“I booked Hunters car book through Ezybook. It was good price and easy website to understand.
At the drop off, it was so good and easy. Quick transfer.
Very good. Easy drop off. Good transfer. On return engine was on , car was warm and ready to leave. Excellent service"”
“Booked Park with us Stansted - Non Flexible after comparing various deals from ezybook. Thanks to them as their comparison platform worth every pound.”
“Would not use this meet and greet company again if it was the last one on earth. It’s a scam. Just got back to Gatwick to retrieve my car from these scammers. On phoning them to say I was in the arrivals hall. It took ages for them to answer the phone. On phoning again they told me my car would be arriving to car park 6 level 4, after a hour thy finally arrived. The driver handed me the keys and ran off without giving me chance to check the car with him. My troubles started from here on. On checking my car it was scratched from the rear wing to the front bumper. I was fuming with anger. I phoned them and all they said is that I had got to go through my insurance. I contacted the police telling them about the situation which they informed me they had numerous complaints against Ezybook and other names under under this company. In conclusion please please do not use this company if you wont to keep your car safe. They will take your money and your car will be left in a street somewhere to be damaged. Do not use Ezybook.”
“The positive is that we parked our car here for a 10 day holiday and we picked it up at the end - it was in one piece with no damage. In that way this company did provide safe parking. However... communication with this Company was so poor as to send it directly to the NEVER USE THIS COMPANY AGAIN list. Passenger pick up and drop off was severely compromised. When calling the number given the call was continuously dropped by the business. Other users who shared our pickup transfer also complained of this problem. The wait was excessive 90 minutes! Details of the terminal and car number plate had to be repeated many times verbally and by text. I was told we would have receipts emailed for the £10 transfer fee and the £20 additional charge due to a cancelled flight - these did not materialise even when asking by phone many times. Poor, poor quality communication and poor quality administration. The carpark is a paddock in the middle of nowhere with no lights available to check your car on a night pickup so it was necessary to use the mobile phone torch. It was an affordable option... but I would rather pay £10 more to a professional business and avoid the pre and post holiday annoyance.”
“AVOID IT!!!
Very rude staff, worst customer service.
Car park is very far from airport about 10-15 miles away. On our way back as states on booking 20-25 minutes but we waited more than one hour until the driver showed up and instead of apologising for the delay took us to 2 more terminal to pick up some more passengers while there was not enough space in the car, one passenger had to sit on a luggage. After 3 hours we arrived to the parking, no one was in the office to raise our issue after we contacted them via email, I received very rude response.
Furthermore, I paid £49.44 during booking, I charged £12.50 for entrance fee and £15 extra because I did not want to give them my ghost immobiliser code. Worst experience ever. My husband I are a regular traveler, this company was the worst company we ever seen. Avoid it.”
“Do NOT use
They called me 3 days before journey and cancelled my booking without my authority
Terrible company and has cost me £30 extra to book elsewhere
This company is a fraud as far as I’m concerned”
“Don't use, Random bloke turned up to pick the car up at Heathrow, no introduction, had to ask for ID, looked dodgy already, returned to pick my car up, they used half a tank leaving it with 5 miles, stank of smoke, internal mirror having down, front bumper and fog light smashed and got a parking ticket from there first night from a Marriott Hotel, £600 repairs, had been ringing them up, but no joy, they are based in a car wash in Brentford, lowlifes! NEVER USE.”
“Avoid! Extremely negative experience!
Transfer to the airport over 20 minutes in a horrible dirty and old van. The driver is constantly talking on the phone, without a loudspeaker, driving with one hand. In the cabin there is a dangerous stench of exhaust gases, fuel and other unknown things.
Returning back, they found their car outside the parking lot. It was clear that he had been standing there for a long time, as the entire car was covered with frost. The battery is discharged, the brake light does not work, there is terrible dirt in the cabin in the driver's seat, the fuel level in the tank is half less. They left the car after cleaning the interior, got everything in the swamp. I'm sorry I didn't pay attention to the mileage when I left, but I'm more than sure that my car was defiantly used for over 200 miles! It is unacceptable!
I want to warn other potential customers!”
“Used service between 28.11.23 until 5.12.23. When I've asked operator on how far is the parking away from the airport he has reassured me that it was only 5-6 miles maximum.
On 28.11.23 when I've handled the key to your driver the meager was 59362 When I've got back on 5.12.23 and car was returned to me the mileage was 59414. The difference is 52 miles.
Supposed to be only 12 miles maximum.
Also someone used air conditioning for the back seats, which is odd if driver supposed to be just getting my car from airport to car parking place. ”
“Called 30mins before getting to the airport and then had to wait for 50mins to collect the car which cost another £10 in parking. When I returned, my flight was early and they wanted £15 extra to bring the car back earlier and only wanted cash. The hidden extras and the unprofessional manner of this company was not worth the small difference in other companies which I have used previously.”
“Car was delivered in good condition. However when I called to arrange drop off took 30 mins for the call to be picked up. Also when I finally got through to the staff they were rude and kept on lying about time of car delivery. Took almost half hour from time I called to car being picked up. On return same experience kept lying about pick up time. From time of my call to me collecting my car was an hour. Kept lying saying 15 minutes . Honesty would have been better. I would never use this service again or recommend. The parking charges was not advised and would have influence my decision to use ezybook. Not worth the hassle”
“BEWARE
These are scammers. Took my money and charged me £15 to cancel 10 seconds later after reading reviews about mileage put on cars and money taken.
Very rude and hung up on me.”
“Extremely poor service. It took more than an hour to get our car. The person on the phone would say the driver is there and will be there 5 min when actually took more than an hour.
The person was very rude, aggressive, untrustworthy and unhelpful.
Extremely bad experience and absolute disgrace. Never will ever use this company.
The car was also full of dirt and slugs on the boot door.”
