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eGlobal Central Reviews

1.6 Rating 424 Reviews

13 %

of reviewers recommend eGlobal Central

Company Reviews

1.6

Based on 424 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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eGlobal Central 1 star review on 25th February 2021

eGlobal Central 1 star review on 26th December 2020

eGlobal Central 1 star review on 16th December 2020

eGlobal Central 1 star review on 16th December 2020

eGlobal Central 5 star review on 22nd October 2020

eGlobal Central 1 star review on 30th May 2020

eGlobal Central 1 star review on 22nd May 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought an s20 plus and it never arrived. I've emailed multiple times after waiting over a month for delivery for it to get lost just before it got to my country. I bought a phone of them before with no issues. Now I'm down 655 euro and no phone to show for it.”

Posted 3 years ago

“The phone I bought never arrived and never got refunded. Between eglobal and the courier I received no assistance whatsoever after weeks of emails and calls. They told me I didn't contact them in the 2 week window that you need to be eligible for a refund, I showed them proof that I had and they ignored all subsequent emails. DO NOT BUY FROM THEM.”

Posted 3 years ago

“I bought an android phone on 10th May .It took 25 days to be delivered.The instructions were in Bulgarian & the recharger/adapter was missing .I spent 5 weeks e-mailing until on 19t June it was agreed to send me the charger.As no receipt 3weeks later I asked to claim on the Insurance that I paid for. I was told the Insurance did not cover non delivery only covered breakage!!!All subsequent requests were ignored The charger was delivered on 1st Aug ie 83 day late ...Who has time for this frustration .????”

Posted 3 years ago

“Massive disappointment. Phone stopped working completely after 13 months and according to them warranty expired even though it was written back then 24 months”

Posted 3 years ago

“Took about a month to arrive, no real tracking until the last few days, but when it arrived eventually it (a sigma lens) was perfect. Would use them again. :-)”

Posted 3 years ago

“I bought a phone 5 months or 6 months ago , and when it's stop working I sent it to the warranty service and when they check it they said the phone was open That mean the sold me an open phone!”

Posted 3 years ago

“I've bought in two different occasions photography items and everything came as described. The shipment was fast and it arrived all on good condition”

Posted 3 years ago

“Distinctly the worst company I ever dealt with on line. Paid for a phone 6 weeks ago and can get no communication from the company as to where my parcel is now. Eglobal does not respond to requests for information. My advice is to never use this company--looks like a scam.”

Posted 3 years ago

“Really poor customer service I ordered a product about a month ago I was promised delivery 6-8 business days So far I'm waiting I contacted PAYPAL Several times and only then did they answer my complaint and send me tracking details That did not arrive until today Do not recommend buying from them they are simply unreliable”

Posted 3 years ago

“Paid for a ipad in March no sign of it , there just a joke them and Paypal Do not use this company there are fraudsters .”

Posted 3 years ago

“I don't recomand it so so so bad ! I still didn't get my iPad . no one respond my emails, no phone number to call or talk to .”

Posted 3 years ago

“I had to wait for months for the Samsung Galaxy Buds+ product that I paid for at the time of ordering, with one month passing before anyone even contacted me to respond to my question of them ever receiving the order and payment. Then I got the non-functional device and had to become an amateur video producer to create a video proving that it was non-functional. I tried connecting the Buds+ with three different phone models and experienced the same thing; the left earbud never connected to the phone/app and never produced a single sound. It is completely dead. I experience the issue under every situation, I tried their suggested fix and I tried every suggestion that I found on every Samsung forum (which was easy as this is a VERY common issue). I even took it to a certified technician at a local Samsung Gallery and watched them troubleshoot it with the exact same result on their phone. The left bud NEVER connected, NEVER charged and NEVER functioned. They couldn't help me however, because this model is an Asian market model and therefore not under warranty in the EU. I then returned the faulty product and within DAYS (not months) they replied telling me that their "technician" found nothing wrong. My only recourse now according to eGlobal is to send them 80 more Euros for them to return what is almost certainly still a dead product, or eat the cost of the earbuds. This is blatant manipulation and thievery conducted under the guise of an online company that is capitalizing on our inability to purchase from in person stores during the pandemic.”

Posted 3 years ago

“After returning a faulty phone for repair (the screen stopped working a month after purchase) ,I discover YOU WILL NOT HAVE A MANUFACTUAR WARRENTY,these gangsters had position of my phone for over a month without feedback ,after mutable emails I finally got them to acknowledge receipt of the phone and complete contains of the box I sent. A week later a crack magically appears on the screen and they want 90% of the original cost of the phone to repair it and reduce my guarantee to 1 month. DO YOURSELF A FAVOUR AND DONT BUY FROM THESE GANGSTERS OR YOU WILL REGREAT IT!”

Posted 3 years ago

“Only giving 1 star because I cant leave 0 stars. Ordered and apple watch series 5 for my daughters 21st birthday gift. 6 weeks later no sign of the watch and unable to contact anyone either by phone or email, this has been on going for weeks. Tried Resolver with no luck. Infuriating, contacting my credit card company for refund.”

Posted 3 years ago

“This site is not ready to do business. My item was meant to be shipped in 24 hours, and arrive within 6-8 days, plus an extra 4 for COVID 19 delays. The item was not processed for 6 days. I am only receiving automated tracking updates via their internal tracking system, which is the same updates for every single item you order from them, ignore these, they are fake and designed to keep you occupied. The "submit a ticket" link on their site is broken, therefore, you cannot request a refund unless you open a dispute with PayPal. They do not respond at their PayPal email address at all. Their support emails are automated as well, or at least skimmed and you are sent a generic message based on keywords you enter. The savings is not worth the hassle, and that's only IF I receive the item eventually. At this juncture I would rather have ordered elsewhere as I need the item for business purposes. Their review rating on the website is obviously fake as you've discovered if you've come to this site by now. While they may not be a complete scam, they are not a properly functioning business, and should be taken offline until they are ready to operate again.”

Posted 3 years ago

“*DO NOT CHANCE IT* I imagine if you have no issues with what you receive from them, they're fine as the more positive reviews indicate. But if you need to contact them or make a return - horrendous. They take days to respond and are unhelpful and blunt. They often do not respond properly to the question you've asked so you reword the question and that's another two days to wait for another response! I had to get in contact with my bank after over two weeks of trying to get them to accept my return who have finally refunded me as the company stopped responding to me productively. The prices are so cheap and that's great BUT I will tell everyone who asks me whether to order from here NOT TO as if you need any from of customer service from them it is an awful experience. Honestly, please just avoid them, find a different company who provide discounted electronics or spend a bit more and have complete peace of mind. I hope this helps people make up their mind about whether to order from them.”

Posted 3 years ago

“2 weeks and still no phone?are u seriosly like ,common? Im going out of the country in few days!!!!terrible service...”

Posted 3 years ago

“Never received my item. Tried contacting them to get information on it but only receive automated email. I asked for a refund and didn't hear anything back. Their costumer service is shockingly poor. I had to contact my bank to see could I get the money back.”

Posted 3 years ago

“Ordered 5 phones now. All perfect. Except one which left Singapore but didn't arrive in UK and refund quickly via PayPal. But 3 months later it turned up box smashed and phone damaged which was nothing to do with ebglobal”

Posted 3 years ago

“I have ordered an Samsung smart watch on 21th of April i got no tracking number until 28th of April,in this time I sent them an email asking about the tracking number,and got no answer,the watch arrived eventually on 6 or 7 of May ,after more than 2 weeks,and on the site the estimated delivery time was 6-8 days,the funny part it’s that after 1 month since I sent them that email they answered me telling me that the product got to me,well DUH...stay away from this site people,and this is not the only issue I had with them”

Posted 3 years ago

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eGlobal Central is rated 1.6 based on 424 reviews