Euro Car Parts Reviews

4.3 Rating 248,765 Reviews
86 %
of reviewers recommend Euro Car Parts
4.3
Based on 248,765 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 71%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Euro Car Parts Pool Video Review Intex Frameset Swimming Pool (Rectangle) - 4.5 x 2.2 mtr
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Pre opened package, slight play in the mount.
Helpful Report
Posted 3 weeks ago
Ordered parts, went to collect, parts missing out of the box. Staff in the branch miserable and don’t want to work on front desk, as I arrived one came out the door for a smoke and then I called out with no answer left waiting until member of staff finished smoking break.
Helpful Report
Posted 3 weeks ago
The range of products available seems less, website just shows not available for loads of items it used to hold in stock. Seems to have lost the usability and range…..
Helpful Report
Posted 3 weeks ago
Inputted my VRM and website said that this item would fit my vehicle and that it would be ready in an hour to click and collect. I actually went to collect the next day only to find that my item had not been picked and wasn't ready. Not a massive problem but unnecessary. I then get the item home and find that it does not fit my vehicle, not even close as it's a completely different size. Why have a system that seeks to match parts based on a cars VRM if it doesn't actually work. I know have to return this item for a refund which is a further waste of my time.
Helpful Report
Posted 3 weeks ago
Parts were great but service was shocking,told parts were ready to collect but not ,only part of order,taking time off work to be informed that parts ordered were not ready was very disappointed.staff rude and told come back in a few days and we're have them .
Helpful Report
Posted 3 weeks ago
The number plate details didn’t work. Although the correct car was identified - twice the wiper blades I’ve been sent are not the right size or compatible with my car.
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Posted 3 weeks ago
I purchased brake disks and pads. I ordered on line and put my Reg in to select the correct products! However I had to return to the store twice after initially collecting them as they weren’t the correct size. Wouldn’t shop there again
Helpful Report
Posted 3 weeks ago
There was long one queue for both ie for shop purchase and click and collect. After at least 30 mins in the queue I found out that one of the item is out of stock contrary to email saying ready for collection all items. I am a regular customer and would like some improvement. Therefore suggesting the following (which I said to the person on the counter too). 1. There should be a separate counter for click and collect. If there are not many click and colect customers (may be because people don't see any advanatge as they will have to saty in que any way) that person can serve other customers too to make it more efficient like in Toolstation. 2. The person on counter should not go inside to collect the items from inside. There should be a separate staff for this purpose. I am told that this is your SOP but not always followed. Perhaps this can be regularly monitored. Finaly there use to be a QR code in the shop to access feedback page but it was not there when I went there 2nd time. Your online feedback page was not working either. Which I showed to your staff member. Thanks
Helpful Report
Posted 3 weeks ago
Customer service is very poor in the shop
Helpful Report
Posted 3 weeks ago
Ordered parts by registration e92 m3. Part listing was correct and listed for the m3. Parts came and were for a standard 3 series. Check with euros and they don’t do them for the m3. Found this a couple times with these types of models. Your general car fine. Something a little different wrong wrong wrong.
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Posted 4 weeks ago
Oil filter didn't fit, hole too large, server was overly bothered about getting me the right one so had a refund :(
Helpful Report
Posted 1 month ago
I purchased a car wing mirror cover which does not fit, it is not fit for purpose. Eurocarparts will not refund as I spray painted it before I tried to fit it. The item is not as advertised on their website and is incorrect as is too small for car and has gaps all around when fitted. I would not use eurocarparts again.
Helpful Report
Posted 1 month ago
I placed an order in good time for my mechanic to carry out the job. I was informed when my order would be complete and arrived to collect a day after that for surety. However, it was not complete so had to make a 35 mile round journey to return as well as several phone calls! Not impressed or happy!
Helpful Report
Posted 1 month ago
Had my order cancelled after 10 days even tho it was available to order when I placed order
Helpful Report
Posted 1 month ago
The parts ordered came on time, good quality and at a competitive price. However, as a click and collect order I visited the Scunthorpe branch to collect my order. On entering the shop one person was serving and one customer in front of me. The customer was having trouble finding the correct parts, the shop assistant was trying his best to help and requested numerous times for help from the office to no avail. This resulted in a wait of over 25 mins before I was served by the one shop assistant, in the meantime the queue was now at 5 others behind me. Very poor customer service, especially as you could hear lots of laughing and numerous voices from within the office behind the counter.
Helpful Report
Posted 1 month ago
The online reg checker is completely pointless, if the guys in the store aren't willing to check it is actually the right part for the car.
Helpful Report
Posted 1 month ago
I don't known whats happened to this place. Every time I go there it just takes forever. 20 min+ isn't unusual, it's just painful. I don't what system they've introduced but it doesn't work.
Helpful Report
Posted 1 month ago
Only worth ordering if parts are being delivered. Never enough staff in store and wait ages even mid week.
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Posted 1 month ago
I went in to buy a product that was not in stock. I was told they would get it in for tomorrow. Fantastic I thought I returned the next day paid for the item. Then I was ignored for the next 20 minutes and at that point the person that served me apologised and said the staff could not find the item.
Helpful Report
Posted 1 month ago
Item didn’t arrive in time. Paid for next day delivery, item failed to arrive, so had to repurchase and collect. The refund then got cocked up. Only received half of it, then after emailing customer services, got the rest.
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Posted 1 month ago
Euro Car Parts is rated 4.3 based on 248,765 reviews