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Eye Academy Reviews

4.7 Rating 717 Reviews

94 %

of reviewers recommend Eye Academy

Company Reviews

4.7

Based on 717 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Eye Academy:

Style. Expertise. Care. Health.
You may assume all opticians are the same, and most are, but we are very different.

At Eye Academy, we are renowned for our clinical knowledge and luxury eyewear. We offer a range of appointments from a basic eye examination to specialised examinations that we individually tailor to your specific needs. New patients are often blown away by the thoroughness of the eye examination, the quality of vision we can help them achieve, the beautiful practice and the friendly welcome.

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help@eyeacademy.com

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Eye Academy 5 star review on 7th August 2019

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fresh modern practice with a fab range of frames. Feel completely and utterly happy with the staff and their approach. It’s great to feel in safe hands with such knowledgeable staff, both clinical, sales and admin.”

“Excellent customer service”

“Highly professional and high quality service. I arrived with a prescription from Specsavers which turned out to be an unsuitable prescription. The staff recognised a stigmatism which had been completely overlooked by Specsavers. So pleased I decided to shop for frames at The Eye Academy. I would highly recommend Romana and the team.”

“All the ladies are very helpful they do a good job felt very well looked after”

“On time - polite - explained everything as we went through the various tests Decided on new frames along with lenses - staff were really helpful here too. So much choice! Really can't wait to get them and see the small print again.”

“Customer service at Underwoodeyecare in Ferndown today was top drawer. Welcoming, attentive, professional. Will come again. 5*****”

“Went for my regular eye test on 8 June 22 & was assessed by the Optometrist, Miss Matthews. After an hour of testing/scanning the result was that I required a minimal eye correction which could be rectified by having slightly improved spectacle lenses. I then decided that this was best for me & decided to have the new lenses. New lenses were. fitted into my existing frames. I was informed that the new spectacles would be ready in approx. 2 weeks but they were ready in one week. The Optometrist & all staff were customer focused at all times. Miss Matthews was extremely professional during the assessment.”

“I have found the staff very friendly and easy to talk to, and I did like the fact when I had to get new glasses they were there to say yes or no, which I didn’t mind at all, I’m always happy with everything they do always polite”

“Superlative service from all of the friendly & helpful team at Eye Academy in Guildford. I have purchased 2 pairs of Vinylize glasses from here & both times have received excellent advice & service from David. I also have my eye tests here & would not use any other opticians. Thank you.”

“Just great help and patient with me, I am a disabled person, I was made to feel very relaxed. The test was great with the new machine in operation now. The frames are just what I wanted, and I can see a difference in my viewing so that was also very good.”

“Outstanding service and after-sales support.”

“As always amazing customer service from David. Thank you”

“Peepers Banbury : Totally unacceptable customer service. Loyal family custom will be lost after many years of attendance at this practice. Service is not as it was when Peepers was in private family ownership. I am now considering a complaint to the GOC as I do not consider the service I have received to be appropriate, neither elements of the prescription detailed to be accurate for my requirements. A very sad end after trying several times to get some straight forward answers to simple questions with regards to a prescription change. Sales of highly profitable frames and lenses getting in the way of great service.”

“The most informative eye test ever with Ali and I have had my eyes tested many a long year!! So interesting being given information about my eyes. As I said to Ali, I could have listened to him talk all day long as he certainly knew his craft. If you want to know anything about your eye sight then look no further than here.”

“I requested a refund of my eye care plan money on 18th March and still have not received a refund. Another direct debit has been taken before I have had a chance to cancel it though. A refund should take 5-7 days not over a month! I actually went into the branch today to ask why I had not received it - the Practice Manager was summoned. I was told she has a meeting with the owners later in the week and it was on the list to discuss! The customer service is absolutely rubbish which is why I wish to go elsewhere - this is not how Niall O'Kane ran his business for many years and he would be sorely disappointed. No smile, no greeting, no apology, no reasonable explanation (staff certainly look and act like they don't wish to be there). What a shame that a once thriving business is now in such bad hands - wonder when I will get my long overdue refund!”

“We recently moved to Guildford from Clapham and were nervous about finding a local optician. By complete coincidence, it turned out David had worked with our friends at our old trusted optician and he and the team at Eye Academy turned out to be equally friendly and professional, with a great taste in frames and the best available eye checking equipment. Both my wife and I would thoroughly recommend Eye Academy in Guildford High Street.”

“Very pleasant, explains things very well when needed, overall very helpful.”

“Excellent service”

“Customer service as always is excellent - cannot fault it. Price is on the high end but they are very efficient and always sort out any problems.”

“Good quick service, nice choice of frames, very friendly and helpful staff.”

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Eye Academy is rated 4.7 based on 717 reviews