Elegant Themes Reviews

4.8 Rating 220 Reviews
96 %
of reviewers recommend Elegant Themes
4.8
Based on 220 reviews
Shipping & Delivery
On-time Delivery
97%
Customer Service
Communication Channels
Live Chat, Email
Queries Resolved In
Under An Hour

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Anonymous
Anonymous  // 01/01/2019
Love Elegant Themes. Many years ago when I first began to build websites, Elegant Themes offered simple templates that looked marvelous ... and they worked superbly well. That Elegant Themes has continued to improve on and develop more templates whilst updating to keep up with newer versions of Wordpress is to be applauded. Of late I have practically adopted DIVI - as I'm sure many others have. This theme is outstanding, as are the support team. Whenever I run into a snag, a solution is found and voila! Just like that - I have a happy client. Thank you for all that you do.
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Posted 4 years ago
Wow. Thank you so much for your kind words! We are blushing. It is nice to hear about your experience being such a long time customer and the awesome experience you have had with Divi and our Support team. We love to hear this and thank you again for your great review. :)
Posted 4 years ago
Divi has many out-of-the box solutions and is very user-friendly. What I like most is control over your design. Plus I love the templating library. I also ran into a coding problem. However, I am not a programmer. I reached out for help to the support team and they assisted me and solved the problem for me. Truly a life saver!
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Posted 5 months ago
I've had a few issues recently (both technical and design related) and although it does take some time to get a response, once someone is working on the issue they are very responsive, polite, professional, dedicated, extremely helpful, and will go above and beyond to make sure the problems are resolved. Today I was working with Shubham from Elegant Themes, and he not only identified the problem I was having, but showed me exactly how to fix with with step by step instructions and graphics too. Then when I tried to figure out the next step myself and did it incorrectly, he went above and beyond in explaining how to fix the layout the correct way and even attached a video he made to show me that it works! I did what he suggested and my layout issue is completely resolved. That's top notch service and is worth applauding.
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Posted 2 months ago
Divi theme is a great site builder. I have to admit it has it's quirks but it works perfectly and they are always improving the functions. The support is top notch! I've contacted them several times and they always give me an answer to the doubt or problem I may have. Totally recommended!
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Posted 2 months ago
ty all ! ty for all. Best wishes
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Posted 2 months ago
Incompetent and can care less customer service. One person has no idea what another is saying or doing. They won't keep their promise. Wasted so much time trying to resolve a simple issue and got the run around for over a week. Horrible experience!!!
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Posted 3 months ago
I had problems customizing my menu and the Elegant Themes help desk helped me quickly and efficiently and even gave my learning materials for future reference,
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Posted 3 months ago
Elegant Themes "Divi" support is what makes them the best company by responding and solving and taking time with the problem and by taking time not slow I meant taking the time they need to solve the problem in my opinion and didn't mention their theme and the flexibility with moving and changing things even if you're having a 0 knowledge with building a website. And I want to thank in this review the person who solved a critical problem from the theme support "Andrei" and i recommend this company 100%
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Posted 1 year ago
Have used DIVI for many year now and have nothing but great things to say about it and the DIVI support team. I was recently faced with an issue using the visual builder after moving a website from shared hosting to a customer's own VPS. The visual builder would only work on the home page and not the subpages. After contacting support, they were able to sort out that the NGINX server environment needed some extra code added for DIVI to display properly. They helped solve an issue me struggled with for over a week. Great theme and technical support team. I highly recommend DIVI and Elegant Themes.
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Posted 1 year ago
an absolutely wonderful company who really focuses on their client's needs. I have built many sites using this awesome theme and it really shows how amazing the product is when each site stands the test of time
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Posted 1 year ago
It took a few days to solve my problem with Divi cloud. Moving between tech people but whoever assisted seemed like they were doing their best. I almost gave up and then Eduard pops up and helped me. Thanks for taking the time to show me where the problems could be.
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Posted 1 year ago
Demoramos un poco en solucionar el problema, pero la insistencia y dedicación de los soporte logramos arregla un problema que ya lo había dado por perdido. Gracias a soporte Rijendra 10 puntos para ti
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Posted 1 year ago
Elegant Themes is rated 4.8 based on 220 reviews