“I booked a car for 5 days with Firefly Alicante via Ryanair website. I added full Insurance protection with Rentalcars.com. On collecting the car I was asked at the Firefly desk if I wanted to take out extra insurance, I explained I had already taken this out as show on my Rental Voucher, the member of staff replied ‘you’ve taken it with another insurance company that’s fine’. I was then asked to sign my rental agreement in 10 different places. To be fair I didn’t read this in detail as there was no doubt that I didn’t want the extra insurance and the staff member had seen my rental voucher.
A day after returning the car I noticed Firefly charged me £31.57 for additional insurance that I did not need and they had acknowledged I was already covered for. I have tried to get a refund of this money without success.
Prior to checking my credit card account I had given Firefly an excellent review. I have now checked online reviews and Firefly seem to be doing similar to many other customers. They are either making lots of mistakes or are ripping off customers, I know what I think and will never go near this company again. I just wish I had read the reviews beforehand.”
“Booked online through Ryanair, paid £150 for a car for 2 week including insurance. Got to the counter and straight away started adding charges, Airport tax £41, insurance £235, 2nd driver £35 plus the £1000 refundable cover. Told them to shove it, avoid at all costs, thieves.”
“If i could give zero stars i would as 1 star is too much for these thieving scum bags. AVOID THESE CROOKS AT ALL COSTS. This is honestly the worst organisation that i have ever dealt with in my entire life. They will rip you off and bleed you dry and try to get as much money out of you as possible. They first gave me a car with scratches all over it. On return, they tried to argue with me telling me that i had caused them. Luckily and thank god i had taken sevaral pictures and videos and so they had to back down and forget that idea. They finished checking over the car and i was told every thing was fine. Then the following day when i got home back to the UK they had taken £250 off my credit card. I immediately contacted them and was told it was to clean the car. I honestly nearly fainted. How can you justify taking £250 for a car clean? I disputed this but because of the language barrier (which they clearly use to their advantage) i wasn't getting anywhere. I contacted my bank and now 1 month later i am still having an ongoing dispute with them over the payment and i still.have not got my money back. I hired the car at Malaga airport for 3 weeks. I have 3 children..obviously the car would have needed a wash and a hoover inside but what....at the cost of £250??? That is just insane!
Surely every car needs to be cleaned after its been hired and used?
Another thing they did was charge me €175 euros for a full tank of petrol when i collected the car. A full tank costs about €35 euros! I was told if i brought the car back with fuel, i would be reimbursed for the petrol I brought back. I returned the car with half a tank of petrol. However, they only reimbursed me €14????? Please do the maths because i just cannot work that one out. Im still waiting for Jeremy Beadle to jump out infront of me.
I could go on forever about how bad these crooks are. Just please please please do not book with them and go with a different company. If you want further clarification on what i am saying just read the reviews. If only i did that before booking with these scumbags!”
