Floorstore Reviews

4.8 Rating 224 Reviews
96 %
of reviewers recommend Floorstore
4.8
Based on 224 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
On-time Delivery
100%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Read Floorstore Reviews

About Floorstore:

Floorstore, widely recognised as one of the UK’s leading flooring suppliers.

Established in Leeds since 1961 we are a family run business constantly striving to introduce new products sourced from all over the world, offering us a leading edge against our competitors, in all aspects of the floor covering market.

Here we pride ourselves on offering the highest quality products at the best prices, fitting and delivering throughout the UK on a daily basis, with our sales team sharing over 150 years of collective knowledge in the flooring sector.

Our awardwining showrooms are seen to be a leading light in developing flooring’s tailored to the customer’s requirements. Come visit us and explore our vast range, or call and speak to a friendly advisors.

Visit Website

Phone:

0113 831 4310

Email:

sales@floorstoregroup.co.uk

over the moon with our new flooring - we can’t believe the finish & were so pleased with how simple the process was, thanks again!
Floorstore 5 star review on 15th January 2022
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Posted 2 years ago
Hi Charlotte, Wow that looks absolutely amazing! Here at Floorstore we always strive to make the process as easy for the customer as possible, while still providing excellent standards of customer service. We're all thrilled that you're happy with the service you received and that we were able to help transform your home. We hope you keep us in mind for any future flooring needs :) Many Thanks, The Floorstore Team
Posted 1 year ago
Absolutely love my stair runner and stair rods! So impressed with how the runner was fitted and the whipping done all on site to ensure the perfect fit!
Floorstore 4 star review on 24th August 2021
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Posted 2 years ago
Hi Rebecca! We really appreciate you taking the time out to share your experience with us. We put customer experience and satisfaction as our priority, our team will definitely be happy to read what you wrote. Hope you love your beautiful bespoke stair runner. Thanks for your kind words and we look forward to seeing you again! The Floorstore Team.
Posted 2 years ago
I'm absolutely impressed by the service I've been getting from the staff at the Regent Street Leeds store, I would 100% recommend this place and guarantee you won't be disappointed
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Posted 2 years ago
Hi Rebecca, We really appreciate you taking the time out to share your 5* experience with us. We put customer experience and satisfaction is our priority, so I am the Regent Street team will definitely be happy to read what you wrote. Thanks for your kind words and we look forward to seeing you again! The Floorstore Team.
Posted 2 years ago
These guys know their game inside out. I walked in urgently needing a solution to a flooring problem. They sorted it.
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(Floorstore Outlet, Regent Street) - Posted 2 years ago
Hi Paul, thank you very much for letting us know about your great experience in one of our branches 😊 customer satisfaction is key for Floorstore and we hope to see you in-store again soon!
Posted 2 years ago
Excellent from ordering to fitting
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Posted 2 years ago
Hi Malcolm, Thank you very much for taking the time to let us know about your great experience 😊 good customer service is key for Floorstore and we cannot wait to see you in-store again soon!
Posted 2 years ago
DO NOT USE THEM - especially as agents on behalf of their subcontracted fitters. They are terrible, and you will have delays in service. Ordered some LVT and there was a 6 week wait for fitting. Called after 4 weeks to check the fitting date was correct, only to be told nothing was booked in on their system. They checked with customer service agent who booked it, and then said everything was still booked for the correct date. Fitter did not turn up on said date (after a 6 week wait), and Floorstore gave conflicting statements saying fitter was ill, fitter was in hospital but had collected the flooring, then fitter had not collected flooring - could not tell which it was. Seems a coincidence. Either way, no fitting date as yet and seems to be dishonest. They will not divulge name of the fitter despite saying your contract is with them. Customer service is slow at responding and calling back, and no apologies were given.
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Posted 2 years ago
We’re sorry to hear you’ve been unhappy with your experience Tim, and would like to offer our sincere apologies for your inconvenience. Built over 60 years, we take pride in our reputation for exceptional customer service, and I can assure you that this situation is far from typical for Floorstore customers. By way of explanation, the scheduled fitter was unable to attend on Monday as a result of incredibly sensitive personal circumstances. We hope you appreciate that we were reluctant to pass on his contact information as his circumstances meant it was not possible for him to field work calls. Just three days on we have not yet been able to schedule a suitable replacement, however we are actively working on this and will be back in touch as soon as we are able to confirm a quality fitter for an appropriate time. Whilst fitters’ ability to work is entirely out of our control, our extensive network of reliable and experienced tradesmen means we can almost always avoid any customer disruption. Unfortunately demand for quality fitters is exceptionally high at the moment so it is taking a little longer than usual. As I said above we will continue to be in touch with updates and look forward to your LVT being fitted as soon as is possible.
Posted 2 years ago
Used the floorstore once again and fantastic as always. Easy to deal with, helpful and good service from start to finish.
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Posted 3 years ago
Excellent service from the guys
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Posted 3 years ago
We received incredible service from first contact to having our carpets fitted. Liam was very helpful in helping us chose the best options for our house, and he was certainly right, we are so pleased with the results. We were well communicated with throughout and would not hesitate to recommend. We will be using floorstore for future flooring requirements without a doubt. Thank you!
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Posted 3 years ago
Excellent service and Wayne’s fitting quality was exceptional!!
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Posted 3 years ago
Great customer service and delivery on time. This is my second time ordering from the company and will always have them considered for any future flooring needs and I won’t hesitate to recommend them. Big thanks to Lee!
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Posted 3 years ago
Friendly and knowledgeable – actually, really impressive service: phoned up with order late on Friday, flooring delivered on Wednesday morning. This included amending the order (mix-up over size of herringbone flooring, mine not theirs) and then request on the Monday for an extra item – all delivered by 10.30 on the Wednesday, including the extra item (they’d anticipated I’d call back to add the extra item so did it for me to avoid additional delivery costs). Exactly the service you want, particularly with complicated and expensive items like floors – thank you.
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(Floorstore, Harrogate) - Posted 3 years ago
We recently purchased a product from Floorstore called Sanders & Fink Traditional Oak for our kitchen and hallway. I must say that it looks absolutely fantastic, however the secret is also to have this product fitted by an expert with this product to help towards the excellent finish. Also great service from Steve at the Wakefield Store. Steve & Deirdre Marr Doncaster
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(Floorstore, Wakefield) - Posted 3 years ago
Floorstore managed to get my order to me only a week late inspite of the Coronovirus lockdown. They chased the supplier in Belgium and kept me informed along the way and allowed collection under social distancing conditions from their warehouse. Well done to them for their efforts during these difficult times.
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(Floorstore, Wakefield) - Posted 3 years ago
Sales staff good, however we had a problem with some LV tiles that were badly laid and met resistance from Floorstore to getting the problem fixed. It was however resolved in the end after some pressure from me. Had it not been for this I would have given 4 stars
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(Floorstore, Wakefield) - Posted 4 years ago
Great service and advice, and delivery all as planned.
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(Floorstore, Leeds) - Posted 4 years ago
Liam was fantastic in explaining the LVT flooring. Also, while collecting at the warehouse, the service was excellent.
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(Floorstore, Leeds) - Posted 4 years ago
Great customer service, good value. Easy to do business with. We will return.
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(Floorstore, Harrogate) - Posted 4 years ago
I purchased flooring a few months back at the Leeds, Regent Street branch, hard wood flooring and carpets. I spoke with Oniel in the shop, who gave great advice and cost effective options, I had shopped around and this outlet had the best deals. Since then, I have had to delay my fittings a few times due to house purchasing delays, and a quick message to Oniel and he immediately rearranges my fittings without question. He is professional, efficient and goes over and above his duties. I'm out of the country so I'm in contact at random hours, yet he has made himself available and always responds straight away. Fantastic customer customer service, I really appreciate it, thank you :-)
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(Floorstore Outlet, Regent Street) - Posted 4 years ago
Great service from start to finish, would definitely recommend.
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(Floorstore, Harrogate) - Posted 4 years ago
Floorstore is rated 4.8 based on 224 reviews