FamilyGoKarts Reviews

Name: FamilyGoKarts
Rating: 2.55

2.6 Rating 87 Reviews

38 %

of reviewers recommend FamilyGoKarts

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Metrics

2.6

Based on 87 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 77%
Customer Service
Communication Channels	Telephone, Email

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FamilyGoKarts 5 star review on 28th March 2023

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“HORRIBLY RUDE . IM NOT SURE IF BEING RUDE IS APART OF THE COMPANY'S POLICY TO WORK THERE , BUT GOOD GOD THEY ARE HORRIBE !! like I would literally fight the lady if I saw her in the streets .”

Helpful Report

Posted 1 year ago

“BUYER BEWARE! After ordering, they call you to add a delivery surcharge! They already hit you for “residential delivery fee” then “lift gate service” unless you happen to have your own forklift to get a 300lb crate off their truck. After all that, they charge nearly $200 “access charge”. They slip this in on the shipping page. When they call for delivery, the shipping company only drops the crate at the curb. If you live rural, they will not drop at your house, only at the street and you get to figure out how to move the crate or do your oil change on the side of the road so you can crank it and drive it up. When I spoke to Stacy (the supposed manager) in customer service, she’s get an attitude of “well, its being delivered to the address so take it up with the shipping co.” All she wants to do is talk over you. No service skills whatsoever. These folks are scammers! I’ll update after delivery to see if the ATV even works or not.”

Helpful Report

Posted 1 year ago

“After placing an order, the next day I got a call saying that there is an additional charge of $250 for the access fee that needs to be applied to the order. This is how they catch customers by posting free shipping and after an order is placed trying to add additional fees. On their website, it does not say anything about additional fees after the order is placed. I canceled the order and will not buy from them anymore.”

Helpful Report

Posted 1 year ago

“I’m so upset I’ve purchased the falcon 250cc automatic motorcycle I had the bike for over a month and a half trying to reach out to customer service and family go karts they will not reply back or help me with my situation I purchase the bike and it will not start now I have a brand new bike that I never drove that will not start and do not know what to do about the situation”

Helpful Report

Posted 1 year ago

“***READ THIS REVIEW*** Famikygokarts is run by a polition that will absolutely burn you bad. The customer service is so rude! They do NOT back up the scooters they sell! Jeff Backer was the old mayor and currently the House representative of Minnesota, that there alone is a red flag for buyers! Look around also on offsite reviews. They burn so many people! Go shop somewhere else save yourself their aggravation! Their website states every product comes with a six month warranty the do not stand by! When you get a scooter and it has immediate engine problems a GOOD company should back that scooter up! They don't they blame the engine problem on you! All politicians are the same and that's why our country if so screwed up! Stay clear of this company! Not all families are honest especially a political family! Some people feed their family with hard work and families like this sell JUNK scooters and they just don't care! I've purchased other scooters from different companies who actually do back up their products and actually fix the problems that their scooters have! Famikygokarts talk badly about other companies and lie about them and a company that lies isn't a very good company! I purchased a scooter from Famikygokarts and it was the worst purchase I ever made! Stay Very clear from Famikygokarts! A family who has no problem robbing and burning other Americans should have their sales license taken away so they never do this to another person again! Buying any vehicle should be backed up fully but not every family is honest!”

Helpful Report

Posted 1 year ago

“DO NOT BUY! SCAM. Purchased "new" scooter. Came destroyed and not working. I clearly signed the BOL "damaged" and sent proof and notified you in under the 3 days necessary. I sent over detailed pictures and videos with a written description of damage. I did everything owner and website says. Owner and staff hangs up on you and does not answer any direct questions. I had to contact police Call the local Sheriff and report the incident on phone take 5 mins or less Tx 320-422-7800 Dispatch and Sheriff explained they are aware of the issues and getting alot of calls. Owner of company appears to be an Jeff Backer Minnesota State Representative And is the rep of the town the business is in. Give MN Attorney General an email also, ag.replies@ag.state.mn.us”

Helpful Report

Posted 1 year ago

“They are an awful company to deal with. They sent us some cheap China go cart that that is dangerous and it's taken over 4 months to deal with and they refuse to send us a shipping label for their garbage products. RUN!”

Helpful Report

Posted 1 year ago

“I did not receive the product I ordered and I’ve sent MULTIPLE emails regarding this issue and the only response I’ve received is I can pay to have the item shipped back. No one has addressed the issue that they sent me a totally different go kart then the description of what I purchased but they want to charge me hundreds of dollars to send it back. Zero communication and lack of customer service. Description clearly states it has F-N-R the one I received has no reverse(photo of description attached). They told me when I inquired about this issue that the particular item I bought does not come with reverse. False advertisement.”

Helpful Report

Posted 1 year ago

“Everything negative stated by previous customers is true. Received a go Kart that will not run. Immediately submitted service ticket as required. Several days later Jeff Backer requested videos to help diagnose issue. After submitting and resubmitting countless videos over six weeks I have not received one piece of advice or suggestion. I have only gotten 2 response emails requesting more info or better videos. When I asked to speak with Customer Service, I was told everything must go through Support, but they do not respond. The last email I sent was 12 days ago and still have heard nothing. 3 carburetors later and still not working, Motobuys is the much better choice.”

Helpful Report

Posted 1 year ago

“Horrible customer service. Buy from the competitor. They are an extortion company that can’t get you parts, can’t warranty and fix your item, you can go through the manufacture faster than dealing with these shady people. Not worth it!!”

Helpful Report

Posted 1 year ago

“Is not starting until I accelerate the moped some scratches on of the plastic and the Radio don't want listen I have to take it to repair shop to see what's wrong”

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Posted 1 year ago

“They have the worst customer service. Jeff Backer (if that's even his real name) was a complete jerk after he received payment. They took the money, then advised they didn't have product or anything close for that matter. Then they called trying to get even more money for some "fee"..”

Helpful Report

Posted 1 year ago

“I wouldn't even give them one star!!!!!! I bought a scooter from them and I'm having issues. I can't ride it and it's been 4 days now. I've been trying to get in touch with them to no avail. They won't call me back. Don't buy from them!!!!!!! Their customer service sucks big time!!!!!!!”

Helpful Report

Posted 1 year ago

“I received my product and I noticed a corner of the crate was pushed in. After unpacking the go kart I found damaged parts and paint. I filed a damage report and provided all necessary pictures and documents. The response when I finally received one was unbelievable. They blamed the trucking company and stated because I didn’t note it on the shipper receipt nothing they can do. Oh they can sell me the damaged parts at cost, no mention of adjustment for the damaged paint. I wrote them and explained (not that common sense would come in to play) hard to see any damage till product was unpacked! I tried contacting them by phone was repeatedly told we will call you back, which ever happened just excuse after excuse. I never realized I purchased the go kart from the trucking company! Whatever happened to doing the right thing and take care of the customer. This purchase was not cheap $1400.00 hard earned. In closing if you have damage you are on your own, unless you have x-ray eyes and can see through the packaging!! I’m sure they don’t care about my review.”

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Posted 2 years ago

FamilyGoKarts is rated 2.6 based on 87 reviews