Feather & Stitch Reviews

Name: Feather & Stitch
Address: 16 King Street, Richmond
Rating: 4.92

4.9 Rating 1,035 Reviews

99 %

of reviewers recommend Feather & Stitch

4.9

Based on 1,035 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Feather & Stitch:

Our aim at Feather & Stitch is to provide a fabulous boutique shopping experience outside central London. Each season, items are handpicked from mainly Danish, French and other European designer labels with a focus on stylish everyday pieces - well cut jeans, luxurious knitwear, silk blouses and dresses and beautiful accessories.

Owner and Founder, Fiona Sanderson, cut her teeth in the world of fashion travelling the globe as a buyer for a big high street retailer before founding Feather & Stitch in Richmond, Surrey in 2009. This was also the year Fi had her first baby - Fi has found it interesting at times juggling the two!

Feather & Stitch's mission is to help customers find their own individual style and one of the team is always on hand to offer one-on-one styling advice. We also order items in specifically for customers and pride ourselves in delivering an amazing shopping experience and personal service.

We'd love to see you in the shop if you are travelling through Richmond, so do pop by!

Visit Website

Phone:

+44 (0)20 8332 2717

Email:

info@featherandstitch.com

Location:

16 King Street
Richmond
TW9 1ND

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yes, thanks, finally received it after some back and forth and chasing Royal Mail. The delay was on their end, which is why I have rated the delivery poor, but appreciate you trying to follow it up!”

Helpful Report

Posted 1 year ago

Dear Juliet, We are so sorry you had difficulties with the Royal Mail delivery and apologise for the inconvenience caused. We are looking into alternative methods of delivery to try and avoid any further issues going forward. We hope you enjoy your purchase, Many thanks Anna @ Feather & Stitch

Posted 1 year ago

“As per previous. Love your collection and your offering. But there was a small snafu where I didn't get an email letting me know my order was ready so I had to chase up on Christmas eve and then rush down before you closed on a pretty busy day.”

Helpful Report

Posted 2 years ago

Dear Charlie, thank you for leaving us feedback. We are so sorry about this mix up and hope you accept our sincere apologies on this occasion and we hope you will be shopping with us again soon. We have endeavoured to put in place further checks to ensure this does not happen again in the future. X

Posted 2 years ago

“Showed as having stock online. Ordered it and then received a call a day later stating the item was not in stock and refund would be arranged. Refund was arranged. However, in retail taking an order for something showing on the website as in stock and then delivering it is key for reputation and brand. I was then left scrabbling around and paying for express delivery for my wife’s birthday. I will not use Feather and Stitch again.”

Helpful Report

Posted 4 years ago

Thanks for your review, we appreciate your comments. We are sorry for this situation. We’re a small team working in a busy boutique, where we like to give a full and personal service. Sometimes that means during busy periods, such as the sale, there is a small delay between an item being sold in the shop and it coming off our website. As you say, we were as quick as we could be in letting you know and in refunding you, and we’d always be keen to suggest an alternative. However, this time we obviously let you down. Apologies again.

Posted 4 years ago

Feather & Stitch is rated 4.9 based on 1,035 reviews