Everything5pounds.com Reviews

3.5 Rating 151 Reviews
E
Happiness Grade

Everything5pounds.com have a Customer Happiness Grade of E. Customers love their prices but are unhappy with their customer service, returns process and refunds.

A

Price - Excellent

100.00%
Industry Average
50 really decent quality for that price what a bargain.
- Kez
I think that most of their sale price will be something like double what you would pay with this company, and added bonus for me is that I can shop from all those places in one store so I only pay for one international shipping.
- H Iwata
Out of numerous orders I have received one which was too small but at that price simply gave it to someone smaller! I love the goods and seeing criticism makes me cross cos they do a very job in delivery and always deliver when they say! I've recommended several people and will continue to do so! Pearl
- Pearl Bohacek
B-

Delivery - Average

66.67%
Industry Average
Bought my first 2 long jumpers, last week. The delivered fast. The fitting was good. And delivery was was very quick. Wont be afraid to buyvafain.
- Anonymous
So disappointed with this company now after so many years I have been shop with this company I think I should look somewhere else They shouldn't call it everything five pound shop anymore The delivery cost its so expensive.
- Rt
Very expensive delivery, not as years ago. I could take a risk as before out of 10 items 6/7 were fine. But not the best quality. Wrong sizing. Stitching opposite on the jacket, but not worth return. However now with with this very expensive delivery it's not worth it at all. The company gone down the hill. Not the same anymore.
- Monica
F

Returns Process - Difficult

0.00%
Industry Average
Ordered 3 pairs of Jeans all size 16 only one pair (which were D/Perkins) fitted the other two pairs marked on the packaging UK 16 but were actually a size 12 & 14 so as not worth sending back I got a pair of Jeans that have actually cost me £21 !!! Because the postage which costs more with the more you buy !! Plus you have to pay postage for any returns so not worth returning !! It’s a shame because I have been ordering from them for years and had some lovely good quality items but unfortunately their standards have dropped !! I really feel they need up their game as they are now losing lots of regular customers !!!
- Anonymous
I bought about 7 dresses, all of which were absolutely disgusting when they arrived. Cheap quality, (all polyester, bar one, which looks like packing material) and some looked nothing like what they did on the website. The only reason I didn’t get a refund was because I missed the returns window, as I didn’t open the box straight away. All were “Collection London” items.
- Anonymous
After doing this, did that happpen?? NOO! they keep sending me emails to close the ticket and i keep reopening to ask them for my returns label.
- halima
F

Refunds - Difficult

23.08%
Industry Average
STAY WELL AWAY!!! COMPANY SELLING POOR QUALITY GOODS, REFUSING TO REFUND!!! I bought a pair of wellies for my Mum who is a keen gardener as a going away present.
- Anonymous
I emailed customer service two weeks ago regarding a parcel which was due to delivered by courier service. Checked online to find out the courier had registered the parcel as 'being delivered' when it was in fact left on window by my front door and must have been stolen because I didn't receive the parcel. Courier advised to get refund and still waiting for reply to email.
- CathyS
They lied that dpd had tried to deliver twice. On Clearpay they are enforcing cash out my bank I don’t owe I paid never received goods. Now after my birthday in 60 days enforcing 47.09 then another 60 days same again it means they lie about refunds and try to remove cash repeatedly for items not sent they are charging me twice plus extras I’m Furious I’ve no way to stop it or get refunds I’ve reported it to action fraud too Do not buy they don’t send and they steal cash stating it’s between us and yours and until we receive it back we won’t refund you at all tracking is stuck and won’t deliver to them or me I rung dpd who said they never delivered as damaged hmmm Odd as e5p say twice they delivered had arguement with my neighbour which is a lie never happened They use to be a safe company now they steal and rob your account of cash
- Krysylys
40.00%
Industry Average
The customer service has been so shockingly poor.
- Anonymous
I emailed customer service two weeks ago regarding a parcel which was due to delivered by courier service. Checked online to find out the courier had registered the parcel as 'being delivered' when it was in fact left on window by my front door and must have been stolen because I didn't receive the parcel. Courier advised to get refund and still waiting for reply to email.
- CathyS
Costumer service do not give a satisfactory solution.
- Anonymous