“Scum of the earth, fleecing customers whilst taking record profits. We're all paying for the bosses new yacht whilst people are starving and going cold because of companies like this. Greedy and disgusting breed of people.”
“Topped up our gas card yesterday but the meter says there's nothing on the card. 24 hours later, 8 phone calls, emergency last night told us to speak to day staff, rang them several times with them telling us different things and coincidentally apparently the last phone call cut off exactly 5pm! Hometime for them. 2 calls to emergency line after that, first guy couldn't have been more helpful and stayed on the line while we drove round several shops attempting to get it sorted, he even rang the fourth one to see if they could help, they seemed to think they could so we let him go. They couldn't so yet another call to emergency to get a useless woman who's answer to it was I'm sorry but you need to ring daytime. So far, 8 phone calls, most while we're supposed to be working taking up over 4 hours, about 2 hours driving between 6 shops and we still have no gas.”
“I didn't want to give any stars at all, Eon are just diabolical. After years of s*** during which time they inexplicably took my storage heaters off he Economy 7 tariff and charged me astronomical amounts at peak rate, I finally get a Smart meter and E7 reinstated. Now they want £285 a month to anticipate the winter bill, even though I'm currently only using £20 a week. They wouldn't even let me set up a Direct debit, then sent threatening emails telling me I'd refused to contact them. I'm fuming, worse, I'm so incandescent with rage I think my light bulb is going to blow. Ugh.”
“Eon is the worst electric company to have a licence to operate in this country and should be taken off them. I have a on going complaint from when Npower was in existence. I have put in so many complaints with Npower at the time and now with Eon from when they took over from Npower with a disputed bill and also from my account being opened before I moved in to my premises and billed for electricity that I have not used. Eon kept shouting my complaint without notification and any letter of reconciliation. Then came the debt collection agencies who quickly ran off when told what was going on as Eon never told them. I even had Eon's solicitor contact me when I told her what was going on they ran off. With being billed for electricity that I have not used and Eon sending debt collection agency to get money off me this is known as fraud. Since I have legally with held payments which in law you can do the bill is over 2000 pounds ( not my fault). Last week they broke the law by sending out a team to replace my meter to a payment meter forcing me to pay a disputed bill. The government legislation stayed if a bill is in dispute ( like mine) they can not disconnect battery power , which they did. They did not even come to the house door not even show my partner who after a call to see and ask what they were doing. No warrant shown no ID shown they just came turned power off disconnected meter - totally outside government legislation other words broke the law. This company and THE way they work needs to be investigated. The CEO office is now supposed to be looking in to the disputed bill and complaints but they never notified me to this but a member of staff who responded back to another trustpilot remark. No one from Eon is now responding to any emails sent to them regarding my complaints or getting this disputed bill resolved. If any shareholders read this you need to looking in to replacing the top management as they do not correspond to customers. Anyone looking at using it changing their supply to Eon stay well clear of them as they are dishonest, fraudsters and bullies.”
“Appalling customer service team and even worse complaints department. They transposed a meter reading and yet even after showing photographic evidence and them admitting it was totally their fault over one year later the have not sorted as apparently they cannot rectify their own mistakes! Now even though they have several times admitted it is their fault they are threatening debt collectors when they owe a refund!”
“Awful company. What they say over the phone cannot be trusted. Record every single conversation you have with them for evidence.
I spoke over the phone with them confirming that my account had been payed upto date and that the account told be closed as I had left the property. 6 months later I started recieving messages from a debt collection company.
EON had backdated my bills and decided that I owed them money from over a year ago. Did not tell me and passed my information onto a debt collection company. This has had a terrible effect on my credit rating and has literally changed my financial options with regards to credit.
THIS HAS BEEN SO FINANCIALLY DAMAGING FOR ME AND THROUGH NO FAULT OF MY OWN. As far as I knew the account had been closed for 6 months. SCAMMERS, CRIMINALS AND NOT TO BE TRUSTED.”
“Absolutely awful.
My problem is current.
Sent me a bill for something I don’t owe.
Uploaded my bills proving I paid.
Emailed them, got passed around 5 different people. Nobody answering my actual query. Sent a complaint, they are also trying everything to avoid my actual query. This is not my first problem with them.
I’m not someone who complains, I can’t remember ever doing a bad review for anyone, so that’s how bad they are.
Avoid at all costs!”
“DO NOT use EON Next - In dispute since I bought this mobile home in Nov 2021 -August 2022 I had managed to run up bill of £4500 plus
Mobile Home Brand New , New Boiler etc.
I’m a pensioner and this is utterly exhausting and bully boy tactics - No one listens they just go through the motions like repetitive robots
I’m now dealing with the Energy Ombudsman.”
“A debt collector from eonnext left a final notice an threatened to come with a bailiff and enter in our absence next. The bill was to 'current occupant'. As the occupant is not an eonnext account, this may be related to an outstanding bill of the previous tenant. Why not contact the person who owes money? How does eonnext not take into account the occupier has changed?”
“This must be the most incompetent company I have ever come across in the past 40 years! They send multiple invoices with varying amounts which do not correspond with each other. They have no idea what they are doing. Their estimate for December was 200 (yes....200) times what I have used in the past 6 months!! It is unbelievable how poor they are. Only go with them if you like ringing call centres every day to listen to mind numbing music and then explaining your position multiple times to multiple people and yet still get nowhere. I am not sure that they could be any worse. It is a full time job just dealing with them.”
“I honestly beg all of you... DO NOT choose E-ON. From a 45yr old experienced person I really and truly erge you to go elsewhere. Horrific is the word I go with.”
“Just spoke to E.On Next again gave them our November Readings and enquired about the offer they had given us.
I was not surprised when I was told we could only take it if we had a Smart Meter - Blackmail in business is illegal, isn’t it? When I refused it explaining i don’t like them, they don’t work, I lose my white meter the person to whom I was speaking didn’t even know what my White Meter was.
I have been asking this company ever since we were migrated to them, without our knowledge to check our accounts as two elderly people, me disabled and a cat do not use the amount of energy they are charging us. Still waiting and have been waiting for three tears now.
I should also add they don’t even ask for our Readings anymore I photograph our readings then email it to this ridiculous company and wait for an even worse bill. Will someone please help.
Our recent Meter Read
45898 Low
78881 Notmal
Gas 1431
How does this come to four figures
Patricia Putt”
“Absolutely appalling customer service no form of communication throughout the business just passed from pillar to post being completely ignored for nearly 3 years yet still sending demanding mail and harassing phone calls but fail to acknowledge the complaint in place. Was offered redress and then later this was retracted and the company claimed it was a ‘typo’. Took management of the account whilst my dad was in intensive care informed them of this yet he still received harassing phone calls. Been overcharged by thousands for years!!!”
“Eon Next team:Kerry Owen and Eric Bromley
I'm absolutely appalled at the way our business has been treated! We paid a hefty £1,000+ deposit due to the previous tenant's unpaid bill, with the understanding it'd be refunded upon switching suppliers. It's been TWO MONTHS, and we're still waiting for our money!
Not only did EON attempt to pacify us by sending a cheque of £400 (incorrectly addressed) despite us settling all bills, but the communication has been abysmal. As a small business, we rely on every penny. Legal action is in the works, but we shouldn't have to resort to that.
We have been forced to continue this conversation with EON publicly and will continue to do so on every social and review based platform available aswell as consumer protection agencies until we have our due refund transferred to us IN FULL.
As a small business, every penny counts.
Resolve this IMMEDIATELY! We demand the respect and fairness we deserve.”
“This company is a total SCAM company! Harrasing my partner.. putting CCJs on her account..she's a millionaire!! The ombudsman have already done a report on them and we are now contacting the local and National Press to draw attention to them and to warm others to AVOID this company at all costs! Legal action now commencing!”
“Awful company! Have been charged £2k for a months electrical bill after already paying £1600. I have a 8mw solar system! My wife and 2 girls living at my home. Now have to take legal action. This has made me and my wife ill. Today I explained this to the eon operator 6 times and he put the phone down on me! Avoid avoid avoid!!!”
“AVOID Eon Next like the plague if you value your mental health. These greedy, unprofessional and unethical leeches have harassed and abused me everyday for over a year causing me unbearable stress.
Over a year ago, you wrote to me saying that you are sorry for not sending me gas bills and that the account setup error was your fault. All this while I was paying the agreed montly payment by DD. You then unceremoniously dropped a bill of over £1,300 and threatened to increase my DD to over £500 per month. For a family of 2 that did not make any sense. When I asked you to account for the charges, you got caught and had no choice but to refund me. That's when I knew I was dealing witha bunch of SCAMMERS. I warned you I will cancel my DD if you cannot accurately account for what I was being fraudlently charged.
I have completed payment of the amount you have claimed I owed and switched to OCTOPUS ENERGY, who have been so amazing that I wonder how you lot are still in business. I'm sure its only a matter of time before you are caught with your corrupt practices and go bust!
I note that a total of £50 has been corruptly and heartlessly added to the account being so-called late payment fees/debt collector fees etc.I have been paying £400 each month to pay for your error but that does not mean a thing when you are blinded by greed.
HELL WILL HAVE TO FREEZE FIRST BEFORE YOU GET A CENT OF THAT £50.
I will vigorously defend this position in any court and I put you on notice that if there is any negative impact on my credit record due to your callousness, unprofessionalism and outright greed, be prepared to explain your nastiness in court.
On 8th December 2022, I got involved in an accident. While I was still dazed and trying to get to grips with the situation, your E.ON next representative called me. I answered thinking it was the insurance company or police and when I explained to him that I've just been in an accident, instead of hanging up, the guy kept on insisting that if I cannot talk now I must give him a time for him to call back to discuss my energy account! That is the height of insensitivity.
Enough of the abuse!”
