Dear James,
Thanks so much for your review. It's really nice to hear your positive feedback. We are really glad you were pleased with our service and pricing.
Kindest Regards
Customer Services
FancieDress.co.uk
“Loved, loved, loved the witch outfit, witch's hat, black gloves, black nail varnish and lipstick and pink and black stripey stockings that I ordered for Halloween. The quality was far better than I expected, the outfit went very well together and it arrived just 24 hours after I ordered it. I was all-round delighted - thank you!”
Dear Jane,
Thank you, such a lovely bit of feedback! we are so glad you liked it all. Thanks so much for taking the time to let us know how it all was and we look forward to fulfilling your fancy dress needs again in the near future.
Kindest Regards
Customer Services
FancieDress.co.uk
Dear Leanne,
Thanks so much for taking the time to leave us a review, we really appreciate it.. After checking your tracking details I can see that your order was delivered next day as per the delivery upgrade you selected; unfortunately we do not offer a same day delivery service if this is what you were expecting? We are sorry that this did not meet your expectations.
Kindest Regards,
Customer Services
FancieDress.co.uk
Dear Om,
Thanks for taking the time to review our service. We are really happy that you found value for money shopping with us and hope to see you again soon.
Kindest Regards,
Customer Service
FancieDress.co.uk
“Delivery was exceptionally fast. The outfit was well packaged.
The outfit itself (pink flapper dress) was of good quality and very effective when on.”
Dear Susan,
Thanks so much for your review; really pleased you were happy with the delivery of your order. We look forward to serving you again in the near future.
Kindest Regards,
Customer Services
FancieDress.co.uk
Dear Karen,
You are most welcome and thank you so much for your kind words, we really appreciate you taking the time to share your shopping experience.
Kindest Regards,
Customer Services
FancieDress.co.uk
Dear Brenda,
Thank you for taking your time to write this kind review. We are pleased you were happy with our service and very much look forward to serving you again soon.
Kindest Regards,
Customer Services
FancieDress.co.uk
Dear Saskia,
Many thanks for your recommendations. We are always looking at ways to improve so appreciate the feedback. We look forward to serving you again in the near future.
Kindest Regards,
Customer Services
FancieDress.co.uk
Dear Sharon,
Thanks very much for your valuable feedback. We are so pleased that you enjoyed your costume.
Kindest Regards,
Customer Services
FancieDress.co.uk
“Communication was very bad. Only received an email to say thank you for registering, heard nothing about my order. The money came out of my account but I still have not relieved my order.”
Dear Emma,
Please accept our sincere apologies. Rest assured a member of the team will be in contact with you immanently on the telephone contact number you provided us with to resolve this matter.
Regarding communications about your order, you should have received a welcome email, an order confirmation email, a payment receipt email from our payment processing company PayPal and finally you should have received a despacth confirmation email. Sometimes emails can find their way into junk/spam folders so it may be worth checking for them there.
Once again please accept apologies for the inconvenience caused.
Kindest Regards,
Customer Services
FancieDress.co.uk
