Login
Start Free Trial Are you a business?? Click Here
Are you a business?
Terms & Conditions
User Privacy Policy
Business User Privacy Policy
Data Protection
Data Request

eneba-com Reviews

1.2 Rating 177 Reviews
5 %
of reviewers recommend eneba-com
Company Reviews Questions Metrics
1.2
Based on 177 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service, Own Driver
On-time Delivery
Greater than 63%
Accurate And Undamaged Orders
Greater than 46%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
6 - 12 Hours
Returns & Refunds
Refunds Process
Difficult
Read eneba-com Reviews
Visit Website

Phone:

67559967

Write Your review

Tell us how eneba-com made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
You will be contacted by email to verify your review.
By submitting your review you agree to the REVIEWS.io terms & conditions.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
eneba-com 1 star review on 15th April 2024
Saad
eneba-com 1 star review on 15th April 2024
Saad
eneba-com 1 star review on 15th April 2024
Saad
eneba-com 1 star review on 2nd April 2024
Katy
eneba-com 1 star review on 2nd April 2024
Katy
eneba-com 1 star review on 2nd April 2024
Katy
eneba-com 1 star review on 13th October 2023
Brian1986662
10
Anonymous
Anonymous  // 01/01/2019
Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Reviewer
“Hello, I have been using Eneba for quite a couple of years now, and the experience has always been positive, until of course recently - since the beginning of this year, I have been having several issues. Before, it was smooth and I had no issues, but now, the bar for their quality control has sunk down. From my last 3 purchases I had 2 issues. The first issue was when I ordered a PlayStation Network card for my US account. Their system did not have a problem charging my card, but had a problem "delivering my key". Which prompted me to open a ticket. I opened a ticket and within 2 hours I receive my key. Very fishy! After that I made one more purchase and it was successful, but the last purchase experience was just nothing like I have ever seen before. I purchased a PlayStation Network card, which is always 12 numbers/letters, and I received a 16 number/letter key which, clearly doesn't work, as Sony requires 12 number/letter keys. So I opened a ticket, which is automatically with a "low" priority (I guess they don't prioritize you ladies and gentleman that lost your money but got scammed with a false key). So I have been waiting for 3 hours now, and I wanted to purchase something on a the Summer Sale. So they got my money, made me open a ticket and plastered it with "low" priority. Very poor customer experience this time, and I felt obligated to warn others. Ladies and gentlemen, it is clearly a tremendous and uncertain gamble spending your money here. I understand this is platform where sellers can scam us, but you have no right to allow sellers to sell us keys that do not even match the max (in my case 12 numbers/letters keys). I got generated a sham number by the seller and now I am forced to visit my bank tomorrow and make a chargeback against Eneba. A shame... UPDATE: After waiting for 6 hours, I went to their discord, DM'ed my Ticket, and got a response that I have to wait 72 hours for the seller to review my claims. So basically, instead of taking responsibility, they all started pounding on me and attacking me. Even if it is clear that the seller has send me a 16 digit key for a platform that requires 12 digit keys, they are not making him responsible for his lies and damaging actions. I tried my best to make them understand why this is not okay, and how it is a tremendous hole in their system. Guess what they did? Permanently banned me from the Discord. This is nothing surprising. Moderators/Administrators, drunk with power can simply abuse customers with no precaution. Eneba has proven to me, a loyal customer, that they do not care very much about us loyal customers. They threat the sellers with priority, even if it is obvious they are scamming/lying to you. They will charge you money and not deliver your product. They will hold your money and you hostage, and there is nothing you can do, except call a lawyer and defend your rights and your honor. Do not shop at Eneba. There is a high chance, more than 50% every purchase that you will be taken hostage by these ungrateful, rude and aggressive people who are taking your hard earned cash and simply disrespect you in your face.”
eneba-com 1 star review on 10th August 2021
Helpful Report
Posted 2 years ago
Richard Kruize
Verified Reviewer
“bought xbox fortnite key, had allready been used, no refund...”
Helpful Report
Posted 2 years ago
Sarah Church
Unverified Reviewer
“no refund so no birthday present for a little boy . shame on you eneba !”
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“This company sells codes that are invalid and then are unwilling to refund. I won't be using Eneba again and would advise others not to.”
Helpful Report
Posted 2 years ago
Carlo Bakker
Verified Reviewer
“Got the key fast but the key wasnt working en after 30 mails en 4 days later i still got nothing. Only lost my money and time. So please do buy on aneba.com”
Helpful Report
Posted 2 years ago
Hugh Kelliher
Verified Reviewer
“Purchased a copy of Doom Eternal on this website but the key provided would not activate. I was advised to reach out to the game manufacturer (Bethesda) which I did and they came back to say that the key was invalid and most likely used or a fake Customer service are completely unresponsive and I now have to try get my money back via a PayPal dispute”
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“They sold me a key that didn't work and denied me of a refund, avoid this company at all costs.”
Helpful Report
Posted 2 years ago
Ted Chen
Verified Reviewer
“Should of done more research. Scam site, send a code that is not even 25 digits. Contact your credit card company and flag them!”
eneba-com 1 star review on 5th June 2021
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“Complete scam website. Sold multiple used steam codes and refused to do anything about it. They know what they're doing and they don't care. AVOID”
Helpful Report
Posted 2 years ago
James
Unverified Reviewer
“Bought 2 psn UK codes , neither of them work. Updated: You processed the payment and therefore you can reverse it and dispute with the seller. I've proven the codes did not work, and shouldn't have to wait on your or the third parties investigations as I'm not at fault. Please return my money”
Helpful Report
Posted 2 years ago
Anonymous
Verified Reviewer
“Shocking service ...is it a scam ? If you have any problem they want screeenshots of not just the error screen but account details history with date and time. Avoid”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“I bought a minecraft key from there it said already redeemed never buying from there again”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“Pretty much the worst service of that sort that I've ever used. I purchased a game code from them, tried to redeem it, and turned out the code was "duplicate" so it was already redeemed somehow. I contacted them, they sent me to the game developers to check and they confirmed that the code was already redeemed by the time I tried to redeem it. Still, I was not offered a refund or a replacement, but was told that they can't prove that the code was not redeemed by me in another account or a friend of mine, and that they won't assist me further and closed the case. This is the second time I'm purchasing from them, and definitely the last time. You're much better off sticking to their competition.”
Helpful Report
Posted 3 years ago
Philip Leguineche
Verified Reviewer
“Their customer service is horrible! They sold me a code for 12 months of xbox live and when I inputted the code it didn't work. I emailed them and they had me send a few screenshots of my account and a couple other things. I did this and they wanted me to send some more screen shots, so I did. Then they wanted me to contact Microsoft and this is where they really got ridiculous. Microsoft due to covid is extremely hard to get a hold of. The instructions they sent me to get a hold of microsoft were outdated and I was unable to get a hold of an actual person from microsoft. They stated that until I did there was nothing they could do for me. That's ridiculous, I literally spent hours between screenshots and trying to get into contact microsoft, doing Eneba's job. I bought a code, it didn't work, why should I have to jump through hoops for Eneba's mistake? They were never going to give me my money back and sold me a bum code! They're no better then thieves and I'll never do business with them again!”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“I didn't ask for the cancellation. Attention Cheats!”
eneba-com 1 star review on 10th March 2021
Helpful Report
Posted 3 years ago
Will Attaway
Unverified Reviewer
“Bought a game, it didnt have a description, played it for two mins, asked for a refund because it sucked. they said is fits the description and ive activated the product key, so no refund. loads of other places will give you a reasonable refund, and will offer similar discounts. Avoid at all costs”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“Terrible customer service. They sold me a key that didn’t work and refused a refund. Spare yourself the trouble!”
Helpful Report
Posted 3 years ago
Anonymous
Verified Reviewer
“Bought hitman deluxe code for £40 and it worked to my surprise, so I looked for other good deals, I bought 12 month xbox live and that worked, I thought this site is amazing! Then I bought 10, 69p 7 day ultimate codes and only 3 of them worked. I would say take the risk if you want but expect to be scammed eventually. I'm not bothered about getting almost 1 months game pass ultimate for around £7 but every seller I used had 99.7%+ review score so take of that what you will. I won't be chancing it again, I'm just glad my initial purchases worked fine. My advice is use PayPal if you decided to use the site and if you have an issue go straight to paypal not eneba, don't use just a card for payment. I recommended this site to a friend as the place to get hitman 3 cheap but I've since warned them. One last thing always be careful when buying digital keys online from stores other than say amazon or game there's always a chance you'll get scammed, website reviews should also be taken with a pinch of salt.”
Helpful Report
Posted 3 years ago
Mike
Unverified Reviewer
“Very skeptical of the other reviews of this website on Trustpilot. I found this company because of a deal posted on SlickDeals.com. The deal was for Xbox game pass 7 and 14 day codes- though because the SlickDeals poster could only link to one, they linked to the 7 day code. Within the comments of the deal, an actual representative from ENEBA commented. They claimed that the code (did not distinguish which type of code) would work for all users, new or existing Xbox customers. Seeing this, I purchased several codes only to find they could not be redeemed. When I contacted Xbox, they told me that these codes could not in fact be used for existing users. I quickly contacted ENEBA for a refund. I provided screenshots, an explanation of the problem, and even pointed out that an ENEBA representative had assured buyers that the codes would work for existing users- but ENEBA still refuses to give a refund for this order because I opened the digital code. This is not the way to treat a customer. I’ll be looking for every place I can to spread the word about this company’s deception.”
eneba-com 1 star review on 12th February 2021
Helpful Report
Posted 3 years ago
Frank Hon
Verified Reviewer
“WARNING. SCAM Getting a refund from them is a nightmare. After sending them multiple screenshots of a fail transaction, the send me a link with a key but no key at all. They continue to delete my email msgs.”
Helpful Report
Posted 3 years ago
eneba-com is rated 1.2 based on 177 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request