not buy from them. The phone I got is faulty and it is claimed as a stolen phone. It was also made from plastic instead of gorilla glass 6, the IMEI number does not match the phone. So the phone I got is either stolen, clone or refurbished. Eglobal central denies everything, not willing to give money back. I paid nearly €700 for the phone. DO NOT BUY FROM THEM. THEY ARE SCAMMERS.”

Helpful Report

Posted 3 years ago

“DO NOT BUY ANYTHING FROM THESE SCAMMERS, THEY WILL STEAL YOUR MONEY. I GOT A PHONE FROM THEM FOR NEARLY €700 AND THE PHONE DOES NOT EVEM MATCH THE IMEI NUMBER AND ALSO IT IS A FAULTY DEVICE AND SOMEONE IS ALSO CLAMING THAT THIS PHONE IS A STOLEN ONE. EGLOBAL CENTRAL DENIES EVERYTHING AND DO NOT WANT TO GIVE MY MONEY BACK. THE PHONE I RECEIVED IS MADE OF PLASTIC INSTEAD OF GORILLA GLASS 6, SO PROBABLY IT IS JUST A CLONE SAMSUNG PHONE. I REPEAT DO NOT BUY FROM EGLOBAL CENTRAL IF YOU DON`T WANT TO WAIST YOUR MONEY.”

Helpful Report

Posted 3 years ago

“In summary you may save money with eGlobal Central UK but in doing so you take a massive risk. This is because the warranties on the goods they sell are more than likely not worth the paper they're written on despite carrying the manufacturer's branding. If the product is faulty on arrival or breaks down within the warranty period you will probably find, as I did, that eGlobal's after-sales service is non-existent. The manufacturer will more than likely not want to know either, claiming it is a 'grey/gray' import not covered by the warranty. For starters eGlobal Central UK is a misnomer. I understand they have a warehouse in the UK but the goods are actually shipped from Hong Kong. I did not appreciate the issues this would bring when I bought an expensive Olympus lens from them in December 2019. I had bought similar goods from them a couple of times before and while delivery was slow it always turned up as advertised. However when this particular pro lens developed a fault six months later I emailed eGlobal Central UK in the first instance and got no response - not even an acknowledgement. There's a piece of paper in the original Olympus packaging which says it's an Olympus warranty but apparently that means nothing as eGlobal Central UK are not an authorised UK/European dealer for Olympus! You have to wade through the Olympus website small print to discover the caveats in their warranty terms and conditions - which the vast majority of unsuspecting customers would not do in advance. Put simply, if you're in the UK and buy one of their products from anyone other than an authorised/registered dealer in the UK/Europe then the warranty is invalid. It might have been made in the same factory, come in the same box, but that doesn't matter. Olympus UK have now agreed to repair the lens but want more than £200 for the privilege! There was nothing to indicate any of this when I registered the product on their website along with the serial number on purchase. I have questioned this with them as I bought the lens in good faith from what I thought was through a UK source and therefore covered under the Sale of Goods Act. However I don't hold out a lot of hope after now reading some of the horror stories on various photography forums. It seems bizarre to me that Olympus (and they're not the only ones) will sell products to companies they know full well are shipping them abroad with duff warranties carrying their branding. Surely they should protect their brand reputation, and their customers at the same time, by stopping this practice at source? Of course all this would not be such a problem if eGlobal Central UK honoured the so-called warranty and had any level of after-sales service whatsoever. They haven't! Having had my fingers badly burned I would not make the same mistake twice. The risk and the hassle are just not worth it. Consequently I would advise anyone thinking of buying through eGlobal to stay well clear. You may pay more to buy the goods from an authorised UK dealer (checking in advance that they actually are!) but at least it will be covered by UK consumer law. You can consider the extra cost an insurance policy. It may seem grossly unfair that you have to pay more just to get a standard warranty that normally comes as part of the package when you buy goods and services but I'm afraid that it is the cold hard reality.”

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Posted 3 years ago

“So i ordered a mobile phone in july, they say on the site it takes about 6-8 working days to receive it, they only shipped it after 2weeks + and when it reached ireland the horrible services of dpd lost my parcel! i spent 50+ euros calling their services and it took them 10 days to assume they lost it! i contacted eGlobal and so far no answer, no feedback, no customer service, no support, absolutely nothing! zero! this is the 3rd time i have trouble with both of them. Companies like both of these are what makes online shopping shady! DON'T BUY WITH THEM, DON'T USE THEIR SERVICES!!!!”

Helpful Report

Posted 3 years ago

“Avoid , scam , I ordered a phone June and its now August and I have not received it , I contacted Dpd and they informed me they lost the parcel , however EGlobal has not refunded me my money , and there customer service is really bad, I have started a dispute with Paypal to try get a reverse transaction , I'm down €300 now , I would recommend spending a little more on sites like Bangood , Gearbest or amazon as if you don't receive your item they refund you straight away ! I will never use EGlobal again!!!”

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Posted 3 years ago

“Order a watch on 8th july and only delivered on the 10th August after being told it would only take about 2 weeks very slow service.”

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Posted 3 years ago

“Delivery times are very long...they ship from Asia trow EU. Deliverry status is not what they show You on the website... My last 2 orders, are a big disspointment. One canceled, one took 6 weeks...Not recomanded if YOU want Fast delivery”

Helpful Report

Posted 3 years ago

eGlobal Central is rated 1.6 based on 424 reviews