FM Expressions Reviews

Name: FM Expressions
Address: 401 Taylor Avenue, Gordonsville
Rating: 4.49

4.5 Rating 706 Reviews

87 %

of reviewers recommend FM Expressions

Company Reviews

Metrics

Info

4.5

Based on 706 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

8887887133

Location:

401 Taylor Avenue
Gordonsville
22942

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FM Expressions 5 star review on 13th January 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had great success in the past with FM. This time was order was the wrong size, which I was able to catch and change, and the image was wrong in color. Never sent to me for review. Customer service was poor. Saying I approved this. After demanding to speak to a manager I did have one call me, however I have tried calling him back and was unable to leave a message. So my order was never fixed :(”

Helpful Report

Posted 4 years ago

Megan I'm sorry about your most recent experience. It looks like our representatives as well as the manager called 3 times and left voicemails each time as you were unavailable. Please reach out to us again so that we can fix this situation for you. CustomerSupport@fmexpressions.com

Posted 4 years ago

“I have been with F&M For over a year doing about $2500/month. In the beginning, they were awesome, but in the last 3-4 months, occasionally, shipping has been delayed, generally 1-2 days, but in the last 4 weeks, I have not had an order ship on time, being delayed as much as 5 days! I have been in contact with management on multiple occasions, they are aware, but it does not resolve the shipping on time issue. I have lost customers due to their inability to fill orders as promised. Sorry guys!”

Helpful Report

Posted 4 years ago

George you're absolutely right. Unfortunately we've had such an immense increase in demand that you may experience a day delay in shipping products out. The website has been updated to reflect this change. Rest assured we're working as quickly as possible to rectify the issue. Thank you for your feedback.

Posted 4 years ago

“O stars. Terrible. You.mess up and you dont even care about the customer”

Helpful Report

Posted 4 years ago

“I am really dissatisfied with my experience. I am unsure why there is such a big cost difference and an extra business day on the 12x9 gang sheets verses the 12x9 single image. They are printing literally the same thing on the same size piece of paper as if it were a single image. It’s actually cheaper to do two different single image transfers with the set up fees than to pay the gang image price, which is silly. When I called to ask why it was so much more and why it would take two more days, the man I spoke to was patronizing and condescending. I have been screen printing for nearly 10 years, and I am aware of how the process works. Just seems like a scam for people who don’t know differently when it comes to single image/gang images. I cancelled my order with them and paid more somewhere else for better customer service and faster shipping with no regrets.”

Helpful Report

Posted 4 years ago

“My design was printed wrong AGAIN”

Helpful Report

Posted 4 years ago

Jaimie, I'm sorry to hear that your most recent order was not printed properly. Please reach out to our great customer support team (customersupport@fmexpressions.com) and they will work hard to get everything worked out for you!

Posted 4 years ago

“my order was a nightmare took forever to process i was told i would get overnite shipping as a courtesy still took three days this was the worst”

Helpful Report

Posted 4 years ago

Dwayne, I'm sorry for your experience with FM, that absolutely is unacceptable. Please reach out to customersupport@fmexpressions.com and they will work with you on a resolution.

Posted 4 years ago

“Jobs are continuously pushed back and do not ship when they are supposed to, it's always an excuse. Horrible customer service, extremely unreliable.”

Helpful Report

Posted 4 years ago

Thank you for the feedback. It will be relayed to the appropriate team.

Posted 4 years ago

FM Expressions is rated 4.5 based on 706 reviews