Fast Software Reviews

Name: Fast Software
Rating: 1.28

1.3 Rating 120 Reviews

0 %

of reviewers recommend Fast Software

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1.3

Based on 120 reviews


Shipping & Delivery
On-time Delivery	Greater than 87%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

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Email:

social@fastsoftware.co.uk

Location:

71-75 Shelton Street, London, Greater London
London

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid for microsoft software and was not able to download the product onto my computer. Product key code did not work. Customer service was terrible. I asked for a refund and was denied. Terrible service, dishonest company, total fraud! Stay away from any purchases or services! Scam!”

Helpful Report

Posted 4 years ago

“I ordered Microsoft Office 2019 (Home & Student) for MAC and like other reviewers stated, I also got a message that my key code wasn't valid. I spent hours troubleshooting the problem. I emailed Fast Software for help (never heard back) and then emailed again, requesting a refund, and again, never heard back from them. I ended up buying directly from Microsoft, which is what I should have done in the first place!”

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Posted 4 years ago

“download didn't work -I complained to a rep at the company and he sent me another code-that did not work either-I asked for my money back-didn't happen --I did not get my money back -not a happy ripped off customer”

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Posted 4 years ago

“The license for the Mac software I purchased was for PC windows, not Mac. This was confirmed by Microsoft tech-support. I tried to contact through the FastSoftware Contact link to see if they wanted to provide the correct software license but the email came back as undeliverable. Had to dispute the charge thru my credit card company.”

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Posted 4 years ago

Hi Thank you for your feedback and I apologise for this issue. We have recently joined reviews.io to allow us to gather more customer feedback and ensure we learn and continue to provide a high level of customer service. I have sent you a private request to gather some order information to allow us to investigate this fully and provide a resolution. If you could please respond to this, we can ensure this is actioned asap. Thank you

Posted 4 years ago

“**FRAUD ALERT!** Fast Software is not a legit company. I have exchanged more than a half a dozen emails with Jack Wood at Fast Software. I have also reached out to their websites "chat" option on both the US and the UK site. Their UK phone number did not work. Their website claims to guarantee you a refund, or exchange if there is a problem. Yet I have requested a refund SIX times now over the last month. And now I CAN NOT get a response from them at all. I purchased a copy of the 2019 MICROSOFT OFFICE FOR MAC. The key I received originally told me to download Office 365. Not what I purchased. When asked I was told it was because I already had that on my system. (I didn't). After 4 tries, I reached out to Microsoft to see how to remove this non-existent 365 subscription to download my software. They confirmed I did not have 365. Reached out to Fast Software again. They gave me a different link, this led me to be able to confirm the validity of the software, but it was not a US Region One version. It asked me to choose a country in Indonesia to register it under. I asked Microsoft what I was doing wrong. I never knew there were different regional software codes etc. Microsoft told me not to install it as it could lead to problems with the software down the line. Explained this to Fast Software and requested a refund. Was told the software code worked fine just download it. I said I wouldn't. I got the exact same form letter again saying it worked fine to download it. All I want is a refund for a product I cannot use. *Guarantee* - All purchases are covered and protected by our money back guarantee if your purchased software is unable to be activated or does not remain activated you have the right to either a full refund or a replacement. Company Number: 11467318 Trademark Number: UK00003325017 Microsoft Partner Number: 5207108”

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Posted 5 years ago

“I ordered MS Office for Mac 2016 three days ago and i still do not have it. the link brought up a 'greyed -out' picture of Office so i could not click on it. AND A picture of some transfer program. i finally clicked on it and it quickly showed a bunch of things. i have sent dozens of notes to Jack wood at fast software to no avail. I sent copy of my 'receipt' from company and copy of purchase from my bank. mostly, I get a type of service request from them that has a number. the first message from them was --they could not find order or email from me --- i sent it. immediately i need Office for my work..i'm having panic attacks. oooo i tried calling them but got message 'that number not in service' I gave them my number. Oh, the reason it would not download from Apple was that it was not an authorized distributor.”

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Posted 5 years ago

“It wouldn’t download correctly even after support from customer service. And I asked to have refund, I have yet to receive my refund. I am still waiting. I would like it back as soon as possible”

Helpful Report

Posted 5 years ago

Fast Software is rated 1.3 based on 120 reviews