“We had reason to phone your customer services today as our careline went off again as an emergency.we thought it had been fixed but had another false call today at 2pm.
We phoned to report this error and after being chased up by our (ex sadly missed)managerTRACY GURSCO we had an engineer within two hours, thanks for such prompt action”
“Balmoral Court.
Wilma is a first rate Development Manager. Very capable, professional and delightful to deal with.
I would highly recommend her.
Mike.”
“My mum lived in Chapel court friendly place ,the manager Jeanette was on hand for any problems ,large or small she would help sort it out ,we where kept in formed about anything going on in the building .had lovely afternoon before Xmas with singing group with coffee mince pies ,this was all done in accordance with covid guide lines .”
“I live at Charlwood Court in Devon and we had a new manager start with us on March 1st this year, she has helped to keep in touch with my family in Australia by assisting me to learn how to use my new tablet, this has made such a difference me and I feel so much closer to them. Even though Mandy has only been here a short time she has helped us through many problems as she is always happy to listen.”
“I have been a resident at Highfield Court about 4 years now, and my first sight of the complex really impressed me, set in gardens with lawns, trees, fragrant shrubs and benches dotted about to sit and rest. The individual properties are nicely laid out and the manager, Avril Shaw does all she can to ensure the welfare of the residents, and I have always found her more than willing to try and deal with any problems that arise. She could not be more helpful. It is very reassuring too for us as residents to have a 24 hour alarm call system, accessed from every room as well from a personal call button that can be worn on wrist or round the neck, with the additional benefit that if we do not press a button each day to let Avril know we are ok she will make a point of coming to check for herself to make sure all is well.
It is a lovely place to have a home.”
“Manager Lorraine Park Gate
On the 15th of January I moved into Park Gate, from the onset things were difficult because of a flood caused by the flat opposite, I was unable to put all my belongings in place until the bedroom was dried out and redecorated, which I had a great deal of help and support from Lorraine she did every thing possible to make this period stress free for me.
Lorraine is a good communicator and ensured that at all times I knew and understood the time table and events relating to contractors visits.
I have a profound hearing loss, which makes things challenging for me. She explained everything to me and also to my family.
Sometimes when you’re deaf its easier not to speak to people. Not with Lorraine. She is very approachable and seems to understand my problem. She goes out of her way to make sure I understand. I am very fortunate to have her as the manager of this development. If it was possible to rate her with more stars I would have done.
Sue Bate.”
“I would like to give the house manager Lyn at Chestnut Court, Castle Bromwich, Birmingham a review, my elderly Aunt has recently sold her apartment there as she now needs a nursing home, each time we have arrived at Chestnut Court Lyn has always been very polite, very helpful, very approachable if we ever needed to discuss anything regards Aunt. Lyn is always very pro active around the site, with the recent Covid situation, Lyn is always keeping the touch points clean, she always has time to speak to the residents who live there, she has even set up ' emergency food bank' incase any resident has to isolate, there is food supplies etc for them. My Aunt has lived at Chestnut Court for over 20 years, recently in December 2020 my Aunt, had a fall and broke her hip, Lyn rang family to let us know and stayed with my Aunt till the paramedics came and stayed till the paramedics left. I really do think that Lyn goes above and beyond her duties there as the house manager.”
“I have lived in Alveston Grange for 18 months and I am very content . The estate overseen by Heather Goldsworthy the manager of the site ensures the public areas are well maintained and is helpful and caring .Keeps the residents informed of day to day services provided under the manage agreement . A perfect place to live privately but also to be part of the community.”
“I have been a resident for the past 18 months. I rent my flat. I have found first port to be prompt and efficient when I have contacted them to fix a couple of problems in my flat. Given the situation with cvid19 they do a good job under difficult circumstances. Our site manager is friendly, helpful and gets things done. Having rented for years from various landlords I can say I'm happy with my flat and the other residents.”
“Pegasus Court in Leatherhead. My home is a spacious, comfortable 2 bed apartment. The building with its Juliet balconies looks inviting, is carpeted throughout, and surrounded by a lovely garden and 2 car parks: one for visitors, and the other gated underground one for the residents. Our development manager, efficient, friendly and helpful, makes sure that house and garden are well maintained and checks that everything within the communal areas is always in working order and to the standard of Health and Safety regulations. Her priority is the safety and well-being of the residents. Thanks to her and my lovely neighbours I feel safe and happy here. Thank you, Sara, you are a star. The service charges are rather high, but you get what you pay for!”
“Our father moved into Rivendell Court, Hall Green in May this year, it was a very stressful time as he could not go back to his house after a fall. We as a family had a lot of help and support from Robert Cartwright, the development manager. Rivendell has a nice atmosphere about it and is very well organised, I'm a frequent visitor and place is always clean and tidy and Robert is always around so that in itself is good peace of mind, and dad seems settled and comfortable in his flat. Dad enjoyed the lovely garden in the good weather.”
“I am so sorry to read complaints about your company. So I am pleased to change all that and say the staff at Ingress Park, led by David Tugwell, do a wonderful job, often in difficult circumstances. To all our hard working staff (ground, maintainance, cleaners) and to those in the office and effectively on the front line I would like to say a big thank you.”
“Mick & Linda have lived at Monmouth court Newport around 28 months & are satisfied with the service given by our house manager Sharon Ford
No complaints so far.”
“Pfttt where is the warden for Oak lodge Hockley????? What on earth is going on?
Supposed to be warden assisted!!
Pull your finger out and get someone in there immediately! You are breaking your contract.”
“Their services are completely horrible and ridiculous. Firstly, they have an issue with receiving parcels. I have lived in several buildings over the years and this is the first time I have encountered such an issue. Secondly, expecting any repairs from them is a joke. They take days to reply to basic emails and never have any updates. We have gone months without basic repairs being done, resulting in a bad case of mould in the house. Choose any other property management company but please don't pick them.”
