“I am pleased with all my Stihl products that I have owned over the years. Just received the spring 2024issue 27
Getting expensive and not sure why you are promoting chainsaw chains snd safety pants but not one chainsaw. Still good wood cutting weather and a long while before we see grass this way! Regards Larry Kilby”
“Less than 5 months ago I purchased a BR800 Blower. The Blower has never worked properly right from the first time that I went to use it. It would run for approximately 15 minutes and then shut down. When contacting Stihl about the issue it took them 8 days to respond to my inquiry, and then told me that I would have to have it repaired when in fact what I wanted was a replacement (new). I was told that they would repair it. I took it to an authorized Stihl dealer and they told me it would take 7 - 10 days to repair it. Eventually they notified me that they had repaired it, and the first time I went to use it it ran for 15 minutes and then stopped working, after which it would no longer start. I once again e-mailed Stihl, that was 5 days ago, and they still have not responded. I took it upon myself to take it back the the authorized Stihl dealership that first tried to fix it, and they indicated that they would now have to replace the carburetor which again would take 7 - 10 days. Essentially I thought I had purchased a quality product, that is paying a premium price, but Stihl is no longer the product or company (service) that they used to be. This is the second terrible experience (the first being with having a brand new power washer serviced) that I have had with Stihl products in the past 18 months. I would encourage people to stay away from purchasing any Stihl products.”
“Le seul avantage est que la batterie est interchangeable, sinon ça aspire pas plus qu’un petit modèle d’aspirateur de base de chez Wal Mart ou Canadian Tire. A acheter seulement si vous avez besoin de la batterie pour d’autres outils Stihl. J’ai pleins d’autres outils dont je suis vraiment très satisfait, je m’attendais à la même performance pour cet aspirateur, malheureusement non.”
“I have been using reliable STIHL products for 20+ years and recently purchased a brand new MS 271 last week while taking my MS 291 in for "unexpected" repairs. If I had known that I would recieve such poor level of customer service from head office than I would have reconsidered taking my business to a different company that provides honesty and factual information, stands behind their products, and provides their customers with high levels of service. Broken saw with no support and was limited to a 16" bar on my new purchase as other lengths were not in stock.
I will be selling all of my STIHL products and sharing my experience.
Very disatisfied and if I could, I would rate- no stars”
Hi Anthony,
Thank you for taking the time to share your feedback.
I'm sorry to hear about your experience!
Please reply with the name and contact information of the authorized servicing STIHL dealer that you’ve been working with and we will contact them to get further details on the situation with your chain saw. Alternatively, you can contact the STIHL Canada Customer service department through this email here: info.canada@stihl.ca
“I bought a BGA 60 and am very impressed with it. It has plenty of power, the throttle trigger is handy and it is nice and light and QUIET.
Are you going to make a gutter cleaning attachment I can use? It would be very helpful.
Thanks”
“My experience with Stihl are that the tools are usually a very built quality, good materials and very good haptics on the plastics. Many items are repairable, which makes their products last.”
“The machine is good, it can reduce some strength for work, but sometimes when it cuts the hard or thick wood branch, it stops the work. In general, it's a good cutter and economy more time.”
“I was very impressed with how easy the process was to order online. The pressure washer has been exactly as advertised and I am very pleased. Being so lightweight makes it easy for myself and my wife to handle and the pressure is more than adequate for cleaning vehicles, decks, etc.”
