Firefly Car Rental Reviews

1.0 Rating 26 Reviews
0 %
of reviewers recommend Firefly Car Rental

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Anonymous
Anonymous  // 01/01/2019
They over charged us. And even, charged us extra without any permission which I had to get the bank to dispute the amount.
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Posted 1 week ago
We have been fraudulently charged 418 euros to out credit card the day after we arrived back from Málaga following a car hire with Firefly from Málaga Airport. Still unsure what it was allegedly for as cannot get through to them and they have not explained this to us. This seems to be common practice judging from the reviews here. Would avoid at all costs and will never use them again.
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Posted 1 week ago
Scammer!! Stay away from this rental company!!! We had a TERRIBLE experience , we rented a car at Malaga airport, the car rental cost £191.93 + I ordered full insurance for £55.89, when we were asked at the check-in desk about additional insurance we declined,but they force you to sign for a deposit they say you will get back when you return the car. when we returned from holiday the next day, our credit card was charged extra £193.77, per rebuttal, which is more than the total cost of the car rental. when we contacted the company to try to clear up this misunderstanding phone not answered, and I can’t find email address Terrible service, would not recommend to anyone!!!
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Posted 2 months ago
Avoid like everyone else is saying, I rented at alicante airport through do you spain, at the counter they blocked €1000, they also took a surcharge for refuelling of €31 and a full tank of €85, so €116, I was told to give the car back empty which I questioned but was assured to give it back empty or with fuel and I would be refunded for the fuel in the tank. I've since checked my credit card statement and there's no charge for €116, there is a charge for £193, for what I've no idea, must be for fuel but way more than €116. Do yourself a favour and avoid if you don't want scammed.
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Posted 3 months ago
Cheated by Firefly on the Super Cover insurance. We weren't cautious enough and relied on the employee's explanations regarding the fees. She said we paid for a fuel guarantee only and it would be reimbursed at the end of the rental. We indeed got back the fuel guarantee but they kept 150€ for of an insurance we dit not need and did not want. I wrote to them and Car Trawler, they would never admit. Avoid them and mother company Hertz at all costs.
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Posted 3 months ago
They charged me an additional £94, as I read the other reviews I was lucky with this low amount! No reason of the charge, I took back the car undamaged, on time, with full tank. They don`t answer the phone, don`t call back,. I cannot download the final bill and charges, the system did not find me. This is a total scam company, as I read the other reviews, they do this with everyone, please keep away from this company!
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Posted 4 months ago
Oplichters. En dit is vaste orik bij dit bedrijf. Je wordt belazerd waar je bij staat.
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Posted 5 months ago
Sadly experienced same as everyone on here . Firefly definitely out to scan everyone. Steer clear at all costs !!!!!! About time booking.com and other companies stopped using them !!!!
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Posted 5 months ago
This companies trading practices are unacceptable. We were charged £138 for refuelling our hire car even though proof of refuelling had been provided. They refuse to accept all the evidence we’ve provided and refuse to refund us the charges. We had to claim on our credit card to return the money. Firefly should not be able to get away with this sort of business practice. Stay well clear unless your willing to do battle with an unscrupulous company
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Posted 5 months ago
Scam, lure with attractive car rental prices, then when picking up the car € 192 extra is charged at the Firefly counter, for example for a full tank and € 50 extra 'service costs' for refueling?! + airport tax, 5 lines of fabricated and unavoidable costs. On top of that, immediately pay a deposit of 1,000. Firefly/Hertz employees are behind this doyouspain policy. When picking up the fuel gauge is not even at the top and I still had to refuel the car myself. We get a car with various minor damage, so they have damaged customers € 1000 per time and therefore do not repair the damage. I had pre-booked a specific car, but then I even got a smaller car, but according to the desk clerk, it fell within the same category. Scandalous practices, stay away from doyouspain and firefly!
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Posted 7 months ago
never again this car rental company - car booked through rentalcars.com with full insurance, FireFly did not accept the insurance without any notice and let me sign their insurance without informing me or at least mentioning it. I had no opportunity to express my approval or disapproval, the lady at car pick-up just presented me with one paper and said - yes, everything is fine, you have full insurance, sign here and you can go. It cost me extra EUR 280. FireFly's behaviour is totally unreliable, unethical and unprofessional.
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Posted 7 months ago
Terrible. The Ryanair of car hire, paid in full before collection yet they still managed to scam us out of another €200 euro! Avoid at all costs!
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Posted 7 months ago
Read the reviews about Firefly. They are all true. Avoid them at all costs. They will scam you out of money one way or another. They incentivise their staff to add huge charges to your account. If you try to complain they will completely ignore you. Avoid!!
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Posted 7 months ago
We rented a car at Malaga airport and had paid for the car in advance. When we got to the counter they asked if we wanted extra insurance. We answer no, we don't need that. When we got to the next counter to pick up the car, they asked for a credit card where they stated that they were deducting a deposit which we will get back on delivery of the car. They deducted 444 euros. When we got home to Norway, we got 147 euros back. I wanted to hear the reason for this and spent a long time trying to find the right place to turn to in this matter. When I finally got an answer, they said it was because we had signed up for Supercover! Which we never did. I've emailed back and forth to explain that we didn't ask for this, but they won't budge and won't refund! I feel this is really deceiving customers. Steer clear of Firefly, Cartrawler and Hertz. A good piece of advice is to read EVERYTHING on the contract, even if there is a mile-long queue behind you! Tell all your friends about this so they are aware of this practice.
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Posted 8 months ago
The company lives off fraud. For a child booster seat they charge the same as for a car! In addition, they strongly urge you to take out insurance, even if you already have it. Be careful when signing the papers before getting the car. And take good photos of the car from all sides before you get in it. Better yet, avoid them.
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Posted 9 months ago
Booked online through Ryanair, paid £150 for a car for 2 week including insurance. Got to the counter and straight away started adding charges, Airport tax £41, insurance £235, 2nd driver £35 plus the £1000 refundable cover. Told them to shove it, avoid at all costs, thieves.
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Posted 9 months ago
I booked a car for 5 days with Firefly Alicante via Ryanair website. I added full Insurance protection with Rentalcars.com. On collecting the car I was asked at the Firefly desk if I wanted to take out extra insurance, I explained I had already taken this out as show on my Rental Voucher, the member of staff replied ‘you’ve taken it with another insurance company that’s fine’. I was then asked to sign my rental agreement in 10 different places. To be fair I didn’t read this in detail as there was no doubt that I didn’t want the extra insurance and the staff member had seen my rental voucher. A day after returning the car I noticed Firefly charged me £31.57 for additional insurance that I did not need and they had acknowledged I was already covered for. I have tried to get a refund of this money without success. Prior to checking my credit card account I had given Firefly an excellent review. I have now checked online reviews and Firefly seem to be doing similar to many other customers. They are either making lots of mistakes or are ripping off customers, I know what I think and will never go near this company again. I just wish I had read the reviews beforehand.
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Posted 1 year ago
If i could give zero stars i would as 1 star is too much for these thieving scum bags. AVOID THESE CROOKS AT ALL COSTS. This is honestly the worst organisation that i have ever dealt with in my entire life. They will rip you off and bleed you dry and try to get as much money out of you as possible. They first gave me a car with scratches all over it. On return, they tried to argue with me telling me that i had caused them. Luckily and thank god i had taken sevaral pictures and videos and so they had to back down and forget that idea. They finished checking over the car and i was told every thing was fine. Then the following day when i got home back to the UK they had taken £250 off my credit card. I immediately contacted them and was told it was to clean the car. I honestly nearly fainted. How can you justify taking £250 for a car clean? I disputed this but because of the language barrier (which they clearly use to their advantage) i wasn't getting anywhere. I contacted my bank and now 1 month later i am still having an ongoing dispute with them over the payment and i still.have not got my money back. I hired the car at Malaga airport for 3 weeks. I have 3 children..obviously the car would have needed a wash and a hoover inside but what....at the cost of £250??? That is just insane! Surely every car needs to be cleaned after its been hired and used? Another thing they did was charge me €175 euros for a full tank of petrol when i collected the car. A full tank costs about €35 euros! I was told if i brought the car back with fuel, i would be reimbursed for the petrol I brought back. I returned the car with half a tank of petrol. However, they only reimbursed me €14????? Please do the maths because i just cannot work that one out. Im still waiting for Jeremy Beadle to jump out infront of me. I could go on forever about how bad these crooks are. Just please please please do not book with them and go with a different company. If you want further clarification on what i am saying just read the reviews. If only i did that before booking with these scumbags!
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Posted 1 year ago
What a bunch of cowboys. We returned a rental car and we'd filled it to the brim with petrol some 30km from the airport. At the airport they said this was 'too far away' and charged us £45 for the missing fuel. £45! We only used £35 worth of petrol on the whole holiday. What a joke. I'll never use them again, and if you do, make sure you don't get scammed on the fuel.
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Posted 1 year ago
This company are thieves, They added recovery to my account which was close to the amount we paid for car hire, when I questioned it he actually told me thats what it was for ( the hire cost) and to ignore the recovery word, Why would I get recovery on their car when its less than a year old!!!! I believed him as that was the only amount showing so thought I was signing for the original fee paid!!! What an idiot I was. Do not fall for that, I should have checked the reviews on google as it is a common thing with them and thats why I am wanting everyone to know they will scam you. I cant fight it cos I signed it, thats how they get you...he blatently lied, it was late and I was tired so I believed him, who wouldnt?
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Posted 3 years ago
Firefly Car Rental is rated 1.0 based on 26 reviews