“Despite advertising you can receive a refund if you cancel with more than 48 hours notice this is only true if the car hire is paid in full which they no not make clear. I have had to cancel as my trip has been cancelled due to covid and they have now advised the deposot is non refundable even though I have given more notice.”
“Hired a car through their site at Echo rent in Portugal.
Echorent were great, helpful and very recommended.
The thing is I also purchased an insurance from Enjoy, and they're making me go through hell and back to get a small refund of 350 Euros for 2 tiny scratches that I had to cover myself. They already said I deserve to get the refund (after 3 weeks of emails). But since then, just disappeared. Poor costumer service”
