“From the quick response to my email to the prompt delivery of my order, as well as the range of good quality products — I am very impressed, and will be back.”
“Making it 5 starts so they can see the complaint. My mom orderd on the 7th of December 2023 and till today(20th) she didnt receive nothing they didnt get in contact with her nothing. I called on the 18th just to find out her order was damage and they did nothing, they didnt even put a replacement order. They didnt call back to let me know when the package will be here and if they replaced the package they damaged. The support team ain't supportive at all.
Very unprofessional and so disappointed in this place.”
“FTN is just the best, this is my second order with them and their service is just amazing. I love the quality of their products, they have made it easier for me to lead a healthier life style. I love how they always have a special free treat for me in my order!”
“Awesome products, smells great, can't wait to try out my stuff, placed my order and received it 2 days after, fast delivery service, definetly recommend to family and friends love the fact that the products are eco friendly natural and cruelty free.”
“They have an exceptional range of products, their website is super easy to navigate and their delivery and customer service is commendable. I love shopping with them.”
“I am very impressed with their level of service and with the products they sell. Their products are environmentally friendly and I will recommend everyone to buy from them and make our world a greener world!”
“Faithful to Nature is my go-to online shop for all things healthy and good for you. Their products are great, and their service is world-class! Definitely a company I would recommend to anyone I know.”
“Faithful to Nature is an online shopping store based in South Africa. As the name says, the shop's core philospophy (I think) is based around concious consumerism in accessibility to items that are, for example, palm free, no plastic, waste free, gluten free, natural/ eco-friendly etc.. I really support and enoy being able to access products/ items that are "faithful to nature"”
“I have used ftn for many years and have always loved the experience. Easy, efficient and reliable. However the last 4 times I have ordered and by order has been delivered on time even though I paid for the express delivery. When I call I send an email, nobody bothers to revert back to me to let me know what’s happened with my order or they say they’ll call back to sort it out and they don’t. I’m very disappointed in the last 4 orders that weren’t delivered. I wonder what could be going on :(”
“We ordered oat milk from the UK for our diary intolerant toddler and followed their instructions to make sure were aboe to order. Since then we’ve had confirmation that the transaction went through, followed by denials, then refusal to share any proof following order confirmations. All chats on their website were shut down as soon as we mentioned our order number. We’ve had to raise a fraud case with our bank to pursue as they confirmed the order had gone through and traced it through their records. Would’ve trust them at all.”
