Europcar Reviews

1.2 Rating 171 Reviews
4 %
of reviewers recommend Europcar
1.2
Based on 171 reviews
Shipping & Delivery
Delivery Methods
Own Driver
On-time Delivery
Greater than 58%
Accurate And Undamaged Orders
Greater than 68%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Returns & Refunds
Returns Process
Could Be Better

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Europcar 1 star review on 8th March 2024
Dimi
Europcar 1 star review on 8th March 2024
Dimi
Europcar 1 star review on 8th March 2024
Dimi
Europcar 1 star review on 17th February 2024
Anonymous
Europcar 1 star review on 12th January 2024
Abel Ortega Peraita
Europcar 1 star review on 12th January 2024
Abel Ortega Peraita
Europcar 1 star review on 12th January 2024
Abel Ortega Peraita
21
Anonymous
Anonymous  // 01/01/2019
1
Dimi
I can’t chose no star because they don’t deserve any star. I had the worst experience with them. I have rented the car from rentalcars.com and I did pay for the car online. When the time for depozit refund was coming they stoped money for insurance and rent again and on top off that they stopped money for additional taxes. So instead off £95GBP for 2 days vehicle rent they charge me £276GBP. If you want to be ripped off just rent a car from them!
Europcar 1 star review on 8th March 2024 Europcar 1 star review on 8th March 2024 Europcar 1 star review on 8th March 2024
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Posted 2 weeks ago
1
Verified Reviewer
Very bad experience! Our car broke down on the highway. Called for 2 hours doing nothing. Our call was passed around like a ball and the customer service very awful given to us 2 different wrong number 😕 then hang up my call. End up call to the 999 ask for help! In the midnight only the tow truck come to send us back to the hotel and next day still need to call in for repairs. My whole family's with my younger baby stuck in the cool 7hours. This car rental staff's is very heartless even we told them our situation they just show like not my business.
Europcar 1 star review on 17th February 2024
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Posted 1 month ago
1
Abel Ortega Peraita
Comenzaré diciendo que esta compañía es muy poco seria sus directivos realmente no saben lo que están haciendo al permitir estos cobros ocultos pareciera que ganan más , pero su reputación es deplorable y cada día la gente mediante los comentarios irán rentando menos sus autos , se trata de dar un buen servicio al cliente y si quieren solo tienen que poner claramente en los contratos el costó de entregar el auto de una oficina a otros aunque sea en diferente país dentro de la UE. , las millas eran ilimitadas, deje saber a las dos representante que lo iba a rentar en Madrid y lo devolvería en Lisboa europcar , al entregarlo pregunté si debía alguna diferencia y me dijeron que no , hay una llamada que hice y que supuestamente fue grabada pues fui avisado por el sistema ante de hablar con la 2 representante Donde le dije que entregaría el auto en vez de las 8 am a las 2 pm del mismo día y PREGUNTÉ SI TENÍA QUE PAGAR UNA DIFERENCIA , la respuesta fue que no , entregué el auto y subí al avión hacia Miami y al bajarme 9 hr después vi un mensaje de mi tarjeta con un cargo por 2692.66 que fue declinada pues usaron la information que puse en el website para rentar el auto , después hicieron 1 cargo por 1084.00 que pasó y otro más del mismo monto que fue declinado . Todo esto fue sin mi autorización, he leído la factura que firme varias veces y en ningún momento hay algo que diga que tendría que pagar esa suma , de haberlo sabido me hubiera subido a el avión que yo tenía reservado de vuelta a Lisboa , me hicieron otro cobro por un supuesto aparcamiento Europcar por 174.90 euros que no se por que . Después de reclamar a la tarjeta intentaron hacer otro cobro de 2897.71 que fue declinado por mi tarjeta y que tampoco sabría porque pues es más alto que el primer cobro y si hubieran cobrado este entonces tendrían casi 4000 euros míos de su lado y la factura ladrona es por menos . Voy a mantener informado a todos y juro que escribiré en cuánta plataforma pueda mi amarga Historia con esta compañía EUROPCAR LADRONA …
Europcar 1 star review on 12th January 2024 Europcar 1 star review on 12th January 2024 Europcar 1 star review on 12th January 2024 Europcar 1 star review on 12th January 2024 Europcar 1 star review on 12th January 2024 Europcar 1 star review on 12th January 2024
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Posted 2 months ago
1
Steve
Why does it always take so long to get papers in order? We book the car months in advance and give ALL the details needed to secure the car. Yet when you get out of the airport, you are in a queue waiting for another 3 hours. Seriously, what does this company do? If not hire out cars all day long. Should they have better systems to deal with this? Very poor form Europecar. I also presented my digital license which is totally valid, but they would not accept it. My wife had her hard copy license handy so we decided she should hire the car, but then they said we needed to buy premium insurance in order to proceed. This almost doubled the cost of the car. Beware of the scam this company runs, have you paper work in order. There a handful of people arguing with the server on the other side. Looked like they were being screwed too. To top that off, when we got back to drop off the car, they did a thorough check and found a nic on the side mirror, but took the car away before I could check it. There were so many nic's on the car already. I wonder what they charge you for? They definitely don't use that money to fix those nic's. They did reach out after I submitted my review, but it was only so they look like they do something about it. What a SCAM!!
Europcar 1 star review on 21st December 2023
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Posted 3 months ago
1
Guy
Scammers, Cheaters, Con artists. When you read through the reviews here, it comes up many, many times. Unfortunately, I now know why. I have used Europcar around the world for decades, and if this branch is an indication of what the company has become, then I would advise everyone to stay away! I prebooked a Ford Focus 10 days for 434.40 gbp - pretty normal. I went to collect my reservation at Heathrow after 65 hours of travel, pre booked and price set at 434.40 gbp. At the counter, the agent said "free upgrade to an automatic Mercedes". She then took credit card Authorisation, and only when I spotted the amount on the eftpos terminal, did I spot that I had been charged 1398.40 gbp, so an unauthorised jump of 964 GBP. Immediately raised the issue, the staff acknowledged the incorrect amount, but they refused to reverse the credit card authorisation. They then said they would draw up a new contract at the original quoted amount. They flat refused to give me a copy of the original invoice. They said they could not refund the credit card, it would take at least 14 days - So if I took the original (3 times quoted amount) they could reverse it, otherwise not possible. This is becoming obvious at this point that it is some form of "commission scam". So now I have 2 pending amounts against my visa, obviously affecting the total limit of the card. Next, I went to pick up the vehicle, I am given a Vauxhall Crossland (I requested a Ford Focus), and the state the vehicle is in, is disgusting, and this shouldn't be given to any customers. If this is the state of your fleet, you should retire them. The vehicle has been used by a heavy smoker, the car reeks of smoke, and there is cigarette burns on the driver’s seat. The outside of the vehicle has damage on every panel and the wheels. It looks like it has been through some form of war. I have a full video of the state of the vehicle before collection. So I drive out of the lot with my poor looking Crossland, get on the freeway to head a couple of hours down to Southampton. Hot day, AC on, and AC doesn’t work! Called customer help line, get nowhere. I then head up to Milton Keynes and go to the Europcar depot there. The counter manager was helpful, test drives the car & confirms AC does not function at all. This is Thursday. They do not have a replacement car, so they promise to call me the next day for a swap over. No call. Go to the depot on Saturday & its closed. Call customer helpline. they confirmed Milton Keynes is closed (yep, sitting outside it). Their suggestion was to head to Luton Airport (I was now at Silverstone) a round trip of 4 hours (remember no aircon, and hottest September in 30 years). I had to pay for the extra mileage & fuel of course. I arrived at Luton, Staff were good, Friendly. They then gave me an Vauxhall CORSA. A little beat up, but better than the last OPEL. I headed off out of the compound to have the oil light & check engine lights both start flashing. Tried the Air conditioning & completely non functional. (Don't know if air conditioning failure is standard on these Vauxhall's). Back to the depot (another 20 mile loop). The lot operator was super helpful, and we checked the oil, not even showing on the dipstick. Then we checked the front tyres, Both completely bald, the LH one showing canvas. He was embarrassed (felt sorry for him) he took us inside to the manager, and took a while, but they found a SEAT CUPRA manual. It was tidy, and everything worked! Rest of the trip went as it should have. 3 weeks to have my original amount (1398.40gbp) refunded. Do not trust or use Europcar Heathrow.
Europcar 1 star review on 16th November 2023
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Posted 4 months ago
1
Sledger1uk
never used Europcar but somehow got this email for a free TV from what appears to be them USA based but in UK . Cant spot a scam typo error on the sent e mail address so confused. From: FVqDEjIfDoKGmM6RDdQjgwJTPY8XN4ll on behalf of -Samsung Neo QLED 8K Smart TV. Sent: 28 January 2023 23:34 To: sfdhf Cc: *&*(((@hotmail.com Subject: Re: Confirmation-48628*Rlk2 Wont allow content to be copy pasted so its attached
Europcar 1 star review on 4th February 2023
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Posted 1 year ago
1
Concerned Citizen
The guy Ousmane who inspects your car upon returning searches for any type of scratch he can find. If you did it or not that is how he makes his commission and the managers are in on this scam. He threatened to charge us for a scratch on the tire rim that was so old it was rusted! We explained to him there is No way we could have a scratch on a tire rim for a 4 day rental that is rusted during 2022 heat wave with no rain! We tried to be rational but the man was so big and intimidating we were afraid and felt threatened. He wore a baseball cap and face mask and kept his head down so we couldn't take a good photo. But I got a photo of his name tag at least! A few days later we were charged 250 euros for the scratch. This man and his manager should not be allowed to intimidate innocent paying customers with their scary demeanor. We were too afraid to stay to dispute the allegations. I am writing this to protect future customers especially the elderly from this intimidation. You can see from the photos there is absolutely no fault of ours and it is clearly a very old scratch on a tire rim. Who charges for 250 euro for a scratch on a tire rim anyway? I just wonder how many other innocent paying customers were legally robbed from this exact same scratch. Or how much commission the employees and management makes from these alleged "scratches".
Europcar 1 star review on 6th January 2023 Europcar 1 star review on 6th January 2023 Europcar 1 star review on 6th January 2023 Europcar 1 star review on 6th January 2023
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Posted 1 year ago
1
Tino
Hired a car from Malpensa airport for 11.30 pm turned up before that and the office was shut . Was left stranded so had no option to hire a car from Sicily by car . I emailed customer services no reply so went back to the europcar office today spoke to Davide who said I cannot refund you for your rental strange they accepted an online booking for 11.30 pm as our offices close please contact customer services , i said they are not replying he said I cannot email them . I feel robbed paid car hire and fully comprehensive online . Basically paid for two cars .
Europcar 1 star review on 18th October 2022 Europcar 1 star review on 18th October 2022 Europcar 1 star review on 18th October 2022
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Posted 1 year ago
1
Verified Reviewer
Worst company ever, staff were extremely rude and disrespectful, they refused to serve us and made us wait for 1 hour then cancelled out prepaid booking just for telling the desk girl I will give them a bad review.she left the desk and refused to serve us after pointing her finger and being disrespectful. If I can give less than a star I sure will.
Europcar 1 star review on 10th August 2022
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Posted 1 year ago
1
Swiss-Italy Vacationer
Avoid the bait and switch: Reserving a vehicle on your website was easy and pleasant. After this point, the experience was annoying and frustrating. Upon arrival and picking up reserved vehicle, AutoEurope desk agent did not have the vehicle or "similar" available and attempted to UP-SELL to a more expensive vehicle with a MUCH higher security deposit (several thousand dollars!) which places a major hold on your available credit funds. If you have a limit on your Credit Card (because the majority of us do not hold a "black card"), this becomes a major issue. The agent became frustrated because of not having the available security deposit and offered us to provide several credit cards to meet the deposit requirement for the UP-SELL. This seems to be an unacceptable normal process as while standing in line, observed that this was the same attempt with other customers who was there to pick up their reserved vehicle and their frustration was apparent. Vehicles do not include a spare tire. Was informed that the vehicles are equipped with "Run-Flat" tires. Nonetheless, this is an issue because Run-Flats are meant to operate to approximately 50MPH(80KM) p/hour at reduced speeds without air (punctured/damaged). So what is one to do without a spare? If you are traveling long distances in Europe and get a flat, you end up in a bad way with huge delays. When we received our rental bill via email, there was an additional charge without any explanation and it had nothing to do with fuel as we topped off at the petrol station not more than a mile away.
Europcar 1 star review on 1st May 2022
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Posted 1 year ago
1
Adi
Worst service ever. I had a confirmed booking but when I went to pickup the car with my family and a lot of bags. They said we don't have the car available you have a confirmed booking for. So you can either take a smaller car in which we won't fit or you can pay double and get a pricier car.
Europcar 1 star review on 23rd April 2022
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Posted 1 year ago
1
Unverified Reviewer
How can your staff cancel car booking traveling Desi famous youtuber he was with his mother wife your staff was not good what type your company never booking car this company if you have with your old mother they only say I cancel your booking
Europcar 1 star review on 21st April 2022
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Posted 1 year ago
1
Giles Cattermole
I reserved a car in Spain, was quoted €163, agreed and pre-paid the contract. Car was good: low mileage, perfect condition. No problems. Refuelled to the brim 20kms before the return. Return Assistant photo'd the dashboard,with the fuel gauge indicating 'Full'. Then I got the Final Invoice: • €20 'Refuelling Surcharge' • €18 for 11 litres of 'Added Fuel' • €5 per day for a 'Family Pack' – which we hadn't asked for, wasn't in the Contract, wasn't in the car. Net result: The Invoice went from €163 to €275. A V O I D
Europcar 1 star review on 18th December 2021
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Posted 2 years ago
1
Rachel
I would give no stars if it was possible! Do not book here. You book for one price and then they charge your card multiple times for things you did not agree to. When you tell them this was not what you agreed to they say do not worry it is okay and continue to charge you. It is a scam!!! Emails and complaints are not answered, phone calls hung up on. They use your signature from the reservation to state you agreed to all these other charges. Why would I pay for 2 weeks of a car I had already returned?!? That does not even began to explain the other issues we had with them. The list goes on and on. The car didn’t work properly. They had me and my 2 kids under 5 waiting on the sidewalk outside in Mexico for nearly 3 hours in the middle of the night for a car that was reserved and already paid for. They would have left us there stranded too, they told me I could wait until 8am when the manager comes back!
Europcar 1 star review on 27th October 2021
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Posted 2 years ago
1
Jason Woolley
Don't hire from this disgraceful Company. Tried to hire a car, so I could drive a Terminally ill disabled gentleman on his favourite holiday in the UK. Arranged to pick up from Nottingham depot. Booked for 6 days. Paid over £500. They took his money, then I get a blunt voicemail, saying they don't open Sunday (never booked Sunday) so they would cancel and refund. Never gave me an option to discuss and sort this misunderstanding out. NOW I FIND OUT THE REFUNDS CAN TAKE 28 DAYS!!! We go on holiday in 2 weeks and he don't have the funds to book again, until money has returned. THIS IS ABSOLUTE SCANDALOUS, AND WILL LEAVE THIS REVIEW EVERYWHERE I CAN & GO TO THE MEDIA, IF I HAVE TO. If the CEO in the UK sees this, Your Company is a disgrace - SORT THIS OUT!!!!
Europcar 1 star review on 25th May 2021
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Posted 2 years ago
1
Violet
I wish I read reviews before renting from them. They ranked bad every where. When we were at Queenstown airport we needed a car ASAP and every other companies had a long queue in front of the counters except for eurocar. There was no one there, so to avoid waiting I got a car from them and it was the worse experience ever. I should have got the sign! They are so unfair, dodgy and dishonest. I wish I could rate them negatively. A barely noticeable chip on windscreen we didn’t even know if we caused. They charged us $1000, and if not because I got partial protected insurance I could pay $4500! Such a rip off I hope they close down
Europcar 1 star review on 25th June 2020
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Posted 3 years ago
Europcar is rated 1.2 based on 171 reviews