“Says that they will use a shipper closer to Midwest or East but after five business days, they have not shipped from Cali....OH and they didn't have one of the items so I'm paying shipping but not getting it!!! No customer service response!!! They suck”
“Package was lost. I was required to sign it too, so not sure how the f it says delivered. USPS ain’t helping. Element vape says it’s on them. It has been so frustrating. This is 2/3 times this has happened ordering here. I will find somewhere more reliable.”
“It's been 3 business days and all they've done is locate the items and print the label, all done on the 11th of april of 2024. They also take multiple days to reply to any questions.”
“I place an order for Vape Juice on 4/1, today is 4/12 and I still have not gotten my juice, Their tracking system sucks! I will never order from this company again!”
“Vape Pens are NOT WORKING PROPERLY!
This is the email message I sent them, one day after receiving (3) vape pens I ordered...
After properly charging them, they only last for a short duration of about 30 puffs and quickly stop working... All (3) have the same issue. A 900mAh battery should last much longer. I am using NEW 510 thread chargers that turn green when fully charged and I remove them from the charger immediately. I am using genuine Aspire K-2 vaporizers with 1.6 Ohm BVC coils. I have the twist voltage control set between 3.8V and 4.3V
I would like to return these for a refund.
This was their response:
We are sorry to hear about this issue. At this time, we will do our best to offer you a viable solution to resolve this problem.
Please provide your order number and a video recording of the issue you are facing with the product at hand. Regarding the video you are to provide, please be sure to depict the present issue clearly.
Once you've uploaded the file(s), please respond directly to this email thread with the simple phrase "FILE UPLOADED"
Proceed to the link below to our File Upload Portal to upload the requested video:
CLICK HERE TO UPLOAD FILE
Please note that a video is required at this time to verify the defective issue so that we may pre-approve your return. We look forward to your response.
Thank you for your cooperation.
This was my reply to their response:
Did you even bother to read my detailed description of the problem in my message? I received this stuff only yesterday...
You sent me a canned response! Requiring me to send a video is ridiculous! I've been vaping for 20+ years, I'm 67 years old, I know when a product is defective.
Call me and I'll be glad to describe it again to you in person.
This is their last reply to me:
Unfortunately, we currently do not offer phone support at this time as we handle all customer inquiries via email.
Please note that in regards to our returns policies and guidelines, we require a video of the issue you are facing with your product to verify the described defective issue to pre-approve your return.”
“The company is awesome due to their prices. However it takes forever to receive the package. Can't even track it. Better buying local than waiting for what seems like forever just to save money. That's the only reason I'm giving them a 1 star. Sorry you lost me as a customer”
“First of all, they have the best selection. All the new stuff before anyone else. Prices are good and shipping is reasonable. Would highly recommend them to anyone who vapes!”
“Element vape continues to nothing short of amazing.. One of the best places to go to to help you quit smoking those nasty cigarettes!!!! Element has awesome people and awesome products. I will continue to buy from them forever I just wish eliquid could be shipped but that's not there fault... Thanks Element I'll send as many people as I can your way, and they are trustworthy so you have no need to worry about your purchases and who doesn't need that in there life lol.... Stay Cloudy Yall!! 😁💙✌️”
“Had a minor issue and got a speedy response from support. The issue was assessed and by having provided proper documentation, it was resolved within an hour or two. Great customer service and prices. I highly recommend EV!”
“Do not order from Element Vape. They will send, not exactly what you order, but interpret the order how they choose. I ordered 2 Vape liquids and they sent me 1 and then 3 'fruit flavored' that I cannot use. Don't take a chance!!”
“Horrible customer service, was having issues processing my payment and was just getting ignored by their scummy reps who were probably in some call center in Bangladesh. Realised they don’t care about their customers so went to Vapor DNA and had one of the best experiences purchasing online. They helped me through everything and even threw me a discount. Avoid Element Vapes at all costs. Truly awful business and employees.”
“Element vape is awesome, I've bought a lot from them and will continue to, they have everything and if not they restock pretty fast... Love Element and the customer service is excellent!!!!!😶🌫️😶🌫️😶🌫️”
“I have ordered from element vapes quite a few times now. They are always great to deal with it, great prices and great customer service. If there’s an issue they do right by you. All authentic products as well. Shipping has been quick also. 100% recommend element vape!”