Feather & Stitch Reviews

Name: Feather & Stitch
Address: 16 King Street, Richmond
Rating: 4.92

4.9 Rating 1,035 Reviews

99 %

of reviewers recommend Feather & Stitch

4.9

Based on 1,035 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Feather & Stitch:

Our aim at Feather & Stitch is to provide a fabulous boutique shopping experience outside central London. Each season, items are handpicked from mainly Danish, French and other European designer labels with a focus on stylish everyday pieces - well cut jeans, luxurious knitwear, silk blouses and dresses and beautiful accessories.

Owner and Founder, Fiona Sanderson, cut her teeth in the world of fashion travelling the globe as a buyer for a big high street retailer before founding Feather & Stitch in Richmond, Surrey in 2009. This was also the year Fi had her first baby - Fi has found it interesting at times juggling the two!

Feather & Stitch's mission is to help customers find their own individual style and one of the team is always on hand to offer one-on-one styling advice. We also order items in specifically for customers and pride ourselves in delivering an amazing shopping experience and personal service.

We'd love to see you in the shop if you are travelling through Richmond, so do pop by!

Visit Website

Phone:

+44 (0)20 8332 2717

Email:

info@featherandstitch.com

Location:

16 King Street
Richmond
TW9 1ND

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've sent back the item.”

Helpful Report

Posted 1 year ago

Dear Cathy, we are sorry that the item you purchased was not suitable on this occasion. We hope that you will shop with us again soon. X

Posted 1 year ago

“My order was taken, plus the payment, then received an email straightaway to say the shorts I had ordered were out of stock . Payment for these should not have been taken from my account as they were clearly out of stock.”

Helpful Report

Posted 1 year ago

Dear Lynn, I am so sorry that you were disappointed on this occasion. There are, on very few occasions Inaccuracies on stock count. At the time you ordered your shorts, the system did think we had these in stock but sadly this was an error. We acted as quickly as possible and you were refunded straight away. Please accept our sincere apologies on this occasion.

Posted 1 year ago

“Really helpful when my return went missing due to courier mistake. All sorted very quickly”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback, we really appreciate this and we are sorry that there was an issue and delay with your delivery but pleased to hear it was sorted quickly. X

Posted 1 year ago

“Took money after which called to say sometime later that product unavailable. Given that I placed an online order with a discount have a feeling that it was sold to a store customer at full price”

Helpful Report

Posted 2 years ago

We are so very sorry that the item you ordered was out of stock. This rarely happens and when it does we are always sorry to disappoint our customers. It happens if there is an error in our stock system and that does sometimes happen. Please be assured that we would not have sold the item to another customer. We really hope that you will be shopping with us again soon. X

Posted 2 years ago

“Item was nothing like as expected and far too big (not in accordance with size). Also, no return form was enclosed in the parcel. I returned the item within three days of receiving it sending it Recorded Delivery and a note explaining everything and requesting refund. I still have not received an acknowledgement. Needless to say, I am not impressed.”

Helpful Report

Posted 2 years ago

Dear Christina, we are so sorry to hear this. We have since spoken to you and explained that your refund was processed on the same day that the return was received by us. We are sorry too that you were disappointed in the sizing. X

Posted 2 years ago

“I have not received my order yet.”

Helpful Report

Posted 3 years ago

Dear Christina, I am very sorry to hear that you have yet to receive your order. Your order was placed on December 13th and dispatched by us via Royal Mail on December 14th. There are Postal delays at the moment due to the Pandemic and issues surrounding Brexit. In saying that, I have checked your tracking information and it is on route to you and I would hope it will be with you very soon. I will follow up on email with you about the arrival of your parcel. Please accept our apologies about the postal delays you have encountered. X

Posted 3 years ago

“I have not yet received my order ☹️”

Helpful Report

Posted 3 years ago

Sorry to hear you have experienced a delay. Unfortunately, in the current climate, it's difficult to guarantee delivery times so we appreciate your patience whilst your order is making its way to you via Royal Mail. Please contact us at shop@featherandstitch.com and we will be able to provide a tracking number for you so you can see where your parcel is in transit. Hopefully it will be with you soon!

Posted 3 years ago

“Given that I have returned the item, I suggest you coordinate”

Helpful Report

Posted 4 years ago

Hi there, please give us a call! All our returns are up to date, so perhaps we haven't yet received it? We'll do this straight away if you get in touch. Thank you.

Posted 4 years ago

“This was my first order and I was sent the wrong shoes! Sadly I bought the last pair and somebody else snapped it up from the shop or maybe just took it from my bag before I collected it.”

Helpful Report

Posted 4 years ago

Hi Adel, thanks for your review. As you know, we were so disappointed for you that we'd made this mistake. It very rarely happens, however on this occasion, this was down to pure human error in a busy boutique during our very busy sale period. We're really very sorry.

Posted 4 years ago

“Order acknowledged, money taken and then order cancelled by Feather & Stitch as stock unavailable. Ridiculous waste of time. Won’t bother with them again.”

Helpful Report

Posted 4 years ago

Hi thanks for your review, we’re sorry the tops you ordered were out of stock. As you know, we called and refunded you immediately, however we do appreciate that overall this was a disappointment. Very very occasionally items aren’t updated quickly enough on our stock system and this is sadly what happened here. Huge apologies again.

Posted 4 years ago

“Ordered 2 dresses, received a phone call the next day to say one of the items had sold out, but I was still charged for the item , and 10 days later I have still not had a refund . Disappointed”

Helpful Report

Posted 4 years ago

Hi Katie, we appreciate your feedback. Unfortunately, there was a gap in one of our processes, which led to a rare delay in your refund (processed yesterday). We'll call you today to talk you through this and to apologise. Our usual turnaround for refunds is 2-4 days. Thank you for your review to enable us to work smarter.

Posted 4 years ago

Feather & Stitch is rated 4.9 based on 1,035 reviews