Florida Masters Reviews

Name: Florida Masters
Address: Unit 14 Spice Court, Ivory Square, Plantation Wharf, Battersea Park, London
Rating: 4.33

4.3 Rating 176 Reviews

84 %

of reviewers recommend Florida Masters

4.3

Based on 176 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Florida Masters:

Florida Masters are dedicated Florida specialists, acting as a retail agent of Major Travel. We have over 20 years of experience in selling Florida holidays, having established a superior reputation for providing great holidays at great prices, with great customer service.

Visit Website

Phone:

0203 551 4051

Email:

enquiries@floridamasters.co.uk

Location:

Unit 14 Spice Court, Ivory Square, Plantation Wharf, Battersea Park
London
SW11 3UE

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was charged an adult flight price for my child who is 15 when we fly. I paid my flights all before the due date. When the legislation came into force about 12-15 not paying tax for flights I contacted them for my refund of £71.00 to date I am still waiting after numerous telephone calls and emails. Crap customer service after you have booked just want your money and nothing else”

Helpful Report

Posted 7 years ago

“1. Flights changed three times - the last time after we had paid our full balance and without prior notification resulting in reduced quality transatlantic flight from UK to US despite our requirements being absolutely clear at the quote stage. 2. Had to book our own Disney Express transfer from MCO despite email confirmations from Florida Masters agent(s) that this would be dealt with as part of the booking process. 3. Compensatory voucher to cover return transfer to MCO never received, despite email and telephone assurances. 4. Repeated failures to respond to emails/voicemail messages. As regular travellers to the USA we will NEVER use Florida Masters and/or Major Travel again. If anyone is even remotely interested I will happily provide the names of the individuals who provided such appalling customer service as well as the name of one member of staff at Major Travel who tried her best to help.”

Helpful Report

Posted 7 years ago

Florida Masters is rated 4.3 based on 176 reviews