Name: Somerset Bridge Limited
Rating: 3.40

“Most helpful polite friendly customer services person we have ever dealt with this guy is a credit to your company Thanks for all your help and advise”

Helpful Report

Posted 1 month ago

Hello, Thank you very much for providing feedback about your interaction with our agents – we strive to provide excellent customer service and we are pleased to hear that you have had such a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 1 month ago

“Had a very helpful and useful conversation with Tom where he clarified issues that had left me confused and unhappy during a previous conversation. Very understanding of claimants being less than happy to be going through process without being condescending.”

Helpful Report

Posted 2 months ago

Dear Mr Dixon, Thank you very much for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we do strive to provide excellent customer service and we are pleased to hear that you have had such a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 2 months ago

“I waited no more than a minute from the time I made my call to the moment I spoke with Bea on the phone. I was nervous to report my accident as it’s not something I’ve done before, she talked me through it so calmly and really put me at ease instantly. She was patient, understanding, reassuring and super efficient with handling my call. I cannot praise the customer service more than that. It was undeniably wonderful. Thank you Bea for turning an awful experience for myself into a state of calm. I appreciated your time and confidence in the situation.”

Helpful Report

Posted 2 months ago

Dear Mrs Goldsmith, Thank you very much for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we do strive to provide excellent customer service and we are pleased to hear that you have had such a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 2 months ago

“Very polite, helpful and professional. Delt with my claim in a timely manner answering all my questions. Fabulous customer service. :)”

Helpful Report

Posted 2 months ago

Dear Miss Sweet, Thank you very much for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we do strive to provide excellent customer service and we are pleased to hear that you have had such a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 2 months ago

“Excellent service polite courteous.( I am partly deaf ) Quickly noted the details. Apart from long wait 35min for my phone to be answered. Happy with service.”

Helpful Report

Posted 2 months ago

Dear Mr Shah, Thank you very much for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we do strive to provide excellent customer service and we are pleased to hear that you have had such a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! I would also like to apologise for the duration you have experienced in waiting to be connected to an agent as we aim to answer all calls in the shortest possible timeframe. If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 2 months ago

“Clear and helpful service.”

Helpful Report

Posted 2 months ago

Dear Mr Paice, Thank you very much for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we do strive to provide excellent customer service and we are pleased to hear that you have had such a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 2 months ago

“I recently made a claim and it was promptly passed to a law firm and a vehicle repair company. The customer service I recieved was brilliant, particularly from a claims handler named Devon.”

Helpful Report

Posted 2 months ago

Dear Miss Smith, Thank you very much for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we do strive to provide excellent customer service and we are pleased to hear that you have had such a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 2 months ago

“Had to call about a claim. Everything was clearly explained on what I need to do by Craig. Sent all details needed for third party claim. Excellent customer service Craig.”

Helpful Report

Posted 2 months ago

Dear Mr Pritchard, Thank you very much for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we do strive to provide excellent customer service and we are pleased to hear that you have had such a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 2 months ago

“Very helpful phone service from Devon.”

Helpful Report

Posted 2 months ago

Hello, Thank you very much for providing feedback about your recent interaction with one of our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 2 months ago

“I’m very pleased with the service I received so far during the process of getting my car repaired. Thanks!”

Helpful Report

Posted 3 months ago

Hello, Thank you very much for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we do strive to provide excellent customer service and we are pleased to hear that you have had such a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 3 months ago

“Brilliant staff, really put you at ease. Very efficient.”

Helpful Report

Posted 3 months ago

Hello, Thank you for providing feedback about your recent interaction with one of our agents – we understand how stressful being involved in a claim can be and we strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 3 months ago

“Done really quick and well looked after”

Helpful Report

Posted 6 months ago

Hello, Thank you very much for providing feedback about your recent interaction with one of our agents – we understand how stressful being involved in a claim can be and strive to provide excellent customer service! We are pleased to hear that you have had such a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 6 months ago

“Excellent customer service!”

Helpful Report

Posted 7 months ago

Dear Ms. Hussein, Thank you very much for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we do strive to provide excellent customer service and we are pleased to hear that you have had such a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 7 months ago

“With regards to the date I would like to inform whoever it may concern the date of incident was the 21st of August at 12.25am and not the 10th of June where that date came from is a mystery to me but apart from that I'm happy with the way I've been dealt with”

Helpful Report

Posted 7 months ago

Dear Mick, Thank you for your above review and for notifying us of a change to the claims information. Regretfully, I am unable to trace the claim on the limited information within this comment. You can contact us on 03448409515. Alternatively if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 7 months ago

“Only told what could not be done rather than what could have been done. Ended up dealing with other parties insurance company myself, and left without a car because my insurance company 'can't' put my new car on my policy for at least 48 hours. Staff were polite, but the service I have received has been very poor. Other parties insurance company has been more help to me than my own. Just very poor. Usual once the money has been received, at the start of the policy, provide as little as possible.”

Helpful Report

Posted 8 months ago

Hi, Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance. We do take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself. You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 7 months ago

“I was impressed by the professionalism, efficiency and friendly manner of Bea and Somerset Bridget. It was stressful enough to have been in an accident, but things went better when the claim was handled by an understanding agent. Bea was helpful, patient and professional in dealing with my claim.”

Helpful Report

Posted 8 months ago

Hello, Thank you very much for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we do strive to provide excellent customer service and we are pleased to hear that you have had such a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 7 months ago

“Absolutely Brilliant Customer Service From The Lady Who Dealt With Our Claim Professional Quick And All The Details Dotted To A Tee Everything Acknowledged And Followed Down To The Letter Polite Well Mannered And Good At Her Job Very Knowledgeable And In A UK Based Centre So No Misunderstanding Or Misinterpretation When Speaking To Her Thank You Very Much And Keep Up The Good Work.”

Helpful Report

Posted 9 months ago

Dear Customer, Thank you very much for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we do strive to provide excellent customer service and we are pleased to hear that you have had such a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 9 months ago

“Excellent service. Was so impressed with Tom. I was a bit shook up and stressed with the whole ordeal of the accident but Tom had a very calming persona and was able to make me end the call with a smile and reassured that I was in safe hands. Thank you Tom.”

Helpful Report

Posted 9 months ago

Dear Mr Azam, Thank you very much for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we do strive to provide excellent customer service and we are pleased to hear that you have had such a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 9 months ago

“Antonia l was most helpful, Thk u so much for ur help”

Helpful Report

Posted 9 months ago

Dear Mr Rowe, Thank you very much for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we do strive to provide excellent customer service and we are pleased to hear that you have had such a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 9 months ago

“The gentleman on the phone was polite, helpful and reassuring.”

Helpful Report

Posted 10 months ago

Dear Mr Bloodworth, Thank you very much for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we do strive to provide excellent customer service and we are pleased to hear that you have had such a good experience with us. I will ensure that the positive feedback is passed on to the relevant agent and their manager! If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk We look forward to hearing from you. Yours faithfully, Somerset Bridge Limited

Posted 9 months ago


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

Somerset Bridge Limited Reviews