Electric Fireplaces Plus Reviews

4.5 Rating 70 Reviews
91 %
of reviewers recommend Electric Fireplaces Plus
4.5
Based on 70 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 85%
Accurate And Undamaged Orders
Greater than 85%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Read Electric Fireplaces Plus Reviews
Visit Website

Phone:

800-974-4876

Email:

tyler@electricfireplacesplus.com

Location:

3654 Atlanta HwySTE M #49857
ATHENS
30604

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We love it! Realistic and beautiful in our dining room fireplace.
Helpful Report
Posted 4 years ago
Spectacular. I just got it framed. It’s perfect.
Helpful Report
Posted 4 years ago
This was unfortunately the worst customer support experience I've ever had. Electric Fireplaces Plus made a mistake with shipping too many tables and I had to reject the delivery because I didn't have any space to handle the 400 lb pallet they accidentally sent. The customer support agent who spoke to me was hostile, aggressive, angry, insulting, and unreasonable in yelling at me about it. I couldn't understand why he reacted in such a hostile way when their company was the one that made the mistake & I can't help that I don't have space to store their mistakenly sent pallet. I ordered the same item from another company and they were wonderful in working with me on the delivery. In addition, they still haven't refunded me for the returned table.
Helpful Report
Posted 4 years ago
We purchased the Dimplex Revillusion and we couldn't be happier. We knew we didn't want to go gas fireplace bc of the costs. But it was difficult knowing where to start with the electric options. Tyler was an amazing help! Made a very daunting purchase very simple and easy. He explained everything that I asked, every time I had questions. And when I was finally ready to purchase, he helped get me the best price out there and just made the whole transaction quick and painless. Thank you Tyler!
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Posted 4 years ago
After many months of online research, we purchased a Revillusion 30" fireplace with weathered concrete. My wife couldn't be more satisfied. Looks great and the company was easy to deal with.
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Posted 4 years ago
I love it! It is a surprise for my family when they come for Xmas!
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Posted 4 years ago
I placed an order but the shipping company (yrc) lost the package. Tyler followed up and did everything possible to find the package and expedite delivery!
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Posted 4 years ago
We ordered the fireplace and it was shipped out in less than a week's time it's okay fireplace insert but it's not the best one we've ever seen it works and puts out some heat and that's all we wanted.
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Posted 4 years ago
Easy to set up, warms up my room, and it looks realistic !
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Posted 4 years ago
I have only turned on the logs a couple of times and so far I like the affect. The only thing I don't like is the 180 degree plastic part that goes in the middle of the logs to give it the deep effect, you can see it without looking very hard. It would be much better if it was a bit larger so you couldn't tell it was there. I don't know how long the LED lights will last.
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Posted 4 years ago
very happy looks amazing enjoying every moment
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Posted 4 years ago
Great people
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Posted 4 years ago
They are great to work with. Pricing is very good and they respond when you call. We had an issue with shipping, fireplace was a few days late. They tried to fix, just couldn't get it here when promised.
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Posted 4 years ago
I love my choice it look so real and is beautiful inside my fireplace
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Posted 4 years ago
Very satified and happy. Tyler was good to work with.
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Posted 4 years ago
After shopping around I bought one here because they really seemed to want my business. After purchase I was mildly surprised how fast to was delivered. I just got it hooked up and it works and looks wonderful. Thank you for a pleasant experience.
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Posted 4 years ago
Love this company. Excellent customer service. Love the product. Would absolutely shop there again. Couldn’t be happier.
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Posted 4 years ago
You have got to be kidding! We bought our electric fireplace on line. We had a professional contractor install it all except the trim because we needed to paint the wall. When we put the trim on , the screws did not line up,and we could get only 3of the 4 in. When we turned it on, the flames are uneven, the remote and buttons don’t work and it blows only cold air. It was suppose to heat an 800 sf room. There is no help on line and our local supplier of you product can not come out until SPRING!! Thanks lot for selling us a very pretty useless foreplace
Helpful Report
Posted 4 years ago
Hi Jacquelyn, I am very sorry to hear about the issues with your fireplace! We have not heard from you regarding any of these issues, please contact us at your earliest convenience and we will work with you to get all of the issues resolved. Customer Support 1-800-974-4876 support@electricfireplacesplus.com
Posted 4 years ago
I love the fireplace it looks beautiful works great and Tyler was a great help .
Helpful Report
Posted 4 years ago
Love it Keeps my living room warm and very energy efficient
Helpful Report
Posted 4 years ago
Electric Fireplaces Plus is rated 4.5 based on 70 reviews