“Just been talking to Stanley at customer service - sorted the problem of our elderley aunts electricity bills patiently and properly. Thank you would definatley recommend.”
“I have no idea why anyone would negative rate eon..... I switched to eon around 3 years ago and I have to say the customer service is absolutely excellent.
The app is fantastic, you can;
Check tariff
Web chat customer services
Email them from it
Call them from it
Arrange refunds
Alter direct debit dates
Alter amounts paid
Print off bills
Send meter readings
Arrange goverment discounts
Very fast, responsive app that's obviously had a lot of thought put into it and while in debt they have written off, thanks to passing on goverment grants without delay, a troublesome debt and halved my bill til march 2024.
Im 55 nearly and used many companies and from the heart so glad I switched to eon.
I have not found one fault and would highly recommend them as a company.
Very efficient, helpful, polite and genuinely a good company.
Well done eon”
“E-on blocks your phone number - you can't call then!!!
I want to tell, that I was impressed that if E-on doesn't like you - they block you))) you can't call them any more.
We made a contract with them, later should put counter readings in their App, but my mum forget about this. It's our mistake and we agreed, that they canceled our contract (for me even ok, that they sent the letter, dated 08/02 with info, that they canceled from 01/02). And yes, we were as a Client only one month, they spend time for us, preparing contract and consulting.
But BLOCK then?)))) firstly my daughter couldn't call, she told, that there is no call. Then me- I could call and communicate, but then call was interrupted and other attempts were unsuccessful- no possibility to call any more. The same has my mum. So they put in system our telephone numbers and made block)))) it's so funny, act like children)))
For this company Client is no important!”
“In startinG when I bouGht Eon it was soft smooth.Now PickuP is almost dead of this car in Just 18000 kms even after servicinG.Rear visibilitY is verY Poor in nite.No deffoGer, no rear wiPer, no daY niGht rear view mirroR.It sounds like diesel caR or old Gear scooter
”
“Terrible Customer Service Experience. E.ON Next installed new meters and manage to damage both my heat supply and fry some of my electrics in the process. Not only did they refuse to even investigate the issue, they repeatedly gave me wrong contact information for the entities they were flogging off responsibility to. To anyone considering using them, I'd suggest you find a different supplier !!!”
“In 2018 I had my both my upper and lower teeth replaced by EON. All went well, and even though it cost tens of thousands of dollars, I believed I was set for life. Then my teeth started to break even though I believe I was very careful. Often the repairs lasted less than 24 hours and I had to take time out of my schedule to return. Each time it costs me $250.00. Despite wearing a bite guard religiously at night my teeth have worn down and they tell me I need a $10,000.00 replacement. It has been less than 5 years! They were beautiful initially, but I have had to attend many gatherings and social events with missing teeth. This is not what I thought I was getting!”
“When I gave EOn my meter readings and they realised I had paid too much up to that date, they refused to put the unspent money back in my bank account, saying it would go towards the next bill. I'm really cross that they are using that money to potentially earn interest on, when for me the extra cash flow can be a 'make or break' with other bills. Not impressed!”
“Prepayment meter went dumb apparently that's why I have a bill for £700, eon won't put this right and insist I have to pay even tho I've topped up my meter consistently and have kept all proof of my payments, they want me to pay twice for usage, how is this even legal? Why isn't there a failsafe system to protect customers from dumb meters and dumb eon reps who have no clue and no care for the loyal customer. I'm ending this relationship, it's not me its YOU!”
“I was in credit a month's ago even price cap has been reduced, meter reading last week surprise surprise I own them money terrible roobers manipulative reading system”
“Absolutely horrible. constantly threatening to send bailiffs to my house. Contacted my parents to threaten them as well. Told me to call up to pay, and left me endlessly waiting for someone to answer the phone. Vile company.”
“Dreadful dishonest incompetent company
- claiming for no reason that I owe them £14,000 for gas for a 2 bedroom flat. No action taken to rectify when I have repeatedly pointed out that this cannot be right - no appointment to read meter (which is in an inaccessible location) . I understand this is far from an isolated incident. Randomly changed direct debit to take over £2000 from my account in one month.
Avoid this company at all costs”
“The worst company to deal with it.
I moved to a property that they used to supply.
I have taken a picture of the meter reading and given it to them along proof of the date that I moved in.
They gave me an account no and I switched to another provider and paid their final bill.
Then they keep sending me to amount that they owed to the previous owner or tenant.
I have emailed them that I have paid my account and they agree that they will not chase me for any more bills.
They kept sending me more bills and now the debt collection agency is chasing me for bills that I was not responsible for it.
Now, I am going to contact the Energy Ombudsman
https://www.energyombudsman.org/how-we-can-help/energy-brokers
If you are one of their customers, you should switch providers ASAP. If you are a new customer, avoid them as you would have avoided a deadly plague.”