“Please do not order from FC-MOTO.de if you live in the USA, absolutely never...
A customs declaration is the process of declaring items you are shipping across international borders. Items shipped across international borders are typically subject to import/export taxes, customs duties and fees. Please note: When declaring articles, it is essential not to be vague in the description of the articles, and FC-MOTO.de has not done this.......
I paid extra shipping costs to be delivered faster, but my package was stuck in customs for over 1 week. DHL contacted FC-MOTO.de but they never responded to them.........
I contacted FC-MOTO.de but they responded 10 days later with no solution.
My package was held hostage because if I didn't pay the DHL fees, they would send my package back to FC-MOTO.de
And please believe me, because of this I paid $900 in fees to DHL to receive my package.
Of course, customs fees were applied because for 10 days they had time to open the box and everything: taxes were $230 and I accepted them, but more than $650 because FC-MOTO.de "forgot" to stick the customs declaration on the packaging.
DHL applied over $650.00 in fees because they worked 10 days for the customs declaration....
I was on the phone, by email with DHL 3 times a day for 10 days to find a solution.
I made the customs declaration myself, and believe me it's complicated because I'm not a professional and I don't have the customs codes.......... and finally I paid exactly $866.26 more to receive my package.......so with the extra shipping costs $900.00 more.............
No apology from FC-MOTO.de , no refund from FC-MOTO.de , no compensation from FC-MOTO.de .....
FC-MOTO.de Customer service is not effective because it does not respond............. so easy to "work" like that.............. .. ................
Now, I ordered 1 month ago, and they don't care at all about the customer that I am............. just no respect for the customer...... they collect the money , and that's all !
So, if you think you're getting a good deal by ordering from them, RUN away because it will ultimately cost you a lot more than expected!
If I had known before....”
“Simply terrible customer service. It has been a month and a half since the last shipping update and still no package. When you pay $400 for a pair of boots you would prefer that you receive the product in the riding season. Zero chance of contacting them on the phone and emails get a canned response. When they actually did reply they said that due to COVID they couldn't provide details for any shipping or tracking. Will never use them again.”
“I recently purchased a Dainese jacket from FC Moto, and it has been an extremely disappointing experience. Not only did I have to pay a staggering 17500 customs fee on top of the 35000 price, but the customer service was also abysmal. I strongly advise against ordering from FC Moto. Their hidden customs charges and lackluster customer service make them an unreliable choice for online shopping. Save yourself the frustration and look for a more trustworthy retailer.”
“Unreliable Delivery and Lost Package
when I ordered the "SIDI Mag-1 Boots" from FC-moto. Little did I know that it would turn into a nightmare. The delivery was delayed multiple times, and when the package finally arrived, it was completely damaged. To make matters worse, one of the boots was missing! I reached out to FC-moto's customer service, hoping for a solution, but they seemed indifferent to my predicament. Losing a package and receiving damaged goods is simply unacceptable.”