EZ SMILE Reviews

Name: EZ SMILE
Rating: 4.40

4.4 Rating 867 Reviews

84 %

of reviewers recommend EZ SMILE

Company Reviews

Product Reviews

Metrics

4.4

Based on 867 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Phone:

1300 936 400

Email:

info@ezsmile.com.au

Location:

19/14 Jubilee Avenue, Warriewood NSW
2102

EZ SMILE 5 star review on 2nd March 2023

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Obnoxious, rude customer service. Would not recommend based on the customer service via email.”

Helpful Report

Posted 3 years ago

We are sorry that you feel this way, we certainly do not intend to be rude and feel this review is unfair, we can never contact you and are simply trying to get you to pay your weekly instalments.

Posted 3 years ago

“Excellent service and made it really easy.”

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Posted 2 weeks ago

“There was no option to pay for express delivery. my last retainer has broken already and I leave for New Zealand next Monday so if they’re not here by then that will be over a month and a half of no aligners and this whole treatment would have been a waste of time”

Helpful Report

Posted 4 months ago

Hi Blake we just sent you a DM, express option unfortunately would not assist in getting new retainers to you next Monday? Unfortunately the process to make them and send to you takes a couple of weeks, usually 2 at present. You can wear your final aligner stage in the interim until you retunr from NZ. Thanks

Posted 4 months ago

“Just started plan. Will see how we go. There was some confusion with details not provided properly by the subcontractor dentist.”

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Posted 5 months ago

Thanks Jayden you would have your aligners by now,thanks again for the order. Apologies for the mishap with the clinic.

Posted 4 months ago

“Couldn’t be happier with my beautiful straight teeth. Have so much more confidence now… thank you”

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Posted 6 months ago

Great news Florencia.

Posted 5 months ago

“Went to the dentist to do the scan, who told me I'd see maybe a 60% improvement using these aligners. Wanted $8000 to do braces. This just wasn't in my budget”

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Posted 7 months ago

Thanks for the review Tegan. We will get you your new retainers in about 2 weeks. Glad you are happy you chose EZ SMILE.

Posted 7 months ago

“Good service so far”

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Posted 8 months ago

Thanks Mario

Posted 8 months ago

“Very easy to get started”

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Posted 8 months ago

Thanks Ian. Appreciate the review.

Posted 8 months ago

“Very quick to fix problems. Very speedy response and helpful team.”

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Posted 8 months ago

“im not sure yet”

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Posted 9 months ago

“Easy and clear so far”

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Posted 10 months ago

Thanks for your order Shannon, your aligners will be with you in about 2 weeks time. We look forward to working with you.

Posted 10 months ago

“Team member on the phone was very helpful cause slight IT issue with the online payment system. He said after an update on Friday they have had some calls regarding this issue and will get it fixed by IT but in the meantime could process payment over the phone. He fixed it all up for me in all of about 5 mins.”