“Delivery late, with no update to indicate late status. Emailed Evergreen and did not receive a response. Called Evergreen and was informed delivery was on its way, by a helpful staff member. Also applied discount which brought the total below threshold for free shipping resulting in a charge for delivery. Evergreen agreed to refund shipping due to a delay in order delivery. Good people to deal with, however discount should not apply if a net cost deficit applies after discount.”
“I did online order on my phone, everything would be perfect and easy to understand and order if ingredients and nutrition table would be written in column and not as a text on Terranova food supplements.”
“A great company for health products and foods. The have a huge range, very good prices and each product had a very informative page. I've used them for a long time and continue to do so. Many thanks folks! One (small) criticism is the delivery time. It always stretches into a couple of weeks!”
“I was very happy with my products. But I needed the help of my son to order on line. I was shocked to realise that my photo had been taken without my consent ( or maybe it had before but never realised it.) I saw my photo on email I think to say it had been delivered. A lovely young man but English not his first language. But as I said it was the first time I had seen a photo of myself saying it was delivered. I was stunned.”
“I can only get the product I need from your store, can't get in anywhere else in Ireland. I do wish you could tell your courier not to just leave tge order at the front door , its easy for someone to take it, plus a photo of it at the door is not proof of delivery. Martin.”
“I have been happy with Evergreen's selection and special offers in the past. However in my recent order there was a mistake made when I ordered one pack of Lions Mane mushrooms and one of Chaga mushrooms but I received 2 Lions mane and no Chaga. I was disappointed because I really wanted to try Chaga.”
“Fantastic product range and acceptable delivery time. Great customer support, too, as I was worried about my delivery and received a prompt response. There's some operational room for improvement, specifically the processing time; in both cases, it took around 3-5 days. It would be great to see that average decrease and the business become even more competitive. Will definitely keep buying there.”
“I was happy with my recent purchases. When ordering I forgot 1 item that I needed. I rang the company and girl I spoke to was very helpful. She asked dispatch to include the additional item in the order. I was very grateful & happy with the service.”
“A delay in receiving my order as one product out of stock! Could of been advised earlier and that wouldn't of caused delay in receiving other products in order.”
