“My Dad has Alzheimer’s & I’m working full time in this difficult time for everyone & unable to visit due to lockdown I had hardly any info except what my Dad had told me his toilet blocked & no hot water ERG immediately had engineers out & handled everything amazingly very grateful can’t recommend them enough”
“Total Rip off company had a leak in bathroom called company as was first on google was told CALL OUT CHARGE was £185 + VAT I thought bit excessive but water everywhere in bathroom , Plumber finally arrived nearly 2 hours later had look at pipe said he did not have parts on van then left to go to screwfix came back cut 15cm of 22mm copper pipe and installed as this company takes your card details before they send out a plumber you don’t know exactly how much bill will be plumber was on site less than an hour they took almost £700 off my card for a job that would normally cost around £150 called office to complain past from piller to post then got told they do not do a call out fee you are paying £185 + vat per hour plumber said and lied he was on site for 3 hours received email to say basically tuff luck Please please please never use this company they are ripping everyone off ☹️☹️☹️”
“PLEASE do not use this company I have been totally conned by them they quoted £125 for call out and repaire also £145 for servive, when man came HE SAID I CANT SERVICE A BROKEN BOILER and I need to order a part to fix it after gas man left they took a total of £325 when I rang I was fobbed off saying they would ring or email me back after 5 phone calls & left on hold for so long we had to gang up, they said case was closed and I had been charged for service which hasn't been done!! Awful company awful staff I honestly can't believe this company is still going!!!
And I still have no heating...... DO NOT USE THEM”
“I'm an engineer and was contacted by ERG to fix a leak for one of their customers.
Leak fixed, invoice sent to ERG (payment terms agreed at 30 days). 87 days later and I'm still waiting for payment. Numerous emails sent to ERG accounts department who say 'we'll look into it' and then nothing.
Customers - you will be over charged if you use this company. Go direct to a local tradesman in your area (use chckatrade for example).
Tradesman/Contractors - do not do work for this company. They will not pay you.
ERG trades as 'ERG Facilities' and 'ERG Facilities LTD'.”
“One star rating is still too much for this appalling company - I only chose them at random out of a list of companys because I needed someone quickly. In truth the whole company hasnt got a clue - except how to con money out of anyone who rings their number. Run a mile if you know whats good for you.”
“I am the director of a small electrical contractor and the company conduct of ERG has been nothing short of TERRIBLE!
At this time of writing my company is owed 6 payments dating back many months for works carried out on their behalf…
I have been passed pillar to post and the accounts department very rarely answers the phone once you manage to get the number.
Emails are responded to that payments are been looked into and will be released asap and the payments never materialised.
If you are a contractor working for or considering sun contracting on behalf of ERG my advice would be don’t get involved. 30 days waiting terms for payments and often you will wait longer or in my case the payments done come at all.
Awful company from not only the consumers side but also the contractors they use to carry out work are ripped off. No morals what so ever at ERG.”
“Very angry that waited in for two whole days. Had to keep phoning to find out were the plumber was. Phone calls were cut off on a few occasions. When I did get through I was informed that someone would definitely be coming but no-one came. I did get a call on the first and second evening to tell me they were not coming. Would have been better if I was told sooner to make other arrangements.”
“This company took a booking for removal of radiators. They failed to turn up. When I rang them they twice told me someone was on the way. On a third call, they suddenly told me their subcontractor was on holiday and would not be coming. This was on a Friday and I had other contractors waiting on the plumber to do their work. I had to make alternative arrangements with another company (who were very good) and this all cost an extra £350. Worst service I have ever received from a plumbing company. My advice - do not use them they are unreliable.”
“Booked to check 3 leaking toilet flush mechanisms. The engineer was here at the most 15 minutes, still charged £135+VAT, said he needed to order parts. Phoned the next day with quote, £559, to replace 3 flush mechanisms which they said would take 3-4 hours work. The parts are £15.99 each and my neighbour did his in an hour.
DONT TOUCH ERG WITH A BARGE POLE.
To be honest I’m surprised they’re still trading and can sleep at night.”
“Disgustingly rude woman on the phone. She said engineers charge by the hr £245 + VAT per hour. I hesitated and said I couldn't stretch to that. Before I had a chance to say anything else she hung up. Disgusting. Who does she think she is? She certainly shouldn't be customer facing/front of house! I've read other comments. I'm surprised this company exists. Don't touch them with a barge pole. Didn't get as far as an engineer so I guess this will NEVER be posted but I will find some way to let people know how poor you are! Social media is a great asset.”
“Really Bad!! Took the morning off work, for an appointment between 09.00 and 13.00. Must admit the Lady who took the call was very helpful.
My job was a very simple electrical oven instalment. Should take 10 mins, because I knew this , I was aware that a lot of electricians would prefer a larger job. So I chose to use ERG, despite being almost twice the price, I just wanted the job done.
Was called at 12.17 to ask if I could change the appointment to the afternoon, as previous job had overrun, OK, I said but as I have to return to work, can you give me a time? No was the answer, it would be between 13.00 and 17.00 …
Now unless I’m missing something here, I’m the Customer, not the other way around… If I don’t go to work I don’t get paid. Imagine me calling my Boss.”Hi .. need extra time off.. the Electrical Guy is running late, can’t give me a time … Should be today…I’m sure you understand….!! REALLY..
I cancelled the appointment .. much to the surprise of the guy who’d called me. His surprise was almost like I’d cancelled a last minute Dr’s emergency appointment..
I subsequently contacted a local Electrician directly who has given me a one hour slot next week at half the price.. Just Saying.”
“Unbelievably poor service.
I tried this company as they advertise fast, reliable and affordable emergency support 24/7 see screen shots.
I had an emergency leak on a Sunday and they said someone would be with me that day.
No one came!
They told me someone would attend in the morning.
No one came!
They told me they would be there by 2pm.
No one came!
I cancelled them and called a proper plumber.
Definitely NOT fast!
Definitely NOT reliable!
£175+vat+parts for a Sunday call out. I was willing to pay this as it was urgent.
Don't waste your time!”
“Absolutely shockingly poor company! One of the WORST companies I have dealt with in a long time!! Giving them 1 star is generous but I'm unable to leave zero stars!! They absolutely DO NOT know the meaning of customer service. Waited in for 3 days for a plumber to show. The first day we rang at 5.30pm to find out where the plumber was and why he hadn't come and were told the plumber 'did not have time'!! and he would be with us the following Tuesday (6 days later) at 8.30am. Tuesday came and I waited in again, rushing around on the school run, etc to get back. Again he did not show and we were told at 5.15pm that he again did not have time and he would be with us the next day. How could that be when we were told he would be with us at 8.30am?? Anyway, Wednesday came and went and again...surprise, surprise! No plumber!! Tried to charge us £160 'consultation charge' for 10 minutes to find out what our problem was and then argued with us over the phone and tried to make out that we were lying when we said we hadn't been told this information, which we weren't told at all. I would recommend giving this farce of a company a VERY wide berth because they are a complete waste of space. If you have a look on Trust Pilot you will see over 300 1 star comments from very unhappy customers and it is growing!!”
“I booked with this company purely because their website says same day call out. I booked at 2pm and gave my personal bank details for payment as that’s the only method they accept, received my confirmation email and was told someone will be with me within 4 hours to fix my heating, I have 2 small children one of which is at school as the call out wait was over a 4 hour period I had to make arrangements for someone else to pick my child up from school as I couldn’t incase I missed the engineer. At 5pm after sitting in the cold for 3 hours I get a call from ERG saying they can’t get anyone out now within the time scale to do the job and in fact the next availability will be on Tuesday! Which is 4 days away! How is this in anyway acceptable to leave someone sat in for 3 out of the promised 4 hours to then tell them oh actually no it will be 4 days for a call out. As they let me down at 5pm on a Friday they left it too late for me to make other arrangements because it’s Friday at 5pm! Had they told me that at 2pm when I made the booking then other options would have been available for me to contact other companies. I don’t find this acceptable by any means to treat customers in this way nor should they advertise same day call out on their website. It’s absolutely disgusting!”
“Absolutely useless. I was looking for the quick response that they advertised only to be contacted at the end of the appointment time to be told that they were caught up on a job elsewhere. A further appointment was made for the following day. Same thing happened. They then said that they could attend two days later, in other words three days after the original appointment. Avoid at all costs!”
