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FreightCenter Reviews

4.3 Rating 130 Reviews

82 %

of reviewers recommend FreightCenter

Company Reviews

4.3

Based on 130 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About FreightCenter:

The FreightCenter Difference
Our promise:
Every shipment has a destination, from highway to customer. We are committed to helping your business thrive by successfully getting your goods into the hands of your customers safely, reliably and affordably.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Phenomenal service from my initial phone call through rapid delivery!”

Posted 3 years ago

“Freight Center made it really easy to ship the large package that I needed to ship. They walked me through the process and gave me options which helped a lot. I will use them again the next time I have a large package to ship.”

Posted 3 years ago

“Driver was right on time and very patient as we unloaded the truck. Very professional and courteous. Definitely use again!”

Posted 3 years ago

“I am very happy with the services. I am dealing with Mike in your organization and I must say that the way he does his job is awesome. I wish you guys all the best and keep up the good worg”

Posted 3 years ago

Hi Vinnie, Thank you for the kind words! Our goal is to help shippers everywhere fulfill all their shipping needs, and as much as we rely on digital nowadays, only people can make that happen. We'll let Mike know to keep up the good work and we look forward to doing business with you again in the future! Thank you, The FreightCenter Team

Posted 3 years ago

“Excellent and swift service, with especially helpful representatives.”

Posted 3 years ago

“I had been looking for trucking company to ship a family heirloom rocking chair from California to Michigan. It was a rather large rocking chair and I had to use to large air-conditioner boxes to package it in. The company they found for me did an execellent job. It was delivered on time and in perfect condition! Thanks again, JP”

Posted 3 years ago

Hi JP, Thank you for sharing your positive feedback! We love hearing about how our shippers have a great experience shipping with us and we're so glad we were able to fulfill all your shipping needs. We have a great network of carriers and we make sure shippers like yourself get the right ones to get the job done right. We can't wait to service you again in the future! Thank you, The FreightCenter Team

Posted 3 years ago

“Great service and communication! Pleasure to work with!”

Posted 3 years ago

Hello, We're so glad to hear you had a positive experience shipping with us! We pride ourselves on putting the human touch in such a digitalized industry, and we're thankful to see your positive feedback. The pleasure was all ours. We look forward to shipping with you again! Thank you, The FreightCenter Team

Posted 3 years ago

“The friendly driver was very polite.”

Posted 3 years ago

Hello, Thank you for letting us know about your positive experience. We've spent years forging strong relationships with carriers who provide the best services for our shippers. We look forward to hearing from you again! Thank you, The FreightCenter Team

Posted 3 years ago

“Excellent service. Smooth transaction.”

Posted 3 years ago

“My package arrived Safely. On time and the people were very helpful.”

Posted 3 years ago

Hi Jack, Thank you for your feedback! We're so glad we were able to give you a positive shipping experience from the shipment itself right down to your interactions with our agents. We pride ourselves on positive customer support and we can't wait to get you shipping again soon! Thank you, The FreightCenter Team

Posted 3 years ago

“Great experience using freight shippers, fast, efficient and less expensive than I thought would be possible.I highly recommend them and plan to use for all future shipping needs!”

Posted 3 years ago

Hi Barbara, Thank you so much for the positive feedback! It was a pleasure servicing you and we can't wait to do business again. Thank you, The FreightCenter Team

Posted 3 years ago

“they were great and cheap,will use them again”

Posted 3 years ago

Hi Doug, Thank you for the kind words. We look forward to hearing from you again and helping you with all your shipping needs! Thank you, The FreightCenter Team

Posted 3 years ago

“THIS FREIGHT COMPANY HAS THE WORST IN CUSTOMER SERVICE, ASWELL AS PICK UPS, MUST BE TOO CHEAP TO HIRE DRIVERS. EVERYTIMEI SET UP A TIME FOR THEM TO PICK UP IT GET PUSHED BACK TO THE NEXT DAY WITH NO NOTCE”

Posted 3 years ago

Hello, Thank you for leaving your feedback about your experience with us. We always strive to bring the best shipping experience for our customers, and we are sorry for the unfortunate headache you've had to endure. We'd like to learn more about you and ultimately make things right for you. Please give us any information you have about yourself or your shipment and we'd be more than happy to look into things for you. Also, our customer service representatives are ready to service you. Give us a call at (800) 716-7608. We look forward to working with you soon! Thank you, The FreightCenter Team

Posted 3 years ago

“entered all information for my free quote and hit enter. Came back with the original screen with all the fields wiped out and did not give an error or a quote.”

Posted 3 years ago

Hello Wally, We are very sorry about the issues you are experiencing with our website. During this time, we are working to make all operations around the platform easier to use and provide customers with access to instant carrier rates. We appreciate your patience and understanding. As always, if you have questions or issues, please contact us at 800-716-7608. Thanks, The FreightCenter Team

Posted 3 years ago

“Don't ever use Freight center if you don't want your shipment misses pick up date minimum 7 days and even have a head ache to cancel the request. The original pick up date was 05/19 and they kept moving dates and carriers but it still has not done. The one star I gave for this company is too much. This is a waste.”

Posted 3 years ago

“Dont use them. Period. I'm a business owner and ship approx $200-250K per year in combined shipping (parcel, crates, ltl, etc) and have shipped with multiple shippers over the years and these guys are the worst. Stay away. My scales are certified every 30 days and dead accurate. We always add a few extra pounds to each BOL just to cover bases but we constantly got these double weight overcharges and they take the money out of your account first, then you have to fight for months to get it back even if you have all the proof. What broke our relationship was a shipment of 2 custom hand made tables worth $12,500 for my client and over the course of a month, lost it. It was only going 300 miles.Its a 2 day delivery tops. I even paid an additional $500 for another truck through them to go pick it up and drive it to my now extremely upset client and they kept that money as well. Took weeks to get a return phone call or email and then it was "well, just wait for our decision in 120 days". Some of the reps are friendly but its the infrastructure and lack of accountability that makes this company a huge liability for shipping. From one small business owner to another, dont. There are lots of other options.”

Posted 3 years ago

“They give you a great quote (estimate) and bill you @ this rate. BEWARE! You will VERY likely get an adjustment after your delivery claiming you were not exact on the weight, therefor, you are charges a fee for accounting and the overweight. I was off my 2 lbs. and received an adjustment. Happened 2 times now and I they are flagged for my company not to use in future.”

Posted 3 years ago

“Delivered my shipment which cost me $251 and month later got a charge for $537 for weight issue. product was only $630 that I shipped. I have contacted them several times to get this resolved without any response back. I had the delivery sitting in my garage for over a week and once I opened it there was damage and also a part was missing. I have no unable to file a claim with them for that as it's only 48 hours to file a claim. I emailed them on this without any response. Now I get a charge of $537 additional for this. Scamming the customer without having the customer discuss and agree on anything.”

Posted 4 years ago

““Horrible service!!! Quoted me one price, I provided the exact weight and everything they asked of me. Delivered 6 days later than promised by the rep. Finally a month later I see another charge more than the initial quoted price on my charge card. This was done without my authorization. So, I call them to resolve the issue with pictures of the shipment, bill of landing all clearly showing the exact weight. They didn’t even pretend to care, they sent me a blurry pic that you weren’t even able to tell it was my shipment and said I was a 1000 pound over weight and this was there final decision. They are definitely not getting away with this!!! The Better Business Bureau will be informed of how they are scamming people!!!””

Posted 4 years ago

“Horrible service!!! Quoted me one price, I provided the exact weight and everything they asked of me. Delivered 6 days later than promised by the rep. Finally a month later I see another charge more than the initial quoted price on my charge card. This was done without my authorization. So, I call them to resolve the issue with pictures of the shipment, bill of landing all clearly showing the exact weight. They didn’t even pretend to care, they sent me a blurry pic that you weren’t even able to tell it was my shipment and said I was a 1000 pound over weight and this was there final decision. They are definitely not getting away with this!!! The Better Business Bureau will be informed of how they are scamming people!!!”

Posted 4 years ago

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FreightCenter is rated 4.3 based on 130 reviews