Feather & Stitch Reviews

4.9 Rating 1,033 Reviews
99 %
of reviewers recommend Feather & Stitch
4.9
Based on 1,033 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Feather & Stitch Reviews

About Feather & Stitch:

Our aim at Feather & Stitch is to provide a fabulous boutique shopping experience outside central London. Each season, items are handpicked from mainly Danish, French and other European designer labels with a focus on stylish everyday pieces - well cut jeans, luxurious knitwear, silk blouses and dresses and beautiful accessories.

Owner and Founder, Fiona Sanderson, cut her teeth in the world of fashion travelling the globe as a buyer for a big high street retailer before founding Feather & Stitch in Richmond, Surrey in 2009. This was also the year Fi had her first baby - Fi has found it interesting at times juggling the two!

Feather & Stitch's mission is to help customers find their own individual style and one of the team is always on hand to offer one-on-one styling advice. We also order items in specifically for customers and pride ourselves in delivering an amazing shopping experience and personal service.

We'd love to see you in the shop if you are travelling through Richmond, so do pop by!

Visit Website

Phone:

+44 (0)20 8332 2717

Email:

info@featherandstitch.com

Location:

16 King Street
Richmond
TW9 1ND

Write Your review

Tell us how Feather & Stitch made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
Anonymous
Anonymous  // 01/01/2019
Receiving a package from Feather & Stitch is the highlight of my week!! Always so beautifully wrapped and personable.
Helpful Report
Posted 11 months ago
Quick delivery and order was simple and easy
Helpful Report
Posted 11 months ago
Fabulous selection of clothes and mail order is great - beautifully wrapped and sent so quickly
Helpful Report
Posted 11 months ago
Beautiful items - really pleased with them! Great quality and a perfect fit.
Helpful Report
Posted 11 months ago
Lovely selection of clothes
Helpful Report
Posted 11 months ago
Hand written note which was lovely - beautiful wrapping and fantastic product
Helpful Report
Posted 11 months ago
The service was great - really quick delivery, nice packaging and I liked the little note - makes it more personal.
Helpful Report
Posted 11 months ago
Quick delivery. The earrings were well packaged and just as expected.
Helpful Report
Posted 11 months ago
Fabulous clothes, beautifully wrapped and fast delivery. Highly recommend.
Helpful Report
Posted 11 months ago
Very efficient service !! Appreciated the personal note in the parcel!!
Helpful Report
Posted 11 months ago
Sadly I ordered an item online which was not longer available in my size. F&S kindly called and asked if I’d consider a different size - unfortunately I know that brand’s sizing and it wouldn't be suitable but I was pleased to be asked
Helpful Report
Posted 11 months ago
Quick delivery, beautifully wrapped
Helpful Report
Posted 11 months ago
Excellent fast delivery and beautifully packaged. Thank you
Helpful Report
Posted 1 year ago
Excellent mail order service. Prompt delivery and no issues
Helpful Report
Posted 1 year ago
I love the choice of clothes that Feather and Stitch offer and the quality is great.
Helpful Report
Posted 1 year ago
I love the cardigan, and rapid service, I shall be keeping a keen eye on the website.
Helpful Report
Posted 1 year ago
Fabulous!!
Helpful Report
Posted 1 year ago
Highly recommend. Goods were despatched quickly and received within a few days of the order. Beautifully wrapped with personal message.
Helpful Report
Posted 1 year ago
Feather and Stitch- awesome as always. The most amazing customer service team. Packages always beautifully wrapped with a lovely note- but the clothes inside always meet expectations. Never yet returned anything!!
Helpful Report
Posted 1 year ago
Lovely jumper but I was a bit miffed that the day after I bought it jumpers were reduced by 20%. A bit irritating.
Helpful Report
Posted 1 year ago
Dear Susan, Thank you so much for your feedback, we are delighted that you are pleased with your jumper. We are so sorry that your order was placed before the Knitwear promotion started, and would like to offer you the 20% discount by way of a goodwill gesture. Please do get in touch with the shop at shop@featherandstitch.com and we will organise this for you. If you ever need any help, please don't hesitate to reach out to us! Sincerely, Helen
Posted 1 year ago
Feather & Stitch is rated 4.9 based on 1,033 reviews