Name: Escape Campervans
Rating: 4.40

“The service is very friendly and helpful. Unfortunately iost the car has been handed over very dirty and incomplete. Especially the bedding was in such a condition that you could only buy a new one and could bring the rest for cleaning. After an accident the communication was very good and clear. If someone chooses this company, check everything carefully and do not let it go until everything is fine. Because the price-performance ratio is very high. Nevertheless, we had a lot of fun with the camper”

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(VAN) - Posted 4 years ago

“What we liked about Escape: the unique painted vans, the good information on the website, the good communication with the company. What we liked less: waiting in line for three hours at pick-up, our campervan was quite old and smelly, the fuel consumption was really much worse than expected (only 100 miles for 25 dollars gas). Too little interior lights and too little storage space in the van. The rented kitchen set wasn't clean and the water in the van wasn't fresh but contained detergent. We also had a bit of leakage inside the van when it snowed. Luckily this damage was compensated in the end.”

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Posted 4 years ago

“We had an incredible trip in our escape camper van. We were able to see and do so many incredible things because of their portability and design. However, our overall experience with the company was not ideal. When we picked up the camper van, we did so in Denver where the escape representative gave us tons of great suggestions. When we left, we felt confident in the van and in the company. When we were pulling out of our first national park, a very friendly NPS worker pulled us over and said “it sounds like you guys have a rotor issue. You should definitely check that out.” We immediately called escape to report the issue and figure out next steps. When driving, we had noted the brakes felt slow, but we assumed it was the type of car. None of us had ever driven anything that large and it did not cross our minds that the car had not been inspected before leaving. After calling escape, it took them over an hour to figure out our plan of action. They asked several times if we were sure we wanted to get it checked out and it was clear they did not feel like this was a serious issue. They sent us 1.5 hours to a tire shop. When we arrived, escape had told the the shop that it was “nothing serious, and likely rocks in the car.” I understand this happens frequently, but it again made it feel like escape was not taking us seriously in our concern for the van. The people at Big O Tires went above and beyond for us on this day. We ended up stranded at Big Os for 4+ hours. When they went to look at the front tires- they realized there were no bolts on the front calibers. They said it was clear that someone had not checked them before we left or forgot to put them back on the last time it was serviced. It was clear they did not fall off because there was nothing stripped/ broken left. Due to the caliber bolts missing, the van had been placing extra wear on the back brakes. On one side, there was a tiny amount of brake pad and the other was metal on metal- brake pad completely worn down. The brake damage had also destroyed the back rotors, which also had to be replaced (we have photos of all car damage). This day we had originally planned to drive over a mountain pass. We would have been doing so with NO brakes. Big O Tires was able to fix the car for us. However, they repeatedly expressed to us that they were horrified any rental company would place us in such an unsafe vehicle. They felt it would have been impossible for anyone to have inspected the vehicle before putting us in it. Sure enough, when I called escape again to find out when the vehicle last underwent inspection, they said they didn’t know. Escape offered us 1.5 days free because that is how much time we were delayed. This worked out to $50 each (3 of us traveling). We are not sure that this offer truly makes up for the severity of the safety situation. We gave 3 stars because nothing can beat the flexibility of having a camper van on your trip. It was a fantastic experience. However, in the future, I am not sure if I would feel safe selecting an escape camper van. At the end, they did not really do anything to make us feel as though this does not happen all the time. The company did not let our drop off location know what had happened- she had to review our file to see the details. Nothing would have been said if we had not brought it up at the end of our trip. It also did not feel as though they were truly sorry for the experience.”

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Posted 4 years ago

“Folks were very helpful and knowledgeable. But, I felt like we were being squeezed for extra money at every turn. Because of illness, we slept one night in van which would have been fine if it wasn’t for the Florida heat and humidity. I won’t use this company again.”

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Posted 4 years ago

“We rented the maverick for 7 days from Vegas. Initially the gentleman on the phone was so informative and had great costumer service. He answered all my questions and was a gentleman throught. I was excited about booking with campervans until the day we picked up the van. The check in lady was rude and condescending. She asked us if we where on drugs (mind you we just spent the night in Vegas) she was short and rude. There where so many hidden fees and when we returned we were again greeted by her side eye. All in all the van was cool but after fees you can just rent a better van for the same.”

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Posted 4 years ago

“After spending $600 for a 7 day excursion I feel dissatisfied in my experience. Overall the van was in good shape for a 300,000 mile vehicle but it wasn't what I expected. Online and before booking I was shown pictures of new looking vans with new looking paint jobs and the van I received did not match. It had dents and scratches throughout. The inside table was unstable. The gas gauge was malfunctioning so I didn't know how much money to put into the vehicle to get it back to 3/4 full(which is what it was given to me as). I believe the gauge didn't function past the 3/4 line which would explain it being rented with that reading. Overall the vehicle drove well and the bed was comfortable however I feel like knowing beforehand the vehicle I was going to receive I wouldn't have rented. -Tyler”

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Posted 4 years ago

“The van that we get, was a older one. The fridge to oppen and close was hard. In the front of the seats the car dashboard was broken. The van wasn‘t wash very well outside and windows. Inside it was okey. The guy was friendli and the instrunction good.”

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Posted 4 years ago

“This is was our 2nd time renting a van. I was disappointed this year because there were several things that I don’t believe should have been an issue for us. The van shook terribly when driving it at 60 mph, it had been in a previous accident and closing the very back doors was so difficult it often took 3x’s. I expressed concern at the Vegas pickup. Our frig kept going in and out of power and it was sunny-there must have been a disconnect someplace. Pillows were so thin that I almost wondered why we had them. When we take this type of trip again, I will be looking at other rentals. I’ve had very good service through Escape and want to mention that as a positive. Thank you for listening.”

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Posted 5 years ago

“First I can say that Burning Man was fantastic. But the policy of Escape about visiting Burning Man sucks. I can tell you this: 1. Before visiting Burning Man you MUST tell this to Escape. Will there be the same Escape policy in the future when a person wants to visit the Grand Canyon, Disney, Las Vegas and the Everglades? I think this is not only strange, it is crazy. 2. The result was that we did not get the newest camper-model(s) from Escape and after 2 days the electricity did not work for charging the cell-phones and navigation. 3. We had to pay a extra fee for cleaning the camper ($1000,—) when we want to visit Burning Man in advance, despite the fact that we cleaned the camper ourselves when we returned it. Inside and outside. 4. These costs: $1000,— are not realistic : Burning Man had this year perfect weather : no sandstorms at all, and does Escape also claim $1000 for a visit to the Death Valley ? These desserts are quite similar ! Yes : Burning Man was fantastic but not Escape Campervans”

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(SANFR) - Posted 4 years ago

“Our experience with Escape was far below expectations. My wife, daughter and I rented a Mavericks-level van called “High Noon”. The rear A/C did not work — in fact, it ran very hot, which meant the back of the van for my daughter was miserable in the Oregon desert in July. Also, the platform bed was not tight so the head portion kept collapsing. We were unable to use the van for its primary purpose and ended up using a tent. Quality control seems to be the big issue here — van was not only unreliable but also not well cared for. The product was neither suited to its purpose nor reliable for my family. Quality matters, even at the low end of the rental market. The van did have good power over hills and the rear refrigerator drawer was reliable.”

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(SEA) - Posted 4 years ago

“They didn't give me the van I wanted and had reserved. They pushed me into a bigger model, which I did not want or reserve, and which was a more difficult to drive gas guzzler. They don't seem that interested in the customer's needs and preferences.”

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Posted 5 years ago

“Cannot recommend it. Despite the fact that the staff was friendly they were incapable of solving any issue. We had to live with non-functional important elements for 2 weeks just because of the fact that they were on the cheap side of maintenance. I would not recommend Escape Campervans if you need a reliable partner. We discussed with another person that rented also from them and had been stopped 7 times by the police because of expired registration. Not very professional.”

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(LASV) - Posted 4 years ago

“My boyfriend (now fiancé) and I rented one of the Mavericks vans (Smokey). We should have been tipped off when we realized the van had 250k+ miles on it and was definitely showing its age, unlike the photos of the newer models on the website. Regardless, we were excited for our trip, and overlooked the wear and tear on the exterior and interior (cracked dashboard, threadbare chairs, broken seatbelt adjuster, broken charging port, maxed out cracking speakers) to begin our trip. A few miles in, we noticed was that the brakes were incredibly worn down, to the point where every time we used them, you could hear the screech of the worn brake pad indicators which was odd, since we were told the van was fresh out of the shop for repairs and an oil change. Again, we overlooked this, despite being in Mount Rainier, where half of our trip was spent nursing the brakes down steep hills, as we were still in vacation bliss. The real issue began when we heard some rustling in the night. We chalked it up to creatures in the woods, and fell back asleep. In the morning, we awoke to all of our paper goods torn to shreds, and all of our pantry food (bread, apples, ramen, etc.) ripped open with little bites taken out of everything, and droppings throughout the shelves — it was a obviously a mouse. We called roadside assistance (it was early in the morning, and we couldn’t find a phone number for the specific depot) and let them know the issue and that we wanted to swap out our van in Seattle, since we were going North. Eric was very amicable and helpful, and seemed surprised that this had happened. (With that said, we weren’t planning on heading into Seattle, which was another bummer in terms of wasted time, gas, and having to re-buy our food and paper supplies at a supermarket.) When we got to the depot, the staff was also incredibly nice and understanding, which was much appreciated. However, it was very disconcerting that they seemed all too familiar with this issue, noting that they would spray “extra” mouse deterrent on our new van, even giving us a mouse trap that they already had set and ready to go to ease our minds. One staff member casually mentioned that she had seen a mouse make a home in a dashboard console, and that they sometimes get in from underneath and go up into the roof of the van. She also mentioned that they had killed 4 this year, laughing that they had made makeshift gravestones for each. While this was all fun and lighthearted in the moment, it speaks to a larger issue that this is something the staff (at least in Seattle) deals with on the regular, meaning we can’t be the first to have this complaint. When browsing the free section while our new van was being cleaned, I even found a roll of toilet paper ripped to shreds in exactly the same way ours was. They said they would “isolate” our old van and “set traps” to catch the mouse inside, and we were off, back on the road in a new, mouse-free van (Delawhere, which still had over 200k miles, but was the lowest mileage in the lot) Or so we thought... We again woke up to rustling, but thought there was no way we could have a second van with a second mouse. We didn’t see any “damage” in the morning, and continued on our trip. The next night, my fiancé found a mouse in the trap that the staff had given us, and we were completely beside ourselves that this had happened a second time. Disgusted but determined to enjoy the rest of our vacation, we drove on, thinking we had killed the culprit. Little did we know that we hadn’t. The next evening, we heard the rustling that we had grown all too familiar with, and knew there was something in the van...again. We had been asleep for only an hour or so when it got into our food, causing me to have a panic attack out of being stressed, sleep-deprived, and not wanting to be in close quarters with yet another rodent. We anxiously called every hotel within an hour drive, hoping someone would have a room, but somehow there was nothing available. We sat at our picnic table in the cold until 5am when we realized the only thing we could do was drive back to Portland. Before starting the engine, we heard some more rustling, a different kind that I had heard previously but didn’t investigate. There was a clawing/scratching noise coming from the front of the van. Determined to rid the van of the mouse/mice once and for all, we turned on all of the lights and searched desperately, only to realize that the scratching was coming from inside of the dashboard, meaning that somehow this mouse was living inside of the van, unreachable by us until it came inside for food at night, going back to its “home” each morning while we drove. We again had paper goods ripped and the last of our groceries nibbled, with more droppings on the shelves. We drove furiously back to the Portland office to drop the van off early, skipping by our last day’s planned stops in the Columbia River Gorge, instead opting for a hotel in Portland. We again called roadside assistance to let them know we were dropping the van off early. Deborah (I believe was her name) listened to our story, but only offered a curt apology, starting to give us the standard spiel that we were outside and critters aren’t uncommon. Back at the Portland depot, we were met by Josh, who we had met previously when picking up the van, and who was told the story by roadside assistance before we arrived. He remained stone faced and told us that he was sorry that it had happened, but he had never heard of it happening before, and there was nothing he could do, but that like the Seattle depot, they would “isolate the van and set traps.” He went back inside as we cleaned out the van, getting one of the cleaners who was working on one of the newer models (which looked gorgeous, crisp and clean) to keep us occupied and check us out while another family came into the office to pick up their van, I assume so they wouldn’t overhear our mouse talk. Overall, we had a wonderful vacation, but I’m sad to say that it was tarnished by such a stressful experience with Escape. The responses we got from staff that this “had never happened before” and that “we were in the outdoors” were pretty upsetting since we were cautious to have doors and windows closed and not bring firewood inside. We are avid campers and know the “risks” (for lack of a better word) of being outdoors. With that said, it is completely different to see critters nearby than it is to wake up continuously in the middle of the night to a rodent crawling around and defecating in close quarters of your sleeping/dining area, and then having to drive said quarters on just a few hours of sleep. As a New Yorker who has unfortunately dealt with pests in apartments before, I know that setting traps is just a quick solution, and will not stop the problem. It is finding the entry point that is the only solve to stop future infestation. While I can’t speak to the newer models, it was clear that the conversions were not done with care, as there are plenty of cracks and crevices throughout for pests to hide in, from the ceilings to the floor of both of the vans we were in. While the new vans look fantastic, I have to say that after this experience, we will never again be renting with Escape. We have rented several campervans and and RVs from other companies previously, and never had issues like this, not to mention that this was the most expensive car/van/RV rental we have ever had to-date, and the largest expense of our trip, which I now wish we had saved for our future wedding. I truly hope that this will inspire the company to invest more in the cleaning and care put towards the maintenance of its vans so others do not have to endure a similar experience, and can instead enjoy and relax on their vacations.”

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(PDX) - Posted 4 years ago

“Terrible customer service, van in poor quality, do not care about the safety and wellbeing of their customers. The vans are cool - shame about the staff and their poorly thought out policies.”

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Posted 4 years ago


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours

Escape Campervans Reviews