“The shipping was fast and the price was great. But I didn't like the quality when it arrived so I'm returning it. Their return policy isn't the best and talking with customer service was a weird experience.”
“All y'all asses Need to Be arrested and shut down. Pulling pics of women off other web site and posting it on your site as if it's you'll model. Advertising wigs that i really don't have. SCAM, SCAMS , SCAMS!!!!!! Y'ALL RUNNNNNNN AND DON'T LOOK BACK. IF ANYTHING REPORTED THEIR ASS TO THE FRAUD...... IM GONE...”
“RUN FROM THIS COMPANY! I purchased a wig over 6 weeks ago and have been advised that my order will be "processed" in 2 to 3 weeks! I feel completely stupid paying these people 239.00 after reading the bad reviews because I was a repeat customer with nowhere near this awful experience. They are now a full fledged bogus operation collecting money but never sending product as seems to be most of the complaints being written. Well I am the newest victim of this scam company. Buyer Beware. You will never receive your product or you money back. As well, this company sells under other company names. An investigation is currently underway. I pray sooner than later they will be shut down and jailed for fraudulent business practices.”
“Ordered 2 wigs on August 8th using standard shipping. It is now September 15th and I'm still waiting to receive my order. In between that time I had to reach out to customer service twice to receive the shipment confirmation. So far I found the customer service rep to be O.K, as they've compiled with my requests. I do agree that i feel cheated out with this wig company due to YouTube influence (please do more research on the reviews outside of that platform before you place an order). I'm giving them until the end of this month (considering the shipment did not leave until the 29th, though the order was placed and confirmed on the 8th) or I'll be opening a paypal dispute to get my money back. Hoping for the best..”
“I ordered $300 in wigs should of had them over a week ago but due to my zip code being listed as an 98267 they cannot find my address. Clearly they are using 0 effort considering there is only one town in all of this state called nooksack yet they still can't find it bc the zip code is 98267 INSTEAD of 98276. I've contacted usps, fedex, DHL and evahair repeatedly. No help. I will be opening a dispute on PayPal soon and giving them bad reviews anywhere I can possible.”
“In April, I bought a wig from these assholes.It came to me worn and damaged. Someone had bought it, cut it to shreds, and returned it. The company agreed to send me a replacement and promised they'd dispose of this so it didn't happen to anyone else, and it was hard enough to get them to agree to this as they tried to charge ME even though THEY sent me a ruined return. I sent the wig back about two weeks later. I did get tracking on it but accidentally threw away the receipt. I emailed the company right away to tell them it was sent off, and I've been emailing them almost weekly. I never asked for a refund- all I wanted was a replacement wig. They REFUSE to send me a replacement because they SAY they haven't gotten my return yet (which they're going to throw away anyway!), so now they expect me to give up or keep waiting (even though it's been about three months), leaving me without my damaged wig, a replacement wig, or my money. I'm at a loss and frankly as cheap as they are I think they've gotten my return but don't want to replace the wig, and knowing that I can't access my tracking number they're using that to keep saying they never got it when there's no reason it wouldn't have gone to them. I don't have a whole lot of money and this was a gift for my anniversary that I wasn't even able to use, and now I have nothing. I have all of the emails, including where the company admitted that the damaged wig should have never been sent to me (I sent them photos of it) and their absolute reluctance to easily help me when the problem was on their end. This company easily sends out free wigs to people for reviews all the time but can't bring themselves to replace ONE wig which was THEIR fault?!
This is what they tried to tell me after I showed them the pictures:
hi dear:sorry for your unhappiness dear.if you want to return the wig, we will arrange for you.but you need to pay the delivery for return and we need to charge 15% as the restocking fee.or we can refund you 10$ as the compensation.
My reply: So I got a destroyed wig that's unwearable through no fault of my own, and I'm expected to pay for not only the shipping but extra so you can restock it and sell this RUINED wig to someone else??? Is that seriously how you treat your customers, by selling torn up and cut wigs and then making THEM pay for it? This wig doesn't need to be restocked for someone else! What a rip off! You better believe I'm going to share this experience online and let everyone know that you restock bad wigs and make your customers pay for it!
Only then did they pretend to want to work with me, but they haven't!!!”
“Horrible Wig. Did not come with the front lace. I specifically asked is there lace in the front, I was told yes....NO LACE....
This company is a scam....Let the buyer BEWARE!!!”
“Eva Hair.com is a crooked company. I placed an order for what appeared to be a beautiful wig on their website on 07/06/2020. They literally never shipped the item. I sent them five separate messages, and they ignored all of them. The website lists my item as being "prepared" but they obviously have no intention of fulfilling the order. STAY AWAY FROM EVA HAIR.COM! They will give you the run-around and likely never ship your product. Buy from a more reputable seller.”
“Everything was just lying: the clawed pictures of a friend and acquaintances. Do not pay and advertise with products that are not of them. Caution, do not order !!!”
“Buyer please beware this company is not right.i orderd a wig paid 298.00 for and it was horrible,it was half way lace instead of lace all the way around the front and they refuse to let me send it back.and customer service really sucks also.so please dont wast your time or money trust me,i will never deal with this company ever again.”
“Customer service is good until you buy the wig & no one replies anymore. Wig is nice but it literally shipped from China so EvaHair is changing a $100 for a wig that probably costs them 50 cents. The hair is full in the back came very tangly and the hair is the front you can see the seams”
“The wig is not terrible but its not what l expected at all. it looks different from the picture. You can see the cap through the hair and it has some pale blotches of something in the front like makeup. it doesn't look full and looks unnatural no matter how much l try on styling it. l came from a youtube review and the wig was completely different from that review. l have contacted customer service about this. for $64 l am not satisfied. l bought a wig off wish for $15 and it looks so much better and fuller. it frustrates me when people review wigs and say its perfect. it doesn't seem honest. l don't buy a lot of wigs and certainly would have not spent that much money on a wig. but l am working on a very important project and l wanted a good quality wig that would look natural so l was willing to pay. l am not satisfied and disappointed and l can't even read or write reviews on their sight.”
“Actually got my wig from them, however it was not as pictured, not straight, not the same lenghth, bangs are not blunt, and hair texture was as if it was crimped... Do not buy from them”
“Please Please don't buy anything froths company. They are a scam. I purchased 2 wigs for 247.00 and they were awful. I sent them back and still have not gotten a refund. Buyer beware they are liars and scammers and will take your hard earned cash.”
“They stole a picture of my work.. Didn't ask me.. didn't pay me and ignores about 2 Years my mails.. my lawyer can't do anything cause they are from china! NOT CHICAGO! THEY ARE FAKE!”
“COMPLETE SCAM. the wig I paid over 300 dollars for is a goddamn mess and balding. I paid extra for a custom cap size and it wasn't made to my specifications - I've measured and it's at least an inch and a half smaller in some measurements. completely unwearable.”
“It's been 3 weeks since I ordered a wig and...Nothing, I asked for a refund 7 days in because it was too long, they answered a werk later and I still haven't got my money back. I lost 50 Euros for 3 weeks now, if I don't get my money within another week I'll file a complaint and take action. This is ridiculous and I'm tired of being fooled with.”
“Purchased a wig on Dec 17, paid $75 for beautiful looking wig, Still hasnt arrived. Emailed them and was told address wasn't correct, which it was. And was told i would have to pay $50 postage again as im over seas or they would refund me 30%!!! I am disgusted and out of pocket 70 odd dollars. Waste of time. DONT BOTHER!!!”
