Evans Cycles Reviews

“ I went into Evan's Cycles in Milton Keynes Xscape today looking for a bell for my bike. As there were non on display at the time, a very helpful assistance went into the store room and found exactly what I was looking for at a very reasonable price. It fits perfectly, what a star, many thanks. I wish I had taken your name. Thanks ”

“ Ordered at 6.30pm instore yesterday as no store stock. Was not sure of the glove size, so ordered 3 different ones. Was notified at 7.30am it was available for collection. Picked the gloves I wanted, and credit done immediately. Brilliant. These guys are a great balance between full retail only and web only. Prices are always competitive (they also price match) and I've never had a bad experience. Highly recommend ”

“ Purchased a chain and lock on line. Excellent price with extremely fast free postage. Thanks ”

“ Ordered a helmet online when at the store. Helmet arrived in a box which was totally demolished and ripped open. It looked as though the warehouse had retrieved it from the tip. It was obvious the helmet must have been dropped given the state of the box but no I still had to pay not only for the delivery but again to return it. No doubt Evans will sell this damaged helmet to some other mug. Never buying from Evans again. ”

“ I had been charged the full amount of the bike and delivery despite putting in a cycle scheme voucher. ”

“ Two weeks after I placed the order, no delivery and then an email giving me a refund. ”

“ Returns information does not mention that the bikes arrive in boxes the size of a wardrobe. ”

“ You behave like a cowboy company. You sent me the wrong item and a damaged item. I have been trying to get a returns label, but this is turning into a laborious effort. What is the point in asking me to send a picture? Just send me a label. I will never buy from you again. You have lost a very good customer. ”

“ Evans delivered a faulty item, rang them & they said send back & send proof of postage cost - returned it special delivery and they signed for it so I know they got it. 7 days later I got an automatic email saying I had filled in the returns form but they had yet to receive the item. Liars!! So now I have no item, am £200 out of pocket and another £8 postage and they are refusing to admit they have lost it!! ”

“ I've had an awful experience with Evans Cycles. I ordered 2 black specialized cage bottles that were on offer for £23 to be delivered. Two weeks after I placed the order, no delivery and then an email giving me a refund. No explanation. The 2 bottle cages are still available on the website, but the offer has expired. Waited for 20 mins on the phone to customer services. No response. Terrible customer service. Use another company. ”

“ I’ve been waiting for a refund of £170 since the 20th of November, the customer service team is extremely unhelpful and haven’t responded to any of my messages in over a week. They ask for a denial of recipt form but claim the signature is not sufficient despite me sending roughly 6 options at this point including options they previously said would be sufficient. ”

“ In order to get my refund they want me to print of a form sign in, scan it and send it back to them, apparently no other form of signature is good enough, I’ve made them aware I don’t have access to a printer or a scanner but they don’t really seem to care and are happy enough to keep my money for products I never received. ”

“ Thank you for your exceptional service. ”

“ I just wanted to say what a credit Dillian was and his customer service skills were spot on. ”

“ After another visit to Evans Cycles in St Helens for my new bike’s 6 week service. ”