“Been with Eversmart for over a year now. I’m not switching. Good price and excellent customer service. Yes there have been a few minor hiccups but that’s no different to any other energy company. Customer service team always very polite, knowledgeable and go the extra mile to help. I’ve not ever had an issue with contacting them.”
“Joining Eversmart went well and the ongoing operations, hence why as high two star given. The problem starts when you start to switch away. I had an online web chat (eventually) where no reason was given for stopping my switch other than my account was in credit. I was told that it would be OK to tell my new supplier to carry on with the switch but the next day they came back and said Eversmart had stopped it again. Currently sat having waited 45 minutes for someone to pick up my question on web chat. I wonder if this only happens if you are in credit? Could Eversmart be in financial difficulties hence trying to hang onto your money? Feels like something for the ombudsman.”
“Good prices but poor service. The staff (when you can get hold of them!) are polite and helpful but the company is very disorganised and there are frequent problems with the website. Nothing seems to go right first time. Refunds are nightmare”
“Lack of correspondence. Inability for them to actually remotely read the smart meter (gas in particular). Inability to input meter readings via website - doesn’t work. Inability for them to respond to emails”
“Had smart meters fitted within weeks of joining. Four months later and still no readings. Impossible to contact the company with rediculous wait times. Avoid Eversmart.”
“They told me I would recieve a smart meter within a set time period, after the two week "leave contract" period I find out that I wont be getting a smart meter anytime in the next few months, which was part of the deal, they have taken 2 months of debits yet still have not switched over my gas or electric and the old company is asking for money at the same time. When I call them, they always hang up within a minute as none of their service personel want to help. Terrible service, dishonest company, bordering on a scam.”
“A engineer (A Roges)come to install a boiler and he's
Left property in very dangerous condition.
1 Very high level Gas leak.
2 very low in let woking pressure
3 Gas hob burner not burning properly
Am get my own engineer and he's find out all fault and caped off from Gas meter and
1 week's no hot water and Gas for cooking.
1 week I can't live my home and
I rent a Flat and eating from takeaway
First reason no Gas
Second I don't live in dangerous condition they scared me and leave me in dangerous condition.
Second engineer come to repair Gas line and he's No connect earth bonding
From
Mazhar ali
58 st John's road rotherham
S651LT ”
“Very very very poor service. Despite the fact that I have paid my final bill they refuse to allow my new energy supplier to start supply. i moved house so informed them of this and requested and paid the final bill. After numerous phone calls ( 2 weeks and counting) and emails still not resolved and person on phone (if you can get hold of them) can't explain why they are not allowing EDF to start my supply.”
“I switched from Eversmart three months ago to a new supplier via Energy Helpline. I supplied closing readings to my new supplier to set up my new account and to Eversmart to close my old account. Eversmart do not seem capable of closing the old account and refunding my credit balance. They continue to generate invoices based on estimated readings. I can see these as their online account is still in active mode. I have cancelled my direct debit to prevent them collecting more money which I do not owe. I am still waiting for a refund. They have not replied to my emails and any attempt to phone them ends in a recorded message directing me back to their website.”
“I have been trying to switch to a new provider as eversmart energy is referred to as everstupid by me. Have been with them 1 year and my online account is still not active. Have tried to phone but get recorded message saying wait will be 2 and a half hours .... Eventually managed to give a reading and they opposed the switch to the new provider - said they didn't have the reading and wanted another reading. When I did get through the first time after holding for 58 minutes it was clear I had got through to darkest Africa. Although calling from a good landline the line was bad and crackling and couldn't hear what the customer service man was saying. After reading other similar reviews am wondering how I am going to free myself from the provider. I like the suggestion of cancelling my direct debit and think this is my next move”
“Don't be fooled by my one star rating - if I could give zero I would. The customer care is appalling, they don't care about their customers one bit. The waiting time for their phone help is in excess of 45 minutes, they don't follow through with what they tell you and they certainly are not 'Family Friendly Energy'. Avoid this supplier!”
“Eversmart the company that's not so smart
The staff in this company can not resolve any issues. Every time I had a problem I was on the phone for at least 1hr before I'm told that the customer service advisor couldn't deal with the issue & was either told I'd get a call back or email as soon as possible, which you never get, or youre sent to a different department & told that they'll review the issue. However nothing gets solve after numerous calls on many occasionans. They never respond with any form of communication. Nothing is dealt with until you actually talk to a complainant's managers, who is miraculously able to sort the issue in under 10 minutes. My teenage daughter who at the age is oblivious anything that doesn't concern them actually said 'mum why don't you swap suppliers, they're giving you too much stress". Even trying to switch to another supplier is an issue with this company. DO NOT JOIN, they're not worth all the aggravation.”
“I left eversmart energy at the beginning of April, I have still not managed to get my account with them closed of a refund of the credit balance I have with them. It is really hard to talk to anyone, wait times are massive on the phone and nothing that you are told will happen actually does. Rubbish.”
“Totally shambolic. I eventually got to “speak” to someone on Facebook messenger (phone took 45 minutes to be answered by someone with a strong accent on a very intermittent crackling line. Once I’d cleared security, I explained one of their colleagues had phoned me the evening before to say I had a £400+ credit on my account and that I needed to ring them to arrange for reimbursement. The advisor then said “Oh, is that all you want help with?” before I got cut off! Online chat “typically replies in 2 days”.) After a few exchanges on Facebook messenger - sometimes waiting 2 hours for a reply - they have tried to produce my final bill. I left them 3 months ago! The reason for the delay? They need me to provide meter readings (they’ve not asked before and my new supplier said they would take care of things) ...I have a smart meter, installed by Eversmart, but apparently an instant reading from it is not acceptable. They need a human one. No idea now why I even have a smart meter then?! Oh and they continued to take DD payments from my account once I’d left them...yet weren’t able to put it directly back into my bank account. I had to faff about contacting my bank to make a special claim. And now I continue to be several hundred pounds out of pocket because they are basically uncontactable. P.S. the automated message on their phone line about some customers having issues accessing their accounts online and how they are “working really hard to solve the problem” is now at least 2 months old. Beware!”
“I have spent over 80 minutes on the phone trying to contact Eversmart, with NO reply, then tried the on line chat (A two hour wait) then Emailed Eversmart who will reply to me in 5 days time. So I have done the only possible thing next AND CANCELLED MY CONTRACT ON THE DAY IT WILL END. I have also cancelled my direct debit, now lets see how quickly they now contact me.”
“If I could give them 0 stars I would. Switched over a year ago, meters don’t have readings - smart meter went dumb and after contacting them for 14 months cannot get anyone out to change the smart meter so how on earth they plan to bill me for my usage is beyond me. Account in over £1,100 credit and I have spent days upon days trying to get through. Customer services is none exists at. Berate call waiting times 2 hours, but I’ve spent 6 hours today alone on hold to them and they’ve closed for the day. Avoid this company at ALL costs! As soon as I have this issue resolved I am switching to another supplier as quickly as I possibly can.”
“absolutely appalling amateurs. Avoid at all costs. They have been a nightmare from beginning to end and have now blocked me leaving them. Its like being trapped in an abusive relationship.”
