Emma Bridgewater Reviews

2.7 Rating 40 Reviews
38 %
of reviewers recommend Emma Bridgewater
2.7
Based on 40 reviews
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About Emma Bridgewater:

Emma Bridgewater manufactures inconic British tableware in a time-honoured tradition. We make our wares in a warm cream coloured earthenware which is a quintessential Staffordshire product; we are drawing on a long and well-evolved expertise and a tradition which stretches back 200 years.

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Phone:

0844 243 9266

Email:

mailorder@emmabridgewater.co.uk

Location:

Emma Bridgewater, Lichfield Street
Stoke on Trent
ST1 3EJ

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I bought a large number of dinner plates. They were ( despite being supposedly first quality) not all perfect. Chips underneath the glaze, and uneven surfaces. Used very gently, yet another of the plates chipped on first use being gently hand washed! Very disappointed with the quality. Spent so much on these items but they aren’t going to last long. They should be much cheaper
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Posted 1 month ago
Took 18 days to arrive. 11 days before it was even dispatched. Not even personalised items, just standard stock. It was sent economy even though I was charged £32 postage. I'll buy from Brixton Pottery next time as they offer 2 day dispatch and next day delivery after that.
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Posted 3 months ago
Me and my family have spent about £1,500 on my EB collection over the years and items are starting to craze even though they have only been displayed on a dresser or kept in a cupboard! I have also been sent chipped, scratched, and pitted items as first quality. I love the designs but can't justify buying any more EB as it is not fit for purpose. I have second-hand plates from other British potteries that are decades old and almost as good as the day they were made. Disappointed.
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Posted 4 months ago
My Wife has 5 Emma Bridgewater mugs. All, to varying degrees, have crazed. 2 or 3 to a point where she doesn't like to use them. As they don't look clean. Given the price of these items and the time they have had to perfect their manafacturing processes I have to say we are more than disappointed. As these are of different designs and purchased as different times it cannot be assumed that this was a faulty batch. On reading their website you need to quote order numbers etc. in order for their customer services to respond which we cannot do as these were all purchased for her as presents. I have left 1 star as no stars is not an option. Needless to say we will not be purchasing anymore products from EB. Buyer Beware!
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Posted 6 months ago
Now have mould UNDER the glaze on 25 items of my dinner set - now unusable, EB not prepared to take responsibility , wont ever buy from them again
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Posted 7 months ago
All my mugs have crazed, customer services won't replace any of them. I've been collecting since the mid 80's when the company started, the early pieces are truly collectable and this has not happened to them. Unfortunately the modern, mass produced items all craze. Everyone I know has crazed mugs and plates! Sadly I won't buy any more pieces as this is clearly a feature of them. Other pottery i collect does not craze. The items are expensive and do not last.
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Posted 7 months ago
This is a review on the excellent customer service received when a mistake was made on an order. I ordered a wedding present from Emma Bridgewater and there was a delay in shipping, unfortunately this meant that the item would arrive at our home after we had left for the wedding 300 miles away. I called and explained this to the customer service representative who changed the address on the order. I received an Emily a couple of days later from DPD which stated our home address as the delivery address still. I rang the Emma Bridgewater customer service again and was assured it was not going to our home address. Next day I had a notification of delivery from DPD, you guessed it, the item was photographed on my home doorstep 300 miles away, the day before the wedding. I rang Emma Bridgewater for a third time, explained the situation and a lady called Catherine apologised profusely and put through a rush order on the same item to be delivered next day but warned it might not arrive in time… Well I am very happy to say that less than 24 hours later, wedding gift in hand, we were on our way to the wedding! Thank you Catherine for turning round what would have been a 1 star experience!
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Posted 8 months ago
I live and breathe Emma Bridgewater!! Just totally obsessed. 💕💕
Emma Bridgewater 5 star review on 27th May 2023
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Posted 10 months ago
My experience of Emma Bridgewater tableware is that the quality does not match the price A Number of my pieces are crazed! I am very disappointed with the product.
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Posted 11 months ago
Bridgewater do have some great designs, but sadly, the quality of the products is quite poor. We have bought a number of products over the years, including, plates, mugs, cutlery and none of it has lasted very well. At these prices, this merchandise should be lifelong purchases, to be willed to descendants! Not one item that we have purchased has endured.
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Posted 1 year ago
This is about the price increase in the last week and there was also a price increase not that long ago. The cost of these items is way over the top,won be buying.
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Posted 1 year ago
Recently worked at your Mier Park Warehouse, got to be the most unprofessional, disappointing BORING place to work Zombies have more going on, for such a big brand name the staff turnover is off the scale, retention is HORRENDOUS
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Posted 1 year ago
I contacted customer services to look for replacement lids for butter dishes. I now have 2 perfectly good dishes but the lids are the pieces that are likely to break. I was told that you do not do replacement lids as each piece is made individually and they may not fit. Sorry I do not believe this reason -I feel it is more with not wanting to supply replacement parts to your customers as it is more lucrative to force them to buy the entire dish again. When the world is teetering on the verge of an environmental disaster - your company should be making efforts to reduce your carbon footprint instead of manufacturing unnecessary pieces which your customers do not want or need. Also in these financially hard times, you might consider this a gesture of good will to your customers to show that you listen and care about them. I can guarantee you that if I am in this situation there are many many others with similar problem.
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Posted 1 year ago
Well I think that the pricing of the cushions is ridiculous,way far too expensive. I just won’t be buying them as they are not worth it.
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Posted 1 year ago
It’s really about what went right?! They publicise everywhere about their sale. Hound you with emails and then once you’ve placed an order, there’s nothing. 3 weeks ago I placed an order. I’m still waiting. They are dreadful. 2 of the items are apparently now out of stock!! Let’s see if I actually get the rest of my order?!?!
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Posted 1 year ago
I’ve had a plate a bowl and an egg cup holder chip break or crack in the 12 months I’ve had the set. Considering I use it for best, I think the quality is very poor. I’ve just used one of the bowls with heart design only to discover there’s now a chipped edge and a crack in it.. god knows from where as I rarely remove them from the cupboard. The egg cup which was meant to made from a durable plastic type material smashed when my 2 year old son dropped it on first use and I had a plate break in half when my husband knocked it. Absolutely shocking quality. Would never buy from them again.
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Posted 1 year ago
Stunning handmade, beautifully crafted pottery. I have been collecting for years I love EB. If by chance you do have a problem the customer service is outstanding. Blessed to have such beauty in my life .. thank you x
Emma Bridgewater 5 star review on 5th February 2022 Emma Bridgewater 5 star review on 5th February 2022 Emma Bridgewater 5 star review on 5th February 2022
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Posted 2 years ago
I recently ordered a Mr & Mrs mug set for a gift. Easy to use website for ordering prompt delivery. When they arrived they were Mr & Mr. Called customer care a replacement was sent out same day for next day delivery. Excellent customer service 5*****
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Posted 2 years ago
Bought a kettle (not cheap) which had a fault that didn't turn it off when it was boiled. Customer services insisted that I send it back, then wait for a replacement. It's been over two weeks that I've been without a kettle, and they've still got my money. Not sure what is happening but I'm really unimpressed with how they've handled this.
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Posted 2 years ago
My son bought me a MUMMY mug. Very nice to look at initially but very difficult to maintain cleanliness on the inside due to indentations.
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Posted 2 years ago
Emma Bridgewater is rated 2.7 based on 40 reviews